I'm not giving the above low rating because of Webstaurantstore or the design of these glasses. Webstaurantstore provided excellent customer service and took care of my problem. The issue is that the internal structure in what appeared to be Libbey's own packaging boxes did not seem to hold this stemware in place during shipping in the outer shipping boxes. I received both the first shipment and the replacement shipment Webstaurantstore sent me with 10 out of 12 glasses in the first shipment in shards and 3 out of 12 glasses in the second shipment in shards. The issue seems simple; If the boxes are not kept completely upright during shipping, the internal structure of Libbey's packaging box appears to allow it to collapse and the glasses end up in a pile with many broken. This is a gorgeous pattern and the glasses look to be of good quality for regular Read More
Thank you for your review, Gerald! We are sorry you have had shipping issues. A Customer Solutions Representative will contact you soon!