Verified Purchase
Disappointed in this company as this really could have been a useful tool that helped us out a lot. However, I needed to know exactly how to measure which size die we need. I contacted the company email directly and got no response so we ended up ordering with the die we hoped would work best but it did not. Company did not help at all with replacing the die for one that actually fit our needs and only responded that we'd just have to purchase a different size die (we still weren't sure which one and got no help with that). They would not swap out the die size we got for a different one. If they would have simply been very clear as to which should be ordered or would have allowed us to swap out the wrong die size we could have been so happy with this product, but I returned because I'm not willing to spend hundreds of dollars on incorrect sizes in order to find the correct size.
1 out of 1 found this review helpful
We appreciate your review, Kristal! Our Customer Solutions team has been in touch with you about this pastry machine. To find the right die model for the size of pastries you’re making, check out the Brochure document in the Resources and Downloads section of this page. If you have any further questions, please contact Customer Solutions.