Customers differ on reliability and performance. Some report their machine works well and meets expectations, while others mention issues with breakdowns and difficulty getting repairs. Opinions are mixed on long-term durability. Price and value are noted by several reviewers. Experiences with maintenance and cleaning vary.
This AI-generated summary was created from real customer reviews
Worked for about 3 weeks then stopped producing ice. This is the second and last machine we will buy from webstraunt nobody will come out and fix it. They dont stand by there warranty or return it. I implore you not to buy from them.
17 out of 17 found this review helpful
We appreciate your review, ryan. We wish this product would have worked out for you. Our Customer Solutions team will remain in contact with you about this.
We bought this machine 2 years ago and it has stopped working; Error 03. After harvest, it drops the ice from the evaporator and stays on harvest mode. In order to get some ice from it, we have to turn it off after every harvest and back on again until we can figure our what to do with this machine. Poor workmanship.
2 out of 2 found this review helpful
Thank you for your review, Leonardo! Our Customer Solutions team has been in contact with you - if you have any further questions or concerns on this order, we are happy to assist!
Avantco makes great refrigeration equipment. I switched from rental to owning my very own ice machine at a reasonable price. They work great and i have yet to experience any problems with it. I own several of these machines and they are just great.
2 out of 2 found this review helpful
Have had several major problems with this unit. No longer under warranty and I can not get anyone to work on this unit. Constantly freezing up, stops producing and then shuts down. DO NOT BUY THIS UNIT.
1 out of 1 found this review helpful
We appreciate your review, Scott. Our Customer Solutions team will remain in contact with you about this.
So, I have now owned this machine for about three years and have never had a problem. It is a bit more of an effort to clean it than my old undercounter unit was, but given that more of the parts are easy to get to, I think I give it a better cleaning than I could my old one. The one issue is that I wanted to get it professionally cleaned and was quoted a price approaching $500 because the person had never worked on one of these machines before. I found another tech who handled it for a reasonable price. As for longevity, my undercounter scotsman failed after five years and a scotsman version of this one would have cost more than twice the price. Even if I only get four years out of it, I can just buy another one and it Read More
This machine is super, just what I needed, they didn't hesitate to order it.
