Notice to Residential Customers

While WebstaurantStore is designed specifically for those in the commercial food service industry, we will ship most items to residential customers. As a residential customer, please consider the following information when placing your order:

Commercial Refrigeration and Cooking Equipment

It is important to keep in mind that many of these items may not meet your consumer-level expectations if used in your home. Commercial cooking equipment:

  • Is designed for functionality and heavy use commercially, and may not meet your expectations in terms of aesthetics or ease-of-use.
  • Is often much louder than a comparable non-commercial piece of equipment.
  • Consumes much more power than consumer-style equipment
  • Is not insulated as thoroughly as consumer-level equipment and generates much more heat. Many pieces of commercial equipment also require a ventilation hood system, and a fire-suppression system to adhere to local fire and building codes.
  • Installed in a non-commercial setting would most likely void your homeowner's insurance and the equipment manufacturer's warranty.

The right is reserved to deny shipment for residential usage; if this occurs, you will be notified as soon as possible.

If you have any question about the suitability of a particular piece of equipment you're considering for non-commercial use, please contact our Customer Solutions Department.

Return Policy

Equipment, consumables, and special order items cannot be returned. Regularly stocked, non-equipment items may be returned within 30 days from receipt of your order provided they are unused and in the original manufacturer packaging. A 30% restocking fee will apply to such returns. If you wish to return any part of your order, you must contact us first for additional information before sending your order back to us. The return-shipping fee is your responsibility.

Upon receipt and inspection of returned product(s), we will credit you for the amount paid for the item(s) minus the restocking fee.

Item Policy

In order to offer you the best possible pricing, our sources for some value-priced imported items may change. As a result, the appearance of some of these items may vary slightly from what is pictured or what you have ordered in the past.

Ground Shipments

The vast majority of our products can be shipped with a parcel carrier to your residential address. These carriers charge more to ship to a residential address than a commercial address. To save on shipping, try to ship to a commercial location whenever possible.

International Air Service

The vast majority of our products will be shipped via an international air service for international addresses. The WebstaurantStore is a U.S.-based company, therefore duties and taxes will be assessed on any items shipping outside of the United States.

All prices are listed in U.S. dollars.

Common Carrier Shipments

If your facility does not have a loading dock, we recommend purchasing the optional liftgate service for large and heavy items. Without this service, you may be unable to get your products off the truck.

Also, understand that certain pieces of equipment may present challenges when trying to install in your building due to size restrictions or extreme weight. WebstaurantStore reserves the right to select the best possible method of shipment.

What is a Call Before Delivery?

By requesting a FREE "Call Before Delivery," the carrier will contact you approximately 24 hours before the estimated arrival of your order to schedule a delivery appointment using the phone number provided at checkout. Selecting this option may add an additional day to your order's transit time. A 4-hour delivery window is typical; this may vary by carrier and shipping destination.

A "Call Before Delivery" is required for residential deliveries and recommended for businesses with irregular hours (Monday through Friday, 8:00 a.m. to 5:00 p.m. "Call Before Delivery" only applies to the item(s) in your order shipping via common carrier.

If the carrier misses the delivery appointment, they will reschedule it. If you are unavailable to accept your delivery during the scheduled appointment, you will be responsible for any redelivery fees owed to the carrier. Additional fees will apply if you require a time-specific delivery in which the typical 4-hour window needs to be shortened.

If a delivery is unable to be completed because a "Call Before Delivery" was not selected during checkout, the carrier may charge a redelivery fee in order to reattempt delivery. In these situations, we will contact you via email regarding the fee and charge the card on file if necessary in order to avoid additional fees with the carrier.