INCLUDED IN PURCHASE OF THIS ITEM IS A FAN KNOB , I DID NOT RECEIVE THE FAN KNOB THUS THE FAN RUNS ON HIGH ALL THE TIME, WHEN BAKING & OVEN IS ON. I HAVE REACHED OUT TO WEBSTAURNAT AND THEY REQUEST MODEL NUMBER AND INFORMATION ABOUT THE OVEN , THE PART #HP5013931 WAS INSTALLED BY TWC SERVICES , INC. I WAS INFORMATED BY THE PROFESSIONAL INSTALLER THAT PART IS NOT IN THE BOX. I DONT UNDERSTAND WHY THE PART CANNOT BE JUST SHIPPED TO ME AND THE INFORMATILON ABOUT THE NEEDED PART, IS ON THE THEIR WEBSITE AND LISTED .
Thank you for your review, Valerie! As of the time of this response, we have confirmation that this item should come with the knob described. Our Customer Solutions team will remain in contact with you about this.
