Verified Purchase
It's a wonderful machine but it came with a few missing parts, a cut in the filter, and no instructions and a broken DVD (yes, in June, 2020) that was useless. I emailed through the Minuteman website and no response. I emailed the contact listed on the packing slip and no response. I called that agent and she said maybe Warranty department will consider my request if I"m lucky, but really the dealer (Webstaurant Store) should deal with it. I asked her if my email request warranted an email response (ie. that she would forward my request to warranty department) and she just shrugged it off and said she was too busy due to Covid stress. A week later I did get the parts, but no instructions. The instructions on the manual via web site is out of date and the parts I was Read More