Verified Purchase
NEVER AGAIN I have been a fan of Pit Boss for years. I have both a cabinet and offset grill at home and have been using them for years. When I needed some for my restaurant, I went straight to them because of my experience. What a disappointment. I ordered two of these grills, they arrive, and I immediately assembled them. One worked exactly as expected, the other did not. The auger wouldn't turn. I called Pit Boss and this was a known issue and they immediately said that they would send out a replacement part. It would get here in 5 to 7 business days. That was bad as I had to smoke 350 lbs of meat the next day. They said there was nothing they could/would do about it and told me to have a nice day. Fast forward 21 Read More
3 out of 3 found this review helpful
Thank you for your review, Gary! We are sorry this product has not worked well for you. A Customer Solutions Representative will contact you soon!