Customer Photos & Videos

4.2

Rated 4.2 out of 5 stars

42 Customer Reviews

Customers Say

Customers report mixed experiences with this undercounter ice machine. Common issues include frequent maintenance needs and defective valves, leading to operational disruptions. Positive feedback highlights its adequate ice production and suitability for small spaces. Overall, opinions on reliability and performance vary among users.

  • ice
  • machine
  • great
  • unit
  • size
  • small
  • works
  • love
  • manitowoc
  • valve

This AI-generated summary was created from real customer reviews

Showing 40 of 42 reviews
Review by

Sam H. from Bryan

Posted on 11/21/2022

Verified Purchase

Rated 1 out of 5 stars
Width:
26"
Type:
Half Dice

I'll just go ahead and pile on the top reviews here about this machine being defective. I've had the unit for 5 months and we noticed it slowly not producing as much ice like when we first purchased it. The past week we have noticed that the machine is stuck on a defrost cycle and will not go into harvest mode. We have to restart the unit completely to get it to start producing ice. Although coming in each morning to an empty bin and it stuck on a defrost cycle makes this thing useless. Having a tech out tomorrow but the guy says he's replaced some sort of valve that goes bad on this machine constantly. Avoid this machine.

We appreciate your review, Sam. We wish this product would have worked out for you. Our Customer Solutions team will remain in contact with you about this.

Review by

Mark M. from Buddha Bruddah

Posted on 03/04/2022

Verified Purchase

Rated 1 out of 5 stars
Width:
26"
Type:
Half Dice

We have used Manitowoc under counter ice machines in our restaurants for years. This unit has been a complete nightmare. Install is easy and fast, but this unit has had a faulty valve that has been replaced twice under warranty. We have had the unit for about three weeks and have had it operational making ice for a total of five days. We are now waiting on the shipment of a new valve to have it replaced again. We have contacted Manitowoc for a warranty replacement of a different model, but they are only willing to keep replacing the valve. The tech I spoke with said it is a known problem with the valves on the undercounter Manitowocs.

We appreciate your review, Mark. We wish this product would have worked out for you. Our Customer Solutions team will remain in contact with you about this.

Review by

Joseph G. from Brandy's Cup Of Joe

Posted on 09/10/2022

Verified Purchase

Rated 1 out of 5 stars
Width:
26"
Type:
Half Dice

DO NOT BUY!!! I purchased this machine in May of 2022. I wanted it as a secondary machine to help with the summer rush. I have an older Manitowoc that I have had for over 6 years with relatively minor servicing needs. This machine arrived and we had about a week of ice before it started pushing hot water over the ice trays, not making much ice and the hot water would melt any ice that was in the bin. I attempted to work with Manitowoc to get the valve replaced (known as a harvest valve) but due to shortages, all valves were supposedly going to new machines and not to help service after the sale. I was told I had to wait without a known date of replacement. I contacted Webstaurant and was told to keep working with the Manufacture, but if I didn't get a resolve, I should Read More

We appreciate your review, Joseph. We wish this product would have worked out for you. Our Customer Solutions team will remain in contact with you about this.

Review by

Vy V. from Ssong's Hotdog

Posted on 11/17/2021

Verified Purchase

Rated 1 out of 5 stars
Width:
26"
Type:
Half Dice

I am very disappointed with this product. I've just received my delivery for my Ice machine on October 28, 2021 and only after two weeks of usage it is already defective and needs service.

Thank you for your feedback! We are sorry your Manitowoc UYF-0140A NEO 26 inch Air Cooled Undercounter Half Dice Cube Ice Machine with 90 lb. Bin - 115V, 137 lb. was defective. Action has been taken to remedy this. Please reach out to our Customer Solutions team if you have any questions!

Review by

Delaney B.

Posted on 01/04/2026

Verified Purchase

Rated 1 out of 5 stars
Width:
26"
Type:
Half Dice

Started giving us issues after 3 years. Had multiple different Manitowac certified repairmen out over thr span of two years. Nothint but issues.

Thank you for your review, Delaney! We would like to gather more information about your experience with this ice machine. A Customer Solutions Representative will contact you soon!

Review by

Kittaphon K. from Triple C Limited

Posted on 04/12/2023

Verified Purchase

Rated 1 out of 5 stars
Width:
26"
Type:
Half Dice

Thank you for your feedback! We’re sorry you did not prefer this product. For recommendations, please contact our Customer Solutions team.

Review by

Farouk G.

Posted on 08/25/2025

Verified Purchase

Rated 5 out of 5 stars
Width:
30"
Type:
Half Dice

This ice maker had been really great for our Juice, smoothie bar. It makes small ice cubes that easily fits into each cup with no problem. Easy to maintain and clean. We have had no problems with it .

Review by

Joe A.

Posted on 02/10/2025

Verified Purchase

Rated 5 out of 5 stars
Width:
26"
Type:
Half Dice

This thing works great. Have had barely any issues with it since we bought. Makes ice as well as any other machine you could get.

Review by

Sean B.

Posted on 03/25/2024

Verified Purchase

Rated 5 out of 5 stars
Width:
26"
Type:
Half Dice

Hugh for small space machine produce enough for small restaurant Filter comes with will be ok for restaurant that have soft water if your water is hard you will need better filter than it comes with

Review by

John P.

Posted on 08/21/2023

Verified Purchase

Rated 5 out of 5 stars
Width:
30"
Type:
Half Dice

The unit works great! Produces plenty of ice for our needs. The only issue was that it arrived damaged- looked like something was stacked on top and bent the lid so it wouldn't close. Our maintenance team fixed it since we didn't want to send it back and wait for a replacement.

Create an Expert's Response

Review by

Jenavies from Jenavies Cafe

Posted on 12/04/2022

Verified Purchase

Rated 5 out of 5 stars
Width:
26"
Type:
Half Dice

Review by

Kevalin P. from Num Num Boba

Posted on 02/19/2020

Verified Purchase

Rated 5 out of 5 stars
Width:
26"
Type:
Half Dice

I order this ice machine because of my sister recommended it to me. She have it at her restaurant for 3 years and it’s been work great since day one.

Review by

Tiffany C. from Broken Anchor Winery

Posted on 12/31/2019

Verified Purchase

Rated 4 out of 5 stars
Width:
26"
Type:
Half Dice

We bought this ice machine to have at the bar. It does get a little loud when making the ice but not distracting loud and it doesn't last very long. We don't use the blue scoop that came with it, although it is a nice scoop and large if you were filling an ice bucket. We bought a small scoop and hung it on the side. We have not tried the timer to make the ice at a certain time yet. We empty it at the end of every week and it doesn't take long to fill back up with ice.

Review by

Rumi J. from Old Town Kokopelli Cafe

Posted on 12/08/2019

Verified Purchase

Rated 5 out of 5 stars
Width:
26"
Type:
Half Dice

I love this ice maker. During the winter when it is slower you don't use as much ice. I use the ice in tubs to cool off my soups for the night to get him in the refrigerator quicker. The ice comes out very cleaning uniform shape

Review by

Kathy A. from Kjs Quick Shop

Posted on 09/03/2019

Verified Purchase

Rated 5 out of 5 stars
Width:
26"
Type:
Half Dice

Very nice ice machine. Love it as it was as easy hook up the existing water line and plug it in and turn it on. In No time we had Ice!! It will be plenty big enough for our store

Review by

Carlos L. from Lets Fiesta, LLC

Posted on 05/22/2019

Verified Purchase

Rated 5 out of 5 stars
Width:
26"
Type:
Half Dice

This Manitowoc NEO 26" Air Cooled Undercounter Half Dice Cube Ice Machine is the perfect size for our shop. I never run out of ice as it is continuosly making ice. Great price highly recommend to buy from Webstaurant.

Review by

Kristin H. from Nourish Louisa LLC

Posted on 05/18/2019

Verified Purchase

Rated 4 out of 5 stars
Width:
26"
Type:
Half Dice

This ice machine works great. We use it all the time and it has never messed up. It has a great capacity and makes ice quickly. It can be a little loud sometimes but using the delay ice making function helps solve that because you can schedule to have it make ice during less busy times.

Review by

Rhino C.

Posted on 04/02/2019

Rated 5 out of 5 stars
Width:
26"
Type:
Half Dice

Great unit , we replaced a large unit with this under the counter fridge. We were worried it wouldn't keep up but its been great

Review by

Daniel C. from Healthies

Posted on 02/12/2019

Rated 5 out of 5 stars
Width:
30"
Type:
Half Dice

Bought this ice machine 3 years ago and it still works fantastically, I have never had any issues with any parts and installation is simple and easy.

Review by

Danae S. from Charmed.

Posted on 12/24/2018

Verified Purchase

Rated 5 out of 5 stars
Width:
26"
Type:
Half Dice

In no time after I had the water hooked up and the machine plugged in, it was making ice. Really nice and quiet and makes ice super fast.

Review by

Shaun M.

Posted on 10/21/2018

Verified Purchase

Rated 5 out of 5 stars
Width:
26"
Type:
Half Dice

This ice machine is great! Really bumps, we keep ice in it all day long even though we use a lot of ice. Doesn't take long to fill up and the slide top makes it really easy to scoop ice quickly during a rush.

Review by

Yan C.

Posted on 06/15/2018

Rated 5 out of 5 stars
Width:
26"
Type:
Half Dice

Small size undercouter?close to waiter station and save space?Also?on the top we can put some paper towel or something light?It works well for small cafe?

Review by

Jonathan H. from Ramen Inochi

Posted on 05/25/2018

Rated 4 out of 5 stars
Width:
30"
Type:
Half Dice

This Manitowoc ice machine is decent. There has been a couple of times where it wouldn't work correctly and was blinking red. I just pushed the wrench button on it and it worked fine after. The capacity is not as big or as much as you may think.

Review by

Ac N. from MDC

Posted on 02/26/2018

Rated 5 out of 5 stars
Width:
26"
Type:
Half Dice

Very well built machine. Ice is very clear and the taste is great. There are no complaints so far. happy with purchase, I will buy again if needed.

Review by

Donald W. from Classic Burger Group Inc.

Posted on 02/07/2018

Rated 5 out of 5 stars
Width:
26"
Type:
Half Dice

This ice machine assures us that our staff is supplied with fresh ice at any point throughout the day. It is very convenient that we are able to place it under the counter for easy access. We highly recommend this product.

Review by

Scott B. from EPIC Nutrition

Posted on 12/11/2017

Rated 5 out of 5 stars
Width:
26"
Type:
Half Dice

We absolutely love this ice machine !! We were very limited of space between our hand washing sink and our three bowl sink and this fits perfectly !

Review by

Shannon G. from Lil Gio's Taquaria

Posted on 11/02/2017

Rated 5 out of 5 stars
Width:
26"
Type:
Half Dice

This little ice machine is a work horse. We push it each day and it keeps spitting out ice like it was built to do. We will need a bigger one but I plan on keeping this one regardless. Would recommend.

Review by

Jason B.

Posted on 09/28/2017

Rated 5 out of 5 stars
Width:
26"
Type:
Half Dice

This is the perfect size ice machine for a small area and produces ice pretty quickly. The ice size is good too. The fan is a little loud, but I'm glad I got this one.

Review by

Brian C. from Love This Machine

Posted on 08/02/2017

Rated 5 out of 5 stars
Width:
26"
Type:
Half Dice

I absolutely love this machine, we had an old tall one before and it did not put out as much ice as this machine. We are a pretty good volume store, and it keeps up great with our service, keep in mind we use it 2 times a day to fill our salad bar, plus for drinks.

Review by

Sal F.

Posted on 05/09/2017

Rated 5 out of 5 stars
Width:
26"
Type:
Half Dice

workhorse! I love this brand and what t hey do. never had any problems with this brand ever. get the filter to go with it cause your gonna need it

Review by

Mohamed A. from Charlie's Food Mart

Posted on 04/03/2017

Rated 5 out of 5 stars
Width:
26"
Type:
Half Dice

It's been functioning perfectly for six months. When I first hooked the water supply I used a smaller diameter pipe then the recommended and it wasn't making any ice I thought something was wrong with it until I read the Manuel and changed the size of the pipe.

Review by

Zhongzhi H. from Lancaster Tea Box Cafe

Posted on 02/27/2017

Rated 3 out of 5 stars
Width:
30"
Type:
Half Dice

I use this brand first time, it makes ice quick, but the ice seems like when it makes out from the panel to be the shape, large part of them stick together,but it's ok, and also the sound of it is big. hope this size of ice can make enough ice for my business use.

Review by

Tiffanie R. from The POUR House

Posted on 02/16/2017

Rated 5 out of 5 stars
Width:
30"
Type:
Half Dice

We absolutely love our Manitowoc Ice Machine. It is so fast we have to delay it multiple times during the day. Obviously this is a great problem to have! We recommend to any small business.

Review by

Brian H. from Teds Market

Posted on 09/09/2016

Rated 4 out of 5 stars
Width:
30"
Type:
Half Dice

Solid Performer. Some drain issues, but cranks out ice like a champ! We use this in our coffee bar for blended drinks and iced coffees, but also for ice in our kitchen. It keeps up with a moderately busy area with no major issues.

Review by

Tj P. from The Pearl LLC

Posted on 09/07/2016

Verified Purchase

Rated 5 out of 5 stars
Width:
26"
Type:
Half Dice

This is the second ice machine we have purchased from this company and it works perfect for our business. We make a lot of iced beverages in the summer and it keeps up with production just fine. It is also a very good size machine, which is nice for smaller space constrictions!

Review by

Smb B. from Sweetzy Treatzy

Posted on 08/12/2016

Rated 4 out of 5 stars
Width:
26"
Type:
Half Dice

Very good machine, affordable and works well. The only downfall has nothing to do with the machine but the shipping. This unit should be shipped on a box as to wrapped in plastic from the manufacture. It has MD a double layer of plastic that took a long time to unwraplay. Time is $ and the plastic was all in the cracks and still can't get some of it off

Review by

Brandon G. from Slide On Over Food Truck

Posted on 05/17/2016

Rated 5 out of 5 stars
Width:
26"
Type:
Half Dice

We purchased this ice machine for our food truck to offset the cost and inconvenience of purchasing bagged ice on a daily basis. The installed machine works perfectly and has already started saving us money.

Review by

Luciana T. from 3 Leaf Tea

Posted on 09/09/2015

Rated 5 out of 5 stars
Width:
26"
Type:
Half Dice

I love this ice machine! It has a feature where you can delay ice production so if it's a slow day it won't kick on all the time to make ice.

Review by

Michael B. from The Comp Group LLC

Posted on 07/31/2015

Rated 4 out of 5 stars
Width:
26"
Type:
Half Dice

The Ice Machine that we ordered is a little smaller than we needed, but seems to work fine. We have had it about a year at least since we purchased it, and so far no issues.

Review by

Pornrawin H. from Thaiparadise Llc

Posted on 04/01/2015

Rated 4 out of 5 stars
Width:
26"
Type:
Half Dice

It has been working good ,it has been stop making an ice one time but when we turned it off and turned it back on it working ok