Unit was defective, it came missing a part. A service call was issued, the technician could not repair the unit without the missing part. Repeated emails, chats, and phone conversations with both Webstaurantstore and the manufacturer, Omcan, have led to more than 6 months of waiting for a part from China that never arrives. We have lost months of grab and go sales. Now we are being offered a used unit to replace the new one we paid for. But only if we provide a credit card number to have on file in case we don't send back the defective unit?!?! FOUR RA numbers have been issued so far and we just keep getting the run around. DO NOT purchase equipment from Omcan! Their customer service is non existent, and Webstaurantstore has done nothing to follow up and stand behind the product they are selling.
6 out of 6 found this review helpful
We appreciate your review, Laura Puchalski. We wish this 27 inch Stainless Steel Vertical Air Curtain Merchandiser - 8.9 Cu. Ft. would have worked out for you. Our Customer Solutions team will remain in contact with you about this.