Verified Purchase
We purchased this scale to help with our production needs in our high volume doughnut shop. The scale arrived and the plug didn't fit correctly into the Display Module, I contacted Webstaraunt and they asked for pictures, I sent pictures, they told me they contacted Tor-Rey Directly and asked for help. 2 weeks went by before I heard anything productive, which ended up being to contact Tor-Rey Directly. I figured at this point it would get fixed, re-sent all the photos and a video to them, and they said it was the plug, so they sent me a new adaptor, still didn't work, sent them more pictures, and they identified that it was probably the display module, they sent me a new display module, which once it arrived did not have the right plugs in the back. Completely different plug set up. I sent more Read More
1 out of 1 found this review helpful
Thank you for the feedback, Zachariah. We're sorry you've had issues with this scale. We assure you, we are working with the manufacturer on this to resolve the issue. We've sent you a prepaid shipping label so this scale can be returned.