Verified Purchase
Having used 4 of these across 4 different locations, Astra steamer is truly a love it or hate it type of product. If it's low volume usage, I suppose it'll last longer, but we use maybe 10-15 times per hour and we were told it exceeds its intended use. We find it ridiculous that a commercial unit that's for low volume cannot handle 10-15 times an hour volume. The finishes are also questionable, where two of our units were put together poorly and leaked on the first use. Turns out the engineer who put together these two machines was let go due to performance issues, and we (as customers) were asked to patch them ourselves, otherwise we would have to ship them to Washington for repair. Lastly, we follow Astra's instruction about water filter, usage, purging and cleaning to the dot, and all 4 of our machines have had issues, Read More
2 out of 3 found this review helpful
Thank you for your review, Sam! We are sorry this product has not worked well for you. A Customer Solutions Representative will contact you soon!