Regency 20" Stainless Steel Surface Mount Beer Drip Tray with Rinser

The Spray Nozzle broke off about an hour into service on our first day open. Ordered during construction of our bar so we could have them installed for opening day, so we are now outside the return window despite only using it for an hour. There are much better options out there, I suggest looking elsewhere.

I cannot emphasize enough how much I would not recommend this product. The drip tray is fine but the glass rinser is incredibly substandard and breaks easily. I bought four of these and after just a little more than a year of use 2 of the rinsers have broken (there is small thin pin that breaks if you look at it wrong). Worst of all they do not offer a replacement part, which means you are forced to buy a new drip tray to just poach the glass rinser out of it. Go with Micromatic or some other reliable company, even if the upfront cost is higher the headaches that these rinsers have caused is ridiculous. If they offered replacement rinsers it might be worth it but I am now having to consider ripping out the trays from my bar and install better quality ones. I never write reviews but this really is a garbage product that should not be purchased.

The rinser was defective — they sent a new one… rinser is still defective. Per the other reviews, this item is being shipped to people defective as new.

horrible product didn't last one day

I had this professionally installed. After the first few uses, the water would not shut off, and sprayed everywhere. Webstraunt was kind enough to exchange it for me at no cost on a new one even though I waited more than 90 days to have it installed. The new one worked fine for about a week, and then did the same thing as the first one. It randomly does not shut off after use and sprays everywhere until you manually lift up on it... inconvenient to say the least. I would return it, but I had it built in to my custom bar and I haven't had any luck finding another one the exact same size. The cheap replacement works perfectly. But it looks out of place. Very disappointed in this product.

Worked great for the first few weeks but then broke after one month. The part that you push down to rinse the glass broke. What a big disappointment!

Bought 2 of these for our restaurant bar. One of them works fine, but the other one worked for a couple of days, and hasn't worked since. It gets stuck upon use, and sprays water all over our bar guests. It's been very hard to find just the part to replace. Seems like everyone is having this issue, as well.

This system is faulty. The glass rinser leaks constantly. It has been inspected and evaluated by a licensed plumber; it has caused more harm than good.

This product is garbage do not buy. I purchased one, it lasted a few months before the glass rinse failed, contacted Webstaurant who offered no help since it was past their 30 day guarantee. Purchased another one that lasted a couple months, contacted Webstaurant who of course said the same thing, that their policy I get it. But I'm out $ for two of these things and still have to buy.

I purchased this item for my coffee shop last year. The first one arrived broken. The spring holding the rinser mechanism to the tray had snapped. I contacted customer service, and they happily replaced it. Unfortunately, the new rinser broke in the same spot within 2 months. I got a refund and purchased a different rinser from another company. I think this product would be worthwhile if they redesigned the rinser attachment to make it more durable. However, this design isn't worth the money.

Absolute Garbage. Not meant for use in a commercial setting. Original Broke, Replacement Broke. Now after only a couple months it is out of warranty