The pump on this item was defective right out of the box. It leaks all over the top of the unit at the base of the actual pump handle. We've tried replacing the o-rings, tightening the connections, and everything else recommended by the manufacturer, but the pump still leaks. It is very cheaply made and even if it did work properly out of the box, I doubt its longevity. The worst part of this problem is that WebstaurantStore.com will not honor any warranties or replace the pump even though it was damaged and unusable out of the box. I would recommend avoiding this product at all costs, and recommend seeking out a different brand even if you have to pay a little more money.
We appreciate your review, Jennifer Nelson. We wish this Carnival King WPLL35 3.5 Qt. Warmer with Pump, Inset, Lid, and Ladle - 120V, 550W would have worked out for you. Our Customer Solutions team will remain in contact with you about this.