Products or orders too large or heavy to ship via FedEx will be delivered to you via common carrier on a full size tractor trailer. This type of shipping is different than FedEx, and one difference is that you are responsible for taking the product off of the back of the truck and into your business. After your item has shipped via common carrier, we will email you tracking information so you can prepare for the delivery.
The important thing to remember about common carrier deliveries is that you should sign for your shipment after you have checked to make sure that it arrived to you safely and have noted of any issues on the delivery receipt! If the packaging shows any evidence of a problem, truck drivers are able to wait up to 15 minutes while you break the shrink wrap and inspect individual items for any damage, and make sure the correct amount of pieces were delivered.
If you notice any damage, you are allowed to break the shrink wrap on the skids to inspect individual items. If any item is clearly damaged or missing, or if you have any doubt about any item being damaged or missing, you MUST do the following:
If part or all of your shipment is damaged and you did not note this in any way on the proof of delivery, we CANNOT guarantee any compensation for damages. By signing your name on the delivery receipt without noting any damages, you are stating that you have received your shipment in acceptable condition.
* The delivery times are in business days. If your delivery time is over a holiday please add an additional day for delivery. Holidays include Christmas, New Years, Memorial Day, 4th of July, Labor Day and Thanksgiving.