After 2 months of regular use the ceramic coating is chipping away from the griddle top. If this is used for occasional use, it may last longer than 2 months. But do not expect it to last if you are using frequently for large groups it will not last. Also, if the product does fail, Webstaurant will not handle the issue. Must go through Blackstone.
Thank you for your review, Shelia! The manufacturer's warranty is used in cases like this because they will be able to assist in facilitating any covered replacements or repairs directly. Please reach out to our Customer Solutions team if you have any questions -we're happy to assist!

