Verified Purchase
Very bad experience on this website, I have made 3 orders and in 2 of them I have received items that do not correspond to the description shown on your page. This article specifically was supposed to receive a 20 "x 4.5" filter, instead I received a 20 "x 2.5" one, but the problem comes with your return policy, after receiving a totally wrong product, I must pay 30% of my order, and I will not be reimbursed for the money paid for shipping, in other words, it's a joke. How about if I receive the wrong product I will not receive my full refund? Be very careful before making a purchase here, because you can waste time and money.
Thank you for your review, Ines! A Customer Solutions Representative has been in contact with you about this filter. This item is 2 5/8” wide. We suggest searching the website by item number (located at the top of the product page under the product name) instead of UPC number for the most accurate results. If you have any more questions, don’t hesitate to reach out!