Verified Purchase
- Flatware:
- Dinner Knife, 8 1/2"
When the product arrived, they looked great. I was very happy with my purchase. After ONE single use and washing ONCE (followed instructions that they are dishwasher safe and put away immediately after washing), they look rusty. Product is very inconvenient for a business... more work than worth. I wish I would have went with a different set. Unfortunately purchased enough knives, spoons, and forks in this line for 150 and no product guarantee.
3 out of 3 found this review helpful
We appreciate your review, Emily. We wish those rust spots hadn't appeared for you. There are a few precautions you can take to hopefully resolve this issue. The biggest culprit for rust spots is food left on the flatware, particularly acidic / salty food. Luckily, rinsing immediately and using a presoak like Noble's Silva Soak can help with this greatly. Another culprit is the dishmachine chemicals not being properly calibrated. Cleaners and chlorine sanitizers can do a number on stainless steel if the machine is feeding too much of either. You may want to have your dishmachine chemical technician look at this. Finally, it's important to get flatware out of the machine as soon as the machine is finished and dry the flatware. As far as your existing rust is concerned, Noble's Silva Soak is able to remove rust spots in addition to preventing them--there are special instructions on the package for that. Our Customer Solutions team will remain in contact with you about this.