Scratch and Dent Avantco A-35F-HC 39 1/2" Solid Door Reach-In Freezer

Bought two and one doesn’t keep french fries frozen. Internal fan doesn’t seem to circulate so top of product is froze but bottom shelves are not. Seems like an easy fix but after two weeks of talking with readykitchen warranty, still no action. DO NOT purchase ready kitchen. Every interaction is obviously geared to not solve the problem quickly. They will not send a tech to fix and as commercial kitchen owners know, we don’t have tome to answer one question a day from a tech in some other country telling us to troubleshoot over a “chat” or email. My product is lost long ago at this point and they won’t even provide a phone number. It is crystal clear the objective of the extended warranty is to take money and never solve the problem. Do yourself a favor and accept its a throw away item and either pay for service yourself if minor or purchase a new one. Ready kitchen is a horrible excuse for a solution.

This freezer stopped holding temp after 6 months of use. I have thawed meats I need to toss which resulted in a a huge amount of lost sales.

Lasted only a year and a half before the fan went out and it wasn't covered under warranty.

Not a good freezer! Only lasted about 1.5 years of actual use! Compressor went out, now it’s unusable without spending $ for new compressor (with labor)! DO NOT WASTE YOUR MONEY!! Not only lost money on the cost of the freezer but had to throw away a lot of food!!

garbage,don`t waste money on this

Worst purchase ever! Poor quality very flimsy and so loud it makes me physically ill, headache, nausea. I’m sad, mortified. It cost more to repair than new.

I purchased the Avantco A-49F-HC freezer for my small business, hoping for reliable performance, but it has been a major disappointment. After just four years of moderate use, the compressor completely failed, leaving me with spoiled inventory and a hefty repair bill. To make matters worse, Avantco refused to honor any warranty on the compressor, claiming it was outside their coverage period. For a commercial-grade unit, I expected far better durability and customer support. The initial cooling was decent, but the lack of longevity and poor warranty service make this freezer a risky investment. Save your money and look for a more reliable brand with better customer service.

Freezer arrived with shelving tracks installed incorrectly and the freezer is very noisy. Even though the freezer arrived with issues webstaurant customer support wouldn’t do anything to help other than suggest I submit a warranty claim on my brand new freezer. The warranty company has been very difficult to deal with. 2 months in and I’m now just getting it diagnosed my a service tech to wait on parts that may or may not require that I end up replacing the unit anyhow. I am beyond dissatisfied with this unit and wish I would not have purchased.

It stopped working after 1 year and 4 months of regular use on ice packs. I submitted claims to the company but no response. They can be a good freezer but once it breaks you are on your own.

Item fits perfect in the space we have available. Item also holds a considerable amount of food. Very pleased with item and shipping.

Don't get this freezer, had it for 3 years and the compressor went out..$ to replace it and 3-5 weeks to wait for the compressor to get here. This is an absolute joke of a product!!

Purchased for 1 year and 3 months, stopped working now

It works 8 months. I brought 5 extended warranty. Starting to contact them.

Decent freezer so far. It makes a good amount of noise and rattles (unlike my other three fridge and freezers). I bought a bun rack that (according to website) fits - it did not. The replacement they offered fit but it’s extremely tight - I will need to modify the rack in order for it to fit well. Otherwise works well so far.

bought 5 of these. doing great so far. always get a warranty on everything.

Awful. Does not circulate air very well at all. I don't think I’ll be able to fill this thing much more than half full. Have already thrown hundreds of dollars of food away. Especially breaded things like chicken fingers. Top reads -0° and lower. Bottom rises to 25-30° as you go lower. Open it and takes forever to refreeze. Do not recommend at all.

I bought this for my restaurant, and it worked great for about a year and a half. Then the door hinge broke off, and now it won’t cool below room temperature.

Excellent product. Have been using for 6 years with no issues. Highly recommend. Has wheels making it easy to move and adjustable shelves allowing it to be customizable.