Verified Purchase
I purchased 5. I really regret this. They didn't keep the coffee warm. I tried to return them and both Fetco and Webstraunt wouldn't really help with anything beyond lip service. .Webstraunt wouldn't take them back because they had been used and Fetco asked that I record temps at certain time intervals, then asked that I send them back. I did. They only paid to have 4 of the 5 shipped back. That was months ago and they no longer return my emails requesting a status update. So, not only do they not work well, I haven't received a refund, and I no longer have them in my possession. I really like my Fetco brewer but really don't like these servers and I really don't like Fetco's customer service. It gets even worse but I'll spare you the details. Hope my bad experience helps someone else avoid the same mistake.
3 out of 3 found this review helpful
We appreciate your review, Paul. We wish this Fetco LGS-10 Luxus 1 Gallon Stainless Steel Coffee Server would have worked out for you. Our Customer Solutions team will remain in contact with you about this.