Does adding optional accessories impact the lead time on this product?
Yes. If optional accessories are added to this product, this product may require additional lead time.
How do I match up ice machines, bins, and dispensers?
To help you find the right bin / dispenser / machine combination for your needs, you'll find manufacturer recommended ice bins and dispensers listed in either the Works With items or the Accessories & Options dropdown on each ice machine's product page. Dispensers and ice bins will have manufacturer recommended ice machines listed in the Works With items on their pages. If the bin or dispenser is wider than the ice machine, additional adapters, deflectors, and/or top kits may be necessary to join the machine to the bin. Please refer to the provided documentation on the ice machine and ice bin / dispenser product pages for more information.
Additionally, adapter and deflector kits can be used to match up ice machines with other types of bins / dispensers. When available, literature from the manufacturer regarding bin / dispenser / machine compatibility and adapter / deflector kits is also included on our product pages and is kept as up-to-date as possible. If you have any questions, our Customer Solutions team is also happy to help!
I haven’t heard of R-290, R-600a, R-513a, or R-448A refrigerant before. What is it?
R-290 (also known as high purity propane or CARE 40) and R-600a (also known as refrigerant grade Isobutane or CARE 10) are hydrocarbon refrigerants. R513a (also known as Opteon XP10) and R-448A (also known as Solstice N40) are HFO (hydrofluoroolefin) refrigerants. They are being used by some manufacturers in response to the EPA’s Significant New Alternatives Policy (SNAP) Program.
My ice machine has been shut down for awhile, how should I restart it?
If your ice machine has been shut down or not in use for a prolonged period time, please reference your machine's user-manual for a restart procedure, often called “Winterization." Please reference your user manual or contact customer service with any questions.
Should I buy an air-cooled or water-cooled ice machine?
Air-cooled ice machines are the most common choice. They're more energy-efficient and use much less water than a water-cooled model. Unless you are replacing an existing water-cooled unit or are operating under very high ambient temperatures, you probably will want an air-cooled unit. It's a great idea to check what your existing unit is before placing your order so that the installation of the new one will go smoothly!
Why should I buy a water filter along with this product?
Whether you purchase the suggested water filter through this product page or acquire your compatible water filter elsewhere, be sure to consult the equipment's manual and warranty to understand the importance of correct water filter usage. Using poor-quality feed water may void your equipment's warranty. Therefore, it’s important that your water be filtered to the highest quality.
Will this ice machine meet my business’s ice demand?
Every business type has unique demands for ice. If you have any questions about how much ice you’ll need please reference our
Types of Ice Machines buying guide.