AvaWeigh PCS15K 15 lb. Digital Price Computing Scale, Legal for Trade with Thermal Label Printer

We've had this device for a few days and it is frustrating. First the cord supplied with it was not the correct cord to connect the scale and printer. I was kindly sent a new one. Setting the pricing up is definitely a learning curve. We are weighing cheese with this and the scale is a bit wonky, as in the weight will fluctuate for lighter items. The instructions are pretty unclear also as far as setting up the printer. I still cannot get it to print correctly on one square after several sessions with this. We tried to connect this to a PC and it looks like the cable doesnt work for that either, so forget inputting stuff quickly with Excel. All in all I thought it was going to be great but I think I am going to return this.

This thing is absolute garbage. The scale is an absolute beast to set up, the instructions are utterly useless, the USB doesn't work, good luck connecting it to the software and the printer doesn't work at all. A huge waste of time and money.

Not easy to use. Labels do not print correctly no matter what I do. Tried contacting to return with no avail. Would not recommend. Now I am stuck with and can’t use.

I do not recommend the AvaWeigh PCS60K 60 lb. Digital Price Computing Scale and will be returning it. I’ve wasted hours trying to set it up. While the instructions seem simple, the real issue is the lack of tech support. The videos available are only promotional and do not provide any useful guidance for installation or troubleshooting. When I called Webstaurant, the staff were very polite, but unfortunately, they only had access to the same instructions as I did. Despite their best efforts, they were essentially looking at the same materials I was, which didn’t help resolve the issue. Instead of showcasing the finished product in idealized settings, it would be far more helpful to create detailed instructional videos for setting up the scale with a PC and printer. The printed instructions are just not sufficient when encountering problems. I was hoping for more robust support, but unfortunately, the experience has been frustrating. I hope Webstaurant addresses these gaps in support for future customers.

I would stay away from this item. Any questions I asked webstaurantstore prior to purchasing, I was referred to the manual, which is very hard to understand. They had little to no product knowledge: After I purchased the product, it took 2 weeks for the support team to tell me that it is not compatible with Macs and was still referred to the manual. When I tried to return it, they said it was not returnable, because it had been plugged in. After I disagreed with the way this was handled, I was then offered a return at a 30% restock fee. I have had this for months now and still cannot get the printer to work. The manual has pictures that are inconsistent and contradict each other in the photos. Entering items manually is near impossible. I would highly recommend not purchasing this item and that webstaurantstore provides better product knowledge prior and post purchase.