Customer Photos & Videos

4.1

Rated 4.1 out of 5 stars

19 Customer Reviews

Customers Say

Customers say this mixer is powerful, reliable, and handles large batches well. Many find it suitable for both home and commercial use. Some mention the safety guard and cleaning can be inconvenient. Opinions differ on durability and customer service. Most agree it performs well for baking and heavy mixing tasks.

  • mixer
  • commercial
  • great
  • kitchen
  • aid
  • bowl
  • guard
  • machine
  • bakery
  • dough

This AI-generated summary was created from real customer reviews

Showing 19 of 19 reviews
Review by

Janice P.

Posted on 12/28/2014

Verified Purchase

Rated 4 out of 5 stars
Color:
Onyx Black

The best in the price range, except for the safety shield... The machine is fantastic, it's got a really powerful motor, and it's quiet. However, for a commercial machine, I think whoever designed the safety basket around the top has never worked in food service. The fact that there's no quick release mechanism to clean and sanitize it, or to override using the basket when you have to turn it on and off a lot as some recipes require, was clearly not thought out very well at all. As a result, I have had to remove it completely, so I paid for a completely useless part.

Review by

Avi W.

Posted on 02/22/2021

Verified Purchase

Rated 5 out of 5 stars
Color:
Onyx Black

Bought this to replace a 6Qt. Much needed professional commercial quality and power. Didn't get much use of the bowl guard as it gets in the way and does not allow the machine to run while adding ingredients as a safety measure.

Review by

Hang N.

Posted on 05/10/2024

Verified Purchase

Rated 1 out of 5 stars
Color:
Onyx Black

The shipment cane 5/3/2024. I try to stir 1lb dough but I am cery disappointed with commercial kitchen aid mixer. It is not described in their website. They said that 500 watt and 1-3/10HP but it is not true. It is very weak. The price is so expensive than another brand. It is not commercail and household. It is unable to stir 1lb dough. Web restaurant and Kitchen aid not acceptable for return. It is so funny. I can't use. I will never buy Kitchen aid again. Don't believe Kitchen aid and Web restaurant. They just sale and they care the customers. No star if I can.

Thank you for your review, Hang! We would like to gather more information about your experience with this mixer. A Customer Solutions Representative will contact you soon!

Review by

Ilham R.

Posted on 07/28/2022

Verified Purchase

Rated 1 out of 5 stars
Color:
Onyx Black

The hook become very hot and unusable for dough mixing. I don't know it's a KitchenAid problem or wrong description on the website but we have unusable mixer and we can't even return back because of website policy. My last purchase here.

Thank you for your feedback! We are sorry your product was defective. Action has been taken to remedy this. Please reach out to our Customer Solutions team if you have any questions!

Review by

Leslie F. from Lezlee's Cakery

Posted on 01/06/2018

Verified Purchase

Rated 5 out of 5 stars
Color:
Onyx Black

I would highly recommend this product for high production volume. It saves time especially during the Christmas baking fruit cakes and Easter baking Hot Cross Buns Very reliable and sturdy. A great Investment

Review by

Donna K.

Posted on 12/22/2014

Verified Purchase

Rated 5 out of 5 stars
Color:
White

First order with WEBSTAURANTSTORE - Excellent service from website ordering to shipping/receiving. As former professional, this product has bakery quality & yet is not an oversell for home use.

Review by

Bruno C. from Bebedouro

Posted on 09/18/2014

Verified Purchase

Rated 5 out of 5 stars
Color:
Empire Red

Webrestaurant was great! And the Commercial Series is fantastic! Beautiful and very very good to bakery. The price is very good comparing with other sites!

Review by

Brian A.

Posted on 03/05/2026

Verified Purchase

Rated 1 out of 5 stars
Color:
Silver

Dead on Arrival. Guard won't allow the switch to move and the switch won't let the guard move. Webstaurant refuses to refund. Avoid Webstaurant!

Thank you for your review, Brian! Our Customer Solutions team will remain in contact with you about this.

Review by

Carlee E.

Posted on 09/03/2025

Verified Purchase

Rated 4 out of 5 stars
Color:
Onyx Black

Great mixer! I actually own 3 of them now. They do a great job but do need regular maintenance. This specific model includes the guard which can be a pain sometimes and will only run when the guard is in place.

Review by

Robert C. from Mestiza Kitchen, Inc.

Posted on 10/08/2019

Verified Purchase

Rated 4 out of 5 stars
Color:
Empire Red

This is a good countertop mixer, as are most KitchenAid ones are. With this 8 Qt. size I can do about a quadrupled batch of my cookie dough. My only complaints would be that I don't like how the top (or head) doesn't tilt back. so it makes it a little harder to scrape around the bowl. Also, there are a lot of little nooks and crannies that are hard to clean.

Review by

Michael C. from Carruth Enterprises LLC

Posted on 09/08/2018

Verified Purchase

Rated 3 out of 5 stars
Color:
White

The mixer itself works great and we have had no issues with performance. However, after only 4 months of use, the handle on the mixer bowl broke off. That seems like a very short life for what is supposed to be a commercial mixer designed for this type of use. Other than the bowl handle, no other complaints on this mixer.

Thank you for your review, Michael! We are sorry this KitchenAid KSMC895WH White NSF 8 Qt. Bowl Lift Commercial Countertop Mixer with Stainless Steel Bowl Guard - 120V, 1 3/10 hp has not worked well for you. A Customer Solutions Representative will contact you soon!

Review by

Mandy R.

Posted on 07/09/2018

Rated 5 out of 5 stars
Color:
Onyx Black

I absolutely love this mixer! I have several kitchenaid mixers and this mixer is a beast. I make icing and can even mix up to 6 cake mixes in it at a single time.

Review by

Brad S.

Posted on 02/18/2018

Verified Purchase

Rated 5 out of 5 stars
Color:
Onyx Black

We use this for many things, from cream cheese frosting to our house italian dressing to shredding potatoes for potato pancakes. It is fantastic quality and very versatile.

Review by

Christine R. from Love + FLOUR Bakery

Posted on 10/05/2017

Verified Purchase

Rated 5 out of 5 stars
Color:
Empire Red

i run a home bakery and this machine is perfect for commercial and domestic use!! love it!! use it 5 days a week all day no problem

Review by

Stacy M.

Posted on 06/11/2017

Verified Purchase

Rated 5 out of 5 stars
Color:
Empire Red

I have been saving for two years for this as I just bake for fun. I call this my midlife crisis as I have wanted an upgrade from my professional 6Quart. This machine has been awesome. I was able to make a triple brownie batch three times over in the same amount of time as a single batch in my old mixer. The powerful motor just plowed right through my thick batter. Nice, quieter than my old one and much more powerful. Plus the attachments are made heavy duty. Seriously, best baking buy I have ever made.

Review by

Craig C.

Posted on 03/24/2017

Verified Purchase

Rated 5 out of 5 stars
Color:
Onyx Black

Absolutely fantastic product with this mixer. Commercial quality that you can use pretty much anywhere with a huge bowl that makes dozens and dozens of cookies at holiday time!

Review by

Lisa M. from NE Food Services

Posted on 03/13/2017

Verified Purchase

Rated 5 out of 5 stars
Color:
Empire Red

Absolutely love my mixer! I have a standard one at home but this commercial one can really withstand the heavy stuff! I get a lot of compliments on the red color!!

Review by

Nitzia C. from Nelcon Cargo

Posted on 01/27/2017

Verified Purchase

Rated 5 out of 5 stars
Color:
White

what a great kitchen aid, i got 2 of them and they are very powerful and do the job if you have a small business.

Review by

Sam C.

Posted on 10/21/2016

Verified Purchase

Rated 5 out of 5 stars
Color:
Empire Red

work good and we've had a lot of fun working with it. It is perfect to do dessert. Performed really quite well and the unusual red color looks good with our other items in the kitchen. We've always been pleased with our purchases from this site.