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4.8

Rated 4.8 out of 5 stars

44 Customer Reviews

Customers Say

Customers say these packs are easy to use, work well for keeping food hot or cold for hours, and are useful for transport and catering. Many appreciate their versatility and reusability. Some mention a lack of instructions and occasional leaks or durability concerns. Most find them reliable for maintaining temperature, with opinions differing on long-term quality.

  • cold
  • hot
  • food
  • great
  • pack
  • packs
  • long
  • heat
  • warm
  • delivery

This AI-generated summary was created from real customer reviews

Showing 40 of 44 reviews
Review by

Jamyce D. from 7574699952

Posted on 12/10/2020

Verified Purchase

Rated 5 out of 5 stars

This ice pack is amazing. I have used it to transport food that needed to stay cold. I love how you can bend it how you need it to lay. It is a very nice product, no leaking and freezes quickly. The ice stayed frozen solid throughout my entire event. Great product: I will highly recommend.

Review by

Ap C.

Posted on 02/11/2020

Verified Purchase

Rated 5 out of 5 stars

Great for those casserole bags so I can keep hot foods hot. There weren't any instructions provided, but I microwaved it in 30 second increments (1000W) until the pack was hot (about 2 minutes).

Review by

Philip M. from Carolina Girl Catering LLC

Posted on 02/19/2019

Verified Purchase

Rated 5 out of 5 stars

We used these inside our insulated delivery bags. The packs keep the food warm for an extended period of time. I'm looking forward to testing the cold pack capabilities as well.

Review by

Christopher C. from Just Eat This Catering

Posted on 10/24/2019

Verified Purchase

Rated 5 out of 5 stars

Great to have for catering. I use them in my cambro boxes when transporting hot or cold food. It keeps the food close to temperature for the time needed.

Review by

Lisa L.

Posted on 04/08/2025

Verified Purchase

Rated 5 out of 5 stars

This Thermal Pack is perfect for food deliveries! It actually keeps the food warm for a long time, making a big difference in maintaining quality. I haven’t used it as a cold pack yet, but for heat, it works amazingly well. Highly recommend!

Review by

Patrice J.

Posted on 09/09/2024

Verified Purchase

Rated 5 out of 5 stars

These packs work really well to keep my food hot. They last a while but not forever. I've had several burst, but this has been after multiple uses. They tend to last around 4 months (sometimes longer).

Review by

Donald W.

Posted on 12/21/2023

Verified Purchase

Rated 5 out of 5 stars

I heat them up and keeps food warm until I eat it.

Review by

Tesha R.

Posted on 05/09/2022

Verified Purchase

Rated 5 out of 5 stars

This was a great purchase. I make patties and will use this to keep them hot or warm before purchasing. The patties remain warm straight up to the point that it is sold. A total up to 4 hours which is perfect

Review by

John V. from Vazzy's

Posted on 01/12/2021

Verified Purchase

Rated 5 out of 5 stars

These hot/cold pads are great for our delivery needs. They seem to be holding up well after multiple uses. We plan on purchasing more soon!

Review by

Hedda F. from Masa's LLC

Posted on 03/04/2020

Verified Purchase

Rated 3 out of 5 stars

These are ok, they rip easily and the thicker nordic core packs work much better. I have used duct tape to cover the splits and it is better.

Thank you for your feedback! We’re sorry you did not prefer this product. For recommendations, please contact our Customer Solutions team.

Review by

Tamara A.

Posted on 12/05/2019

Verified Purchase

Rated 5 out of 5 stars

Great product. I use two frozen packs on the bottom of my insulated food delivery bag. They staty cold for a long time and provide added stability to the delivery bag.

Review by

Todd G. from Charles D. Hammond FOP Lodge

Posted on 07/04/2019

Verified Purchase

Rated 5 out of 5 stars

I was skeptical when I bought these hot/cold packs but I had a large event that I would need to keep some food cold and other hot. I was happy that when using for hot and cold the foods stayed within safe temps. used in a holding unit.

Review by

Nate E. from Downtown Donuts

Posted on 06/27/2019

Verified Purchase

Rated 5 out of 5 stars

This multipurpose pack is great - it can be used to keep things either hot or cold! Stick it in the freezer to cool it down or the microwave to heat it up.

Review by

Tajuana H. from BEA's Snack Shop

Posted on 06/06/2019

Verified Purchase

Rated 4 out of 5 stars

I have been using these for years they keep my cold toppings cold at my shop. Works Very well when you freeze them and uae under your cold food

Review by

Jocelyn T. from Crazy Daisy's Sweets And Treats

Posted on 05/31/2019

Verified Purchase

Rated 5 out of 5 stars

I used this in my catering containers. They were wonderful. My desserts stayed cold for hours. They were of good quality and i have no doubt will last a long time.

Review by

Erin B. from Dylan's Unique Gifts & Weddings

Posted on 05/28/2019

Verified Purchase

Rated 3 out of 5 stars

Works OK. I had to go back on the website to figure out how to work since it did not come with any instructions. I think that was the downside. When I heated up to it's recommended temperature in the microwave, it did not seem to keep my food as hot as described. The jury is still out on this one.

Thank you for your feedback! We’re sorry you did not prefer this product. For recommendations, please contact our Customer Solutions team.

Review by

Vickie S.

Posted on 04/15/2019

Verified Purchase

Rated 5 out of 5 stars

Perfect for the bottom of my carrier! Provides a perfect cooling base for foods that must be kept cool. I highly recommend it. Would order again.

Review by

Kim G. from The Lunch Lady

Posted on 04/01/2019

Verified Purchase

Rated 5 out of 5 stars

There are awesome! Keep foods nice and hot! We use them daily in our kitchen and on delivery. They help us to maintain safe temperatures of our food!

Review by

Rene S.

Posted on 12/19/2018

Verified Purchase

Rated 5 out of 5 stars

so these microcore heavy duty thermal hot and or cold packs are actually amazing and stay cold and hot for a very long time !

Review by

Susan T. from Mary Turner

Posted on 09/27/2018

Verified Purchase

Rated 5 out of 5 stars

The Microcore 14 x 10 hot or cold pack is a great addition for our catering needs. We haven't used it yet for heat but we have used it frozen and placed the pack in our cater gator. It kept the desserts cool for over 3 hours. Can't wait to try it heated.

Review by

Kristeen C. from Can't Cook Need To Eat

Posted on 09/07/2018

Verified Purchase

Rated 5 out of 5 stars

These thermal packs have been a lifesaver. I have a food truck and am very conscious about maintain proper temperatures which is why these were purchased. They are now a part of the daily packing process. We do use ice chest that plug in and run off batteries but especially during hot summer months these help us maintain temperatures, especially if cases have to be open and closed a lot. Am ordering more for our growing business!

Review by

Man F.

Posted on 09/03/2018

Verified Purchase

Rated 5 out of 5 stars

Great to use in cooler bag to keep the food colder for picnic. Also it’s great that this thermal pack can use for warm food and lasted quite warm and long. Will definitely buy more for my catering business.

Review by

Audrey S. from Stellafane Farm

Posted on 08/31/2018

Verified Purchase

Rated 5 out of 5 stars

We have been using these inside our CaterGator and in our Insulated food delivery bag. They do a great job and stay frozen longer than I thought! Nice product and we will be ordering more soon!

Review by

Valerie D. from Thomas Damato

Posted on 08/22/2018

Verified Purchase

Rated 5 out of 5 stars

This hot/cold pack kept the food warm for hours. Its an expensive and reuseable way to keep food hot for anyone traveling or for caterers.

Review by

Order M. from Burke Hospice

Posted on 08/17/2018

Verified Purchase

Rated 5 out of 5 stars

Love the size of this thermal pack! It is very good for holding smaller size pans and dishes that have to be transported in a food delivery bag.

Review by

Michelle S.

Posted on 08/16/2018

Verified Purchase

Rated 5 out of 5 stars

We have huge coolers we transport fresh food products in and these are a perfect shape, do not leak and stay cold a long time.

Review by

Lisa D. from Griffins' BBQ Crew Catering, LLC

Posted on 07/26/2018

Verified Purchase

Rated 5 out of 5 stars

The Microcore pack can be easily heated in your microwave or cooled in your refrigerator or freezer. They are re-usable and handy for hot and cold catering. We use it routinely to transport cold or frozen desserts to events. These are safer than gel. They are filled with non-toxic liquid. They heat or cool in the freezer evenly, and can be placed in any type of container for continued heating or cooling

Review by

Michelle L. from The Pie Lady

Posted on 05/28/2018

Verified Purchase

Rated 4 out of 5 stars

Great price. Value is awesome. We use in our food carrier bags to keep our pies cold. Lasts for several hours in the summer heat

Review by

Tina A. from Tina Avery/CHPC

Posted on 05/17/2018

Verified Purchase

Rated 5 out of 5 stars

If I could give these item more than 5 stars, I would! By far one of the best products that Webstaurant has to offer! This thing will hold cold and hot foods for a long time! A must have when transporting food to a far away location!

Review by

Glenn J. from Pork-N-Gene's

Posted on 04/12/2018

Verified Purchase

Rated 5 out of 5 stars

The wormers are the best I have ever used and we us this item all the time!! the cost is out of line for them but they are good

Review by

David C.

Posted on 04/01/2018

Verified Purchase

Rated 4 out of 5 stars

These thermal hot packs heat up very quickly. We put them in the microwave for 3-4 minutes and they are ready to go. I wish they held their heat for a little bit longer, but besides that, they work well.

Review by

Elaina D.

Posted on 03/19/2018

Verified Purchase

Rated 5 out of 5 stars

We absolutely love the versitility of this product. We use it inside our Cater Gator to warm it up or cool it down for our foods. It is fantastic, because you can use it for hot or cold. I've never seen another product like that.

Review by

Robin C.

Posted on 03/15/2018

Verified Purchase

Rated 4 out of 5 stars

I ordered this product because i have some cold packs that contain "microcore" inside. They are pliable when frozen and when thawed. These are NOT pliable when frozen. They are like rocks. They work well but are not flexible to conform to what i needed them for.

Review by

Armand K. from Armand’S Kitchen

Posted on 02/13/2018

Verified Purchase

Rated 5 out of 5 stars

this is a great addition to the insulated delivery bag that I purchased! got to use it tonight, put it in the microwave for a few minutes and it's good to go. love how versatile it is, can be used either hot or cold

Review by

Kevin H. from What The Heck Barbecue

Posted on 12/30/2017

Verified Purchase

Rated 5 out of 5 stars

These things are great. I use them when I am defrosting my ribs and chicken. My cooler stays under 40 degrees for days and keeps everything in the safe zone. I ordered 4 and might get some more.

Review by

Jeffrey A.

Posted on 12/11/2017

Verified Purchase

Rated 4 out of 5 stars

This is a good product to keep at the ready - in a pinch you can add some coolness to your cooler. The downside is it doesn't stay frozen for long. Well worth it to prep a cooler or hot case.

Review by

Jim G. from Griffins' Catering

Posted on 11/21/2017

Verified Purchase

Rated 5 out of 5 stars

These are great to have on hand for cooling hot pans, and also transporting cold food in our carriers - they are durable and well worth the money. Thanks!

Review by

Michael P.

Posted on 10/21/2017

Verified Purchase

Rated 5 out of 5 stars

I put this into the microwave for about six minutes. I flipped it over half way through. When I saw it start to puff up I took it out. It checked about 190 degrees and now it's ready!

Review by

Jennett R. from Cline Kitchen

Posted on 09/22/2017

Verified Purchase

Rated 5 out of 5 stars

I got this large thermal pack to keep my foods hot during transport. I also got an insulated tote from Webstaurant that has a built in pocket for heat packs (item #424DB185BK). This combination is perfect for my potluck items and was very affordable.

Review by

Lawanda K. from Q-Zeens LLC

Posted on 07/26/2017

Verified Purchase

Rated 5 out of 5 stars

I did not get to test the microwave to see how hot the packs get and how long but I can definitely can say they stay cold four about 3 - 4 hours.