Verified Purchase
BE ADVISED: Heads up if theres a problem its YOUR problem. Webstaurant will not help you, they pass the puck on to the manufacturer. We've had this product for 1 day it was received as damaged/defective 1DAY and webstaurant tells you to deal with the manufacturer retreating to the "manufacturers warranty." Called manufacturer, to trouble shoot over phone. Now have to ship to manufacturer (3days lead time) they'll look at and repair (no idea how long that will take they don't work weekends) then 3days of shipping lead time for them to ship back to us. So bought a product I needed for my business and I will have to wait weeks to be able to use it. As for shipping back to webstaurant to return the item, they told me I'd have to pay the shipping and a 30% restocking fee.
10 out of 10 found this review helpful
Thank you for the review. We're sorry you're frustrated with this. The restocking fee is for standard returns. If this unit is deemed defective, you may not be subject to the restocking fee.