Verified Purchase
Avoid this machine if you're looking for low maintenance. We followed the maintenance instructions within the manual and have never experienced so many issues with any other equipment in our restaurant. In less than a year, we have purchased 3 bowls bc they developed cracks so easily even if you follow the directions in the manual, a new tap due to leaking through 1 of the nozzles, and now a "Planned Maintenance Kit" due to a leak in the back of the machine which all isn't covered under warranty. Technical support mentioned the planned maintenance kit is "Preventative Maintenance" which is not listed at all in the manual. When I mentioned where could I find more info on this preventative maintenance in the manual, technical support could care less and just pushed phone numbers to nearby service centers. This will be an extra headache and I guarantee you will regret this purchase and it will burden your store managers and staff with the mess it leaves behind!
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