Verified Purchase
- Voltage:
- 240V, 3 Phase
Stay away from Imperial! I ordered this unit and when it came and we turned it on it was clear the plates were not heating up. So we contacted Webstaurant, Webstaurant contacted Imperial - first technician visit scheduled. So three hours later technician confirms what I’m saying is true and order one hot plate replacement. We wait for part to come in and be installed. Then he comes back , installs the part. Leaves. We check the unit - it’s not heating. We call imperial again. They schedule a technician again - technician comes in, checks everything - out of 6 plates ( including the brand new that was just installed), only 1 is working. And the new one ( the one that was just replaced) is working as per technician only at 80%. So the technician calls Imperial and imperial schedules for more parts to come in! Which Read More
Thank you for your review, Jenya! A Customer Solutions Representative will remain in touch with you on this hot plate. Please reach out with any questions!