Verified Purchase
product 5 inches too short called customer service they said that i have the right part for the unit and that they would take the part back with a 20% restocking fee and i pay for return shipping when i told her I paid to ship to me because they could only send it by freight truck and not by ups or fedex she came back and said she was mistaken and gave me a credit for the part only and said i didn't need to return part. the description on the website said 38" evaprator coil new coil is 33". Customer cancelled repair and i had to eat shipping cost. not very happy with this experience
Thank you for your review, Alan! The part needed can vary depending on your unit’s serial number. In situations where this occurs we post Compatibility Notes documents in the Resources and Downloads section of the site.