Verified Purchase
BIG disappointment. If you spend a lot on a grinder, you don't expect to be on the phone multiple times within the first week, taking verbal instructions on how to unscrew all the different parts and try to fix it yourself after just a HALF day of use in your shop. I honestly don't even care if it starts working again after we're done with it--it won't change my opinion of it! Why are we fixing a brand new expensive machine ourselves with just normal use?? Upon talking to them, the rep did not seem at all surprised by what we were describing and explained that some models actually have a safety switch to prevent what had happened to us (the motor simply stopped....in the middle of a huge rush at our shop of course....day one of use....). So if we want this to not Read More
2 out of 2 found this review helpful
We appreciate your review, Bridget. We wish this Nuova Simonelli MDXS 3.5 lb. Espresso Grinder-110V would have worked out for you. Our Customer Solutions team will remain in contact with you about this.