I purchased this microwave for my new restaurant, and it stopped working after only five months of normal use. The most frustrating part is that the 6-month warranty had just expired — not based on the date I started using it, but on the delivery date. So even though I passed inspections about a month after receiving it and didn’t actually start using the microwave until then, the warranty was already counting down.
The unit completely died just a week or two after the warranty window closed. For a commercial kitchen, reliability is everything, and this microwave failed far too early. I expected a product built for professional use to last much longer than five months. Very disappointed and cannot recommend this model for any restaurant or business.
Thank you for your review, Sinchai. As this product is outside of the manufacturer's warranty protection period, it will need to be repaired or replaced. Please reach out to our Customer Solutions team if you would like any assistance.
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