Scratch and Dent MainStreet Equipment HTUC High-Temperature Undercounter Dishwasher - 208V/240V, 1 Phase

Please do not purchase this product or buy from this particular website. The customer service representative is not very helpful. The product comes with only a one-year warranty. It was purchased in May 2022 and installed in July 2022. The sanitizer stopped working while it was still under warranty, and Webstaurant sent someone to fix it. However, in November 2024, it stopped working again. Unfortunately, after only another year of use, it has stopped working once more. We use it for very light manufacturing. I spoke to the customer service representative, who sent me an email with a link to find a repair service. I called [redacted], and the gentleman informed me that, based on the parts and model number I provided, the parts are imported. As a result, it would cost more to repair it than to replace it. Essentially, this means it's a throwaway unit.

So far this machine has been super great for the price point. We have been using it for several months now with no issues. I really appreciate the gravity fed drain vs a pump ! One less thing to go wrong :) it’s fast and hot and doesn’t drip or produce excess moisture or steam. If it was a smidge bigger we could fit a sheet pan but I knew it wouldn’t be able to fit that when ordering it.

Machine arrived with food residue inside. Calcium stains consistent with previous usage of machine. I paid for a new dishwasher and was delivered a previously used machine. Bottom sprayer not clearing dish rack, probably also due to previous use.

within 6 months major breakdown. I would not recommend this product

First, and not related to this product, if you are in Canada do not order from Webrestaurant as they will not provide any warranty. This machine worked fine for 18 months. To say it "worked" is a fair exaggeration as we are a seasonal wedding venue open one day a week. so in fairness it probably saw less that 30 days of actual service. then it failed. We could not find a service tech in Canada by I coerced our refrigeration tech to give it his best shot. We ordered and installed parts and still it won't work. The response from Webrestaurant is that they are sorry. Obviously not as sorry as I am. Lesson learned - after spending thousands of dollars with Webrestaurant over the last few years we will be looking elsewhere. Frankly with this type of follow up we might as well buy through the internet and leave out the middleman.