Verified Purchase
I thought it was a joke when I spend hundreds of dollars on this cheese cutter, only to find out that the strings are all defective and are made so poorly that they break almost immediately upon use. Whoever is manufacturing these is using a crimp to hold the loop together at the end of each side of the string. The crimp is so poorly made that when you attempt to cut anything the string breaks. I tried recrimping the loop myself and using plyers to really squeeze down the crimp to secure the string, but that only works for a few extra cuts before the string breaks. I reached out to Webstaurantstore and was told "sorry, the strings are not under warranty", and "we are unable to provide a resolution". So to put it simply, they are selling a defective product and not accepting responsibility or offering any sort of solution to fix the strings so that they work properly. Extremely disappointed!
3 out of 3 found this review helpful
Thank you for your review, Aden! We are sorry this product has not worked well for you. A Customer Solutions Representative will contact you soon!