Customer Photos & Videos

3.4

Rated 3.4 out of 5 stars

12 Customer Reviews

How item reviews work

Customers Say

Customers report mixed experiences with this ice machine. Some find it easy to use and effective, while others mention issues with reliability and customer service. Opinions differ on long-term performance. Many appreciate the price and ice quality, but there are concerns about durability and support. Experiences with installation and maintenance vary.

  • ice
  • machine
  • years
  • unit
  • buy
  • great
  • more
  • price
  • avantco
  • harvest

This AI-generated summary was created from real customer reviews

Showing 12 of 12 reviews
Review by

Halls K.

Posted on 07/29/2023

Verified Purchase

Rated 1 out of 5 stars
Type:
Half Cube
Yield:
500 lb. (375 lb. Bin)
Feature:
With Storage Bin

Worked for about 3 weeks then stopped producing ice. This is the second and last machine we will buy from webstraunt nobody will come out and fix it. They dont stand by there warranty or return it. I implore you not to buy from them.

We appreciate your review, ryan. We wish this product would have worked out for you. Our Customer Solutions team will remain in contact with you about this.

Review by

Peter C.

Posted on 01/07/2024

Verified Purchase

Rated 5 out of 5 stars
Type:
Half Cube
Yield:
400 lb. (375 lb. Bin)
Capacity:
375 lb.
Feature:
With Storage Bin

Decent unit...easy to install. Ice is perfect and quick.

Review by

Leonardo L.

Posted on 07/01/2025

Verified Purchase

Rated 1 out of 5 stars
Type:
Half Cube
Yield:
500 lb. (375 lb. Bin)
Feature:
With Storage Bin

We bought this machine 2 years ago and it has stopped working; Error 03. After harvest, it drops the ice from the evaporator and stays on harvest mode. In order to get some ice from it, we have to turn it off after every harvest and back on again until we can figure our what to do with this machine. Poor workmanship.

Thank you for your review, Leonardo! Our Customer Solutions team has been in contact with you - if you have any further questions or concerns on this order, we are happy to assist!

Review by

Roberto V.

Posted on 08/19/2023

Verified Purchase

Rated 2 out of 5 stars
Type:
Half Cube
Yield:
500 lb. (536 lb. Bin)

This ice maker is producing half the amount advertised. WTH is going on? Also,the storage bin handles less than 300 lbs and not the advertised 526 lbs. This is outrageous and outright false advertising. Can someone get back to me?

Thank you for your review, Roberto! We are sorry this product has not worked well for you. A Customer Solutions Representative will contact you soon!

Review by

Jose D. from Jojos Diner

Posted on 04/04/2023

Verified Purchase

Rated 5 out of 5 stars
Type:
Half Cube
Yield:
500 lb. (375 lb. Bin)
Feature:
With Storage Bin

Avantco makes great refrigeration equipment. I switched from rental to owning my very own ice machine at a reasonable price. They work great and i have yet to experience any problems with it. I own several of these machines and they are just great.

Review by

Eshanya H.

Posted on 07/16/2025

Verified Purchase

Rated 1 out of 5 stars
Type:
Half Cube
Yield:
400 lb. (375 lb. Bin)
Capacity:
375 lb.
Feature:
With Storage Bin

Worked only for few months. Raised tickets with webstaurantstore few times with customer care team without any help back. They always say you have an open ticket and someone will get back to you either via email or phone. Not recommended this.

Thank you for your review! A Customer Solutions Representative will remain in touch with you on this ice machine. Please reach out with any questions!

Review by

Scott L.

Posted on 12/31/2024

Verified Purchase

Rated 1 out of 5 stars
Type:
Half Cube
Yield:
500 lb. (375 lb. Bin)
Feature:
With Storage Bin

Have had several major problems with this unit. No longer under warranty and I can not get anyone to work on this unit. Constantly freezing up, stops producing and then shuts down. DO NOT BUY THIS UNIT.

We appreciate your review, Scott. Our Customer Solutions team will remain in contact with you about this.

Review by

Heung H.

Posted on 07/14/2026

Verified Purchase

Rated 5 out of 5 stars
Type:
Half Cube
Yield:
400 lb. (375 lb. Bin)
Capacity:
375 lb.
Feature:
With Storage Bin

Review by

James B.

Posted on 05/20/2026

Verified Purchase

Rated 5 out of 5 stars
Type:
Half Cube
Yield:
500 lb. (375 lb. Bin)
Feature:
With Storage Bin

So, I have now owned this machine for about three years and have never had a problem. It is a bit more of an effort to clean it than my old undercounter unit was, but given that more of the parts are easy to get to, I think I give it a better cleaning than I could my old one. The one issue is that I wanted to get it professionally cleaned and was quoted a price approaching $500 because the person had never worked on one of these machines before. I found another tech who handled it for a reasonable price. As for longevity, my undercounter scotsman failed after five years and a scotsman version of this one would have cost more than twice the price. Even if I only get four years out of it, I can just buy another one and it Read More

Review by

Karim Z.

Posted on 03/03/2026

Verified Purchase

Rated 5 out of 5 stars
Type:
Half Cube
Yield:
400 lb. (375 lb. Bin)
Capacity:
375 lb.
Feature:
With Storage Bin

Great ice machine and it can change the size of the ice . Just doesn’t have a place for the ice shovel

Review by

John N.

Posted on 11/13/2025

Verified Purchase

Rated 5 out of 5 stars
Type:
Half Cube
Yield:
500 lb. (375 lb. Bin)
Feature:
With Storage Bin

Review by

Warner G. from 301 La Cocinita

Posted on 01/25/2023

Verified Purchase

Rated 5 out of 5 stars
Type:
Half Cube
Yield:
500 lb. (375 lb. Bin)
Feature:
With Storage Bin

This machine is super, just what I needed, they didn't hesitate to order it.