2.3

Rated 2.3 out of 5 stars

11 Customer Reviews

Customers Say

Customers report that these mugs often arrive damaged or break easily, particularly the handles. While some appreciate the mug's appearance and size, the predominant feedback highlights issues with durability and packaging during shipping. Opinions on quality vary.

  • handles
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  • cups
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This AI-generated summary was created from real customer reviews

Showing 11 of 11 reviews
Review by

Karen W. from Karen Wehmeyer

Posted on 04/13/2021

Verified Purchase

Rated 1 out of 5 stars
Color:
Bright White

All the handles came right off of the mug. The handles detached from the mug, On the whole batch Badly made and Very Dangerous NO GOOD!

Thank you for your feedback! We are sorry your Acopa 12 oz. Bright White Customizable C-Handle Stoneware Mug - 36/Case was defective. Action has been taken to remedy this. Please reach out to our Customer Solutions team if you have any questions!

Review by

Bronwen S. from WISE East US

Posted on 02/19/2020

Verified Purchase

Rated 1 out of 5 stars
Color:
Bright White

We purchased these mugs in October 2019. We had earlier mugs from another manufacturer. These Acopa mugs in 4 plus months have had most of the handles break off and the earlier older mugs have now outlived the Acopa ones. Would not recommend these mugs.

Thank you for your review, Bronwen! We are sorry this Acopa 12 oz. Bright White Customizable C-Handle China Mug - 36/Case has not worked well for you. A Customer Solutions Representative will contact you soon!

Review by

Andrew W. from Jeni's Family Inc Dba Anastasia Diner

Posted on 04/09/2023

Verified Purchase

Rated 1 out of 5 stars
Color:
Black

handles fall off and chips through 50% of product we could use from original shipment. 2 months into service and I'm having to replace. Do not recommend this product for any type of volume setting.

We appreciate your review, Andrew . We wish this product would have worked out for you. Our Customer Solutions team will remain in contact with you about this.

Review by

Shannon G. from Main Street Grill

Posted on 07/03/2021

Verified Purchase

Rated 1 out of 5 stars
Color:
Black

Cups look good, but definitely would NOT purchase them again. After a couple weeks the handles have fell off almost all of them. An employee had to get stitches where the handle fell off and the falling cup raked his finger and cut it badly.

Thank you for your review, Shannon! We are sorry this Acopa 12 oz. Black C-Handle Stoneware Mug - 36/Case has not worked well for you. A Customer Solutions Representative will contact you soon!

Review by

Christina A.

Posted on 04/14/2025

Verified Purchase

Rated 4 out of 5 stars
Color:
Black

8 of the mugs arrived broken

Thank you for your review, Christina! We would like to gather more information about your experience with this mug. A Customer Solutions Representative will contact you soon.

Review by

Melinda D.

Posted on 04/11/2024

Verified Purchase

Rated 1 out of 5 stars
Color:
Black

Every one of these mugs either Chipped or the handle completely fell off. Not a wise choice for a restaurant.

Thank you for your review, Melinda! We are sorry this mug has not worked well for you. A Customer Solutions Representative will contact you soon!

Review by

Darren G. from Premier Island Management

Posted on 09/21/2021

Verified Purchase

Rated 4 out of 5 stars
Color:
Bright White

I use these in a hospitality setting, not for a restaurant. They are just fine for my use case, I'm not replacing them anymore often than I would from more expensive brands. Occasionally when I buy a case 1 or 2 will come broken, but they're packaged pretty well for the most part. I give 4 stars instead of 5 because the handles are a little weak, when they do break it's at the handle. For the price you're paying for them though, they're really good.

Review by

Laura C.

Posted on 10/22/2024

Verified Purchase

Rated 4 out of 5 stars
Color:
Black

Mug is great. 4 were broken at unboxing. 4 handles just snapped off during shipping.

Review by

Kelly M. from Pine Needle Embroidery

Posted on 10/20/2020

Verified Purchase

Rated 5 out of 5 stars
Color:
Ivory

Just what I was looking for the customers! I do vinyl on them for gifts and my customers love them. They are well made and the price is great.

Review by

Ellie G.

Posted on 01/13/2020

Verified Purchase

Rated 1 out of 5 stars
Color:
Bright White

We've been using these mugs for about a month now. Weekly we have to throw a few out due to cracking handles and cracking on the interior. I would not recommend these due to extremely poor quality.

Thank you for your review, Ellie! We are sorry this Acopa 12 oz. Bright White Customizable C-Handle China Mug - 36/Case has not worked well for you. A Customer Solutions Representative will contact you soon!

Review by

Michelle from Soul N' Vinegar

Posted on 11/17/2019

Verified Purchase

Rated 2 out of 5 stars
Color:
Black

Would not recommend this item. Ordered this item due to the low pricing and in an attempt to stave off visible coffee stains in white cups. The item arrived with only a few casualties, 4 cups were broken on arrival. Many of the cups had inconsistent black coating and had several spots where a layer was missing, looking as though it were chipped. Upon having used the cups for 2 weeks, we have lost about 10 total due to the handles breaking off during light washing. Would not purchase this item again.

Thank you for your review, michelle! We are sorry this Acopa 12 oz. Black C-Handle China Mug - 36/Case has not worked well for you. A Customer Solutions Representative will contact you soon!