Reviews for Avantco BCC-48-HC 48" Black Curved Refrigerated Countertop Bakery Display Case with LED Lighting

While I really like the look and design of this unit, it's simply doesn't work well. Despite being set at 41 degrees, it typically sits above 50 degrees most of the time. This is my 2nd unit because my first unit did the same. If I could get my money back I would take it back without thinking about it.

This worked very well the first month and a half and then it just stopped cooling, we set it at 37, and it would automatically go up to 50. By the time we realized it was faulty it was too late to return. It’s too bad because we had to throw many of our cold merchandise. We lost money and business. If I could return it I would, now it’s just sitting in the back. Very useless. Be careful before buying.

We've had this case for a few weeks now, and for the most part it works great. It looks nice and displays our product well. We have two small issues: first, the light inside is very bright if you are in the 5'6 - 5'9 height range - at that level, you look straight at it and it's intense. Second, the temperature control is a bit wonky. We set it to 40, and the case never cooled below 46. That said, when we set it in the 30s, the case cooled to 41 just fine. So it cools, you just need to play with the setting. We use it as a dry display case in the morning and refrigerated at night, and once we learned its idiosyncrasies, this is a good case.

I have bought 3 of the avantco refrigerated displays for my cafes. This one broke after 6 months. Another one broke 10 days after the 1 year warranty and nothing is able to be done. The other one broke at 7 months. To clarify, 3 of 3 units have broken, 2 within warranty and 1 just 10 days late.

Just had our health inspection...and this barely passed. Apparently you have to keep it on the lowest setting of 35 to keep it to legal temp of 41 or below since the unit fluctuates 7-8 degrees. Not sure for the money paid that is a close gamble on keeping cold stuff in temp.....

This was a huge hit when we first received it, then it started having condensation about 9 - 10 months after use and a little over a month ago it started cooling between 45-50 degrees, now its at 66 degrees. I am really disappointed because its a beautiful display case, but our desserts are spoiling. I have many skills but appliance repair is not one of them so I truly hope the manufacturer and/or Webstaurant can save the day.

Beautiful display unit but it can’t hold the temperature. The temp is set at 36 F but the unit goes to 50 degree F. I’d guess the refrigeration compressor is under powered. I guess you get what you pay for…

DO NOT BUY THIS PRODUCT. Only worked about 2 months before it stopped cooling. We use it as a dry case now.

we purchased this fridge, it have worked for 3 months, but suddenly not work, the inside temp is around 55 F now. we are looking for how to repair, but can't.

Looks great. Works great. And fits a lot more items than you think it does. Plus the shelves are adjustable, so that is awesome. We use dry eraser marker on the glass. And it comes off great.

This small cold case adds just the right touch to our bakery. It’s the perfect size for us. Not only can it hold full size cheesecake but can hold small cakes and full size pies as well! The 3 shelves can be moved around to benefit your needs!

Worked great when I first used it but as soon as the weather started warming up it couldn’t handle it. Any slight humidity or warm temps and it fogs up so bad so you can’t even see what’s in the case. We had to continuously squeegee it and wipe it off. And the condensation is so bad. I’d use multiple rags to sop up over an inch of water that would form on the top every day in the summer. And our business is in Maine, I can’t imagine buying this in the South. Maybe if you live in a state with no sun this would work, otherwise it’s useless.

DO NOT BUY!!! This is the second unit I received due to a broken track. The track broke on this unit and the door fell out and shattered. It's now beyond warranty and they do not offer a replacement door. An expensive lesson to not buy Avantco products even though they are less costly.

i. bought this display a year ago and it doesn't work anymore, I already had a technician come and "fix it" charged me $ and told me he recommended to buy a new one ! a year only, very bad quality!

The fridge looks really nice but I’m very disappointed. The fridge temperature keep fluctuated, and a lot of condensation cause all my macarons wet and mushy (and we are in AZ, which really dry). All of those macarons i the picture, I had to throw away all of them.

I will never buy any more equipment from Webstaurant Store. Believe the other reviews in regards to the unit all of a sudden not working. And don’t bother with contacting these guys if you have issues with it because they will refer you to the warranty people instead of trying to help you out. I purchased this equipment we had tested it worked great, its in a cool 72 degrees ambient room. There’s nothing behind blocking the fan and there plenty of clearance on all sides, all of a sudden I decided to no longer cool, basically useless. I purchased it for my Bookstore Café and now I have a very expensive very heavy piece of equipment sitting in my countertop that I will not be able to use.

Great item, works well and still working. Would buy more when needed. Great product. Every restaurant needs this item. Its a must have for display

We have had this for 2 years now. It works well for our setup. We typically have 7 pies in our case with 3 rows of muffins and some jam for sale. It is fairly inexpensive and does just as well as any floor model. Less dust on the counter than the floor keeps the coils cleaned longer for cooling.

I bought this refrigerated display case for my restaurant. I use it to display kebabs on the lower rack and on the upper rack, my appetizers. The customers just come and pick what they want. They love the fact that the food is displayed and they can see it before it gets to their plate! It has a great quality and it's very easy to clean.

A little pass 2 yr mark, same issues came about as others on the reviews reported. Don’t bother with this unit.

This is a great looking refrigerated display case, but unfortunately it does not work as great as it looks. Like another reviewer mentioned the temperature that displays on the digital temperature gage isn't close to the actual temperature inside the case. Also it always ends up being very moist inside which isn't great if you have pastries. Overall our smaller refrigerated display case that we use and abuse in the open air farmers market works much better at keeping the temperature steady and the inside environment cool and dry.

Bought two of these at the same time. The first one, working and have had no issues. The second - the compressor died after two years. Painstakingly have kept the compressor coils cleaned, and I say painstakingly because they are underneath the unit and very difficult to get to. The unit has to be tilted, then rested once leveled again as a safety precaution to allow oil and refrigerant to flow back into place. According to the tech that was just here, after speaking with Avantco, they don't even have a part number for the compressor because the unit is under $ and it would cost more to replace the compressor than to purchase a new one. Although the other one is still going, I would not recommend.

Compressor stopped working just right after 2 years in use Do not recommended

I bought this display case for my restaurant about a year ago, and few months ago the fan motor started making a really loud and annoying noise, then I found it had to be replaced, which is costly. The inside design of this unit is stupid as well, Why would a manufacturer design a display unit with cooling vents in front of the sliding doors where dirt and crumps of food could fall inside, and the design does not allow you to remove the tray, or vents because they are glued in and not removable, or open the unit to clean the inside? The only way to clean the food that falls through the vents is to disassemble the unit, which is dangerous and stupid. And to make things even worse, this website lowered the price of this unit $, so now it's much cheaper. I would not buy or recommend this unit.

Bought equipment a year ago and the internal temperature won’t get down past 54 degrees. Contacted numerous repair company’s and they can’t work on it because it uses propane and has no access point to it.

Quick delivery and a cute refrigerator, thanks.

like it so far

Horrible case! it fogs up very badly, we have to keep cleaning it every 5 minutes! i do not recommend getting this display case. Save your money!

This cooling case worked fine for 20 months, then three fans stopped working. The repair would cost more than the purchase price. Very disappointing.

Excelente calidad recomiendo este producto

Hi Customer Service I have reached out multiple times to request that the delivery location be changed to my store, but I have not received a response or any assistance with this update. The lack of support and accountability from your customer service team has been very disappointing. I would appreciate it if someone could finally help me to get the following answer correctly, if not I won't wait for a year and would like to return the product. 1- The fridge doesn't cool down to set point and stay around 51 oF , it's about 48 hours 2- It seems the fan is making too much and loud noise, I don't have a sound level meter but I don't think it's standard. Best regards, Hamid

Foggy unit, no views keep cleaning it very noisy

I would literally give ZERO stars for this item if I had the option. We received second replacement unit because the first one had a broken light, it was getting foggy inside the cooler and the temperature never got below 46-48 degree and wasn't cooling. I had to call in a technician to check the unit on my COST! and the technician told me there were faulty wires inside near the thermostat. The second replacement cooler was working fine when it came in last week, but all of a sudden yesterday it started having same issues again. Now the second unit is also fogging up completely from inside and the cooling is jumping from 35 degrees to 50 degrees back and forth! I believe this is why there's fog that's keep on building up inside! We had to discard all our food and sweets inside the cooler because everything started to Read More

This has been a great item on all fronts until we added plug ins to the store & now the unit pulls in the air from outside the case & recirculates it inside the case & the food now tastes like air freshener. Is there a setting to circulate the air inside only without pulling outside air in? The fresheners are needed to block the food next door. We are in a shopping center. Thank you!

My small business uses this refrigerated display case to keep our candied buckeyes chilled during the farmers market. It's the perfect size and keeps my candies chilled for up to 7 hours on my jacket electric generator. I highly recommend. Built with quality glass and does need 2 people to lift and transport but worth the price.

This display case makes our desserts look beautiful in our bakery. We receive great compliments and it's easy to use.

Bought this in March 2022. It is now October 2024 and we kept getting an error code. We were assured it was a faulty controller so we replaced it. Same error code. We had a professional come tell us that the compressor and both fans need to be replaced which is probably going to cost more than the unit itself. Had we had known that this was only going to last 2.5 years we would not of bought it. To add insult to injury, this unit is now about $ less than what we paid for it in 2022 so it would have been about % less disappointing in 2026 when it stopped working.

We love our countertop case. We fill it up every morning with sandwiches and meat boxes and have it by our register. It has helped increase sales in the last few months and are considering buying another one!!!