Scratch and Dent Proctor Silex 37560R 60 Cup (30 Cup Raw) Electric Rice Cooker / Warmer - 120V

We have 4 japanese restaurants who use these with about 3-4 at each store and I've had 8 break on me, in the beginning we thought it was a voltage problem because these cookers kept shutting off then after we added more breakers and better power these still kept breaking, never again.

I've purchase many of these rice cookers. My experience is that they don't last very long.The last two that I've purchased lasted less than two months. They start to take a long time to cook the rice, up to 50 minutes for white rice. I would recommend buying a different product.

Junk. Sushi is 15% of our total sales in a $2M restaurant and these rice cookers didn't even make it a month. We bought two and they both broke.

Great rice cooker! Cooked evenly and quickly. Problem is we bought two of these and a little over a year the first one died and then a month later the second died! I would have thought these commercial rice cookers would've lasted years. It's barely been a year and a half!

We have purchased 2 so far and both of them have stopped working, the cooking setting clicks over to warm and doesn't cook on some occasions and on others it cooks like the temp is low and is taking 3 to 4 hours to cook or sometimes the rice comes out extremely overcooked. This worked great for the first month so we ordered another and about 2 weeks later it stopped working and we thought it was just a malfunction then the second one stopped working. Both lasted about 6 weeks before malfunctioning. Not recommended at all.

We bought 3 rice cookers for Asian restaurant. 2 are broken after using for 4 months. Talked to manufacturer to replace with new ones since they are under warranty. I was asked me to send products to them with my own shipping cost to get fixed. Wouldn't recommend this product to anyone.

We purchased this item in September and it has stopped working in 7 months, when I reached out to customer service about the warranty replacement, they wanted me to ship the unit back at my cost and wait for it to be repaired and ship it back to me. Not only is the rice cooker crap but the warranty is even worse. I will never purchase anything from this website again. They expect you to put your restaurant kitchen on hold for repair. When I opened my new restaurant I purchased all my equipment from them, it is a shame that they are losing a customer over a rice cooker.

I am very disappointed. I ordered 2 of this on Oct 12, and after couple of use one does not work. So I worry about the other one can suddenly stop working, that means my restaurant will be stopped. I need customer service to replace this one.

This rice cooker cooks the rice awesome and it's great when it works. We have had several issues where it will stop working and have had to order two more through the manufacturer who have not been able to diagnose the issue. Hopefully the third one is the charm.

I bought this rice cooker for my restaurant.. It work great so far,, cook quickly the rice looks yummy and i love it so much

We have had this rice cooker working for 7 years! We cook 1-2 batches daily. A few pieces have been banged or broken, but this unit has been one of my most dependable appliances. It's a workhorse!

Quick response to any inquiry

Very poor quality. They die quite quickly. Considering the price point they should last a lot longer. We have gone through SO many of these. Probably I am the fool to keep on ordering it.

We have had our cooker for 6 months and already the button is broken

First Rice cooker sent had a defect on the lid which was disappointing, but the issue was resolved quickly by customer service when they sent a replacement. All is now good, thanks!

Proctor Silex 37560R 60 Cup (30 Cup Raw) Electric Rice Cooker / Warmer - 120V - This rice cooker is GEM for me. I order is two times, my first one last three years I think its enough for a cooker to last it. Now I order the same one and hoping for next couple of years.

We've had it for less than a month. We've been trying to get it to work. No matter what amount of rice we try to cook, it doesn't full cook the rice. You have to cook it twice. Looking at the reviews, we don't think getting replacement is going to be a solution. We just want a return and full refund. We tried returning it, but WR is having us going through the manufacuture's warranty process instead of just taking back a defective product that they've sold. It's really frustrating when a company sells a defective product and just wouldn't accept the return, especially when it's less than a month since the date of purchase. going through the manufacture is a pain and a big hassle.

We’ve used this for a couple weeks but it consistently burns/browns the rice on the bottom. We cook 6-10c of basmati per day. We’ve tried increasing/decreasing water, more/less oil, etc to no avail. Fluffing the rice frequently helps but during service you’re usually taking it off the top for speed. We’ve temped it and seems to run around 180+ degrees. We end up cooking extra rice because we know the stuff at the bottom can’t be used. Suggest seeking out a different rice cooker as this one has been a waste of money.

Worked once then stopped. I bought this to replace a much cheaper one, but now am forced to use the old cheap one. Sitting in the box, what a waste of money.

Only last for one and a half month. This's the second third one we got and I decided to stop using this. Customer service here didn't seems like they willing to help either. Cancelling the service now.