Frequently Asked Questions

Before you contact WebstaurantStore be sure to browse through our Frequently Asked Questions as well as the information below regarding popular requests.

Do you accept orders via phone or fax?

To protect your personal information, we require all orders to be placed online through our secure server. One of our Customer Solutions Specialists would be happy to walk you through the checkout process or answer any questions you may have!

How much will it cost to ship me my order?

Shipping Calculator

You can calculate an estimated shipping cost before you check out right in the shopping cart! To calculate shipping charges, add your items to the shopping cart. Just below the subtotal, you will see "Shipping and Handling Calculator". Be sure to correctly choose "business" or "residential", enter your zip or postal code, then click "Calculate Shipping". This will provide shipping costs for the items in your cart.

Certain large and/or heavy items will be shipped via a common carrier service. These items are indicated as such on their description page as well as in the shopping cart with a red asterisk. All other orders ship via FedEx. Occasionally, when large quantities of items are ordered, we may opt to use a common carrier service even if none of the items in your order are classified as common carrier. Whether your order will be shipping via FedEx or common carrier, the online shipping estimate will tell you exactly how much you will be charged for shipping.

How to Save on Shipping

Shipping Map

How long will it take for my order to arrive?

Most orders ship within one business day if all items are in stock.

  • For orders that are shipping Ground via FedEx, click for a map that will show you what the typical transit time to your location is via FedEx Ground service.
  • For orders that will ship via common carrier, the transit times are the same with a 1 to 2 day variance possible.

I have a different question and need to contact customer service.

You can reach our Customer Solutions Specialists at 717-392-7472, or via our live chatopens in a new window feature to contact us without incurring long distance charges during the following hours: