Been using Vollrath products for a long time, up until this one I was satisfied. This is the first time I needed service and let me tell you, my opinion on the brand changed... This heated display arrived 3 weeks ago on a cargo truck. Package arrived undamaged so signed off and accepted from the trucking company. Attempted to turn it on for the first time and, nothing... Called the company directly asking for service, emails back and forth for 3 weeks, still nothing. I imagine it will eventually get repaired, but what retail business can afford being out of a display items for over 3 weeks? Who is going to compensate me for lost business?
Thank you for your feedback. We are sorry your Vollrath 40856 48 inch Curved Glass Heated Countertop Display Cabinet was defective. Action has been taken to remedy this. Please reach out to our Customer Solutions team if you have any questions!