Verified Purchase
Unlike other manufacturer this unit doesn't come with a shelf and there is no way of ordering one after the fact. Eagle Group very unhelpful and will not even send us the parts to retrofit. Looking at pictures it seems very much possible. Webstaurant also unable to help or push for compromise. Bottom line usability of these units compromised without shelf. Should be standard, or at a minimum a clear option at check-out. Initial order was supposed to take 2 days to ship as the item was supposedly in stock and ready to ship. Actual order took weeks. Very misleading. Own many Eagle Group units, going in a different direction next time. Disappointed all the way around.
Thank you for your review, Astrid! We are sorry this storage unit has not worked well for you. Our Customer Solutions team will remain in contact with you about this.