This product used to be excellent, sourced from Europe. Then it appears suppliers changed, and now what you receive can come from any variety of sources. Product information documents are contradictory, as one say origin is USA, and other states origin: Bulgaria, Holland, Romania, Slovakia, China, USA, Canada. The last I received was USA product, which had very large clumps of hardened product, some as large as 9 inches in diameter. While Webstaurant customer service was good in trying to investigate and replace the defective product (birds and squirrels wouldn't even eat it), the supplier was less than forthcoming. After weeks of contact, they finally gave a vague response saying it was related to their disinfection process, without providing details. Wish Webstaurant Store could separate the USA product with the mystery clumps into a separate SKU from the Bulgaria product, which I purchased for years without incident. That would allow customers to be able to purchase a consistent quality of product, instead of being surprised with each order.
Thank you for your review, Roberta! Our Customer Solutions team has been in touch with you about these sunflower seeds. Please note, the "Specsheet" document in the Resources and Downloads section of this page has more information on the origin of this product. Also, seeds can clump together during the sterilization process when they’re put into a vacuum chamber. These clumps are then broken up, but sometimes a clump might be shipped in the final batch. If you have any further questions, please contact Customer Solutions.
WebstaurantStore Customer Solutions