Verified Purchase
I really hate to be unfair to NEMCO. I would get any NEMCO product 4 or 5 stars. This review is specifically for Webstaurant store and it's online listing of this product. Here is my bad experience: We are opening a new restaurant soon. So I need a new fry cutter. I did a search for Nemco PowerKut on Webstaurant's site as we use these cutters in all of our stores. I noticed the product had been changed a bit. It used to be that what Nemco now calls the plate was a built in part of the base. It did have a problem where the metal was a bit thin and over time it would bend causing an inconsistent cut. Nemco clearly addressed this problem by changing the design and making the plate Read More
Thank you for the review. We are sorry you thought that this was a spiral fry face plate. We do our best to obtain accurate, up-to-date images for all of our products. Sometimes, we only have access to what the manufacturer provides, in which case we make sure to note on the product page the differences between what is pictured and what the customer will receive. As noted on the page, this face plate is for ribbon fries. A Customer Solutions Representative is looking into this with the manufacturer to see if they will waive your restocking fee.