What Do Hotel Star Ratings Mean?

Choosing a hotel stay can be challenging when there are so many types of hotels to pick from. Once a traveler selects the type of hotel they are interested in, the next step is navigating the intricacies of hotel ratings and star meanings. We’ve created a guide to discuss the differences between hotel stars, so you can properly market your hotel business to your customers and boost your bottom line.

Shop All Hotel Supplies

What Do Hotel Stars Mean?

Hotel stars are a rating system that evaluates the features and amenities available at a hotel to help guests choose the best hotel for their stay and budget. Whether a customer is looking for a bed for the night or a luxurious experience, comparing hotels based on their star ratings can narrow down one’s search according to the features they desire and available price points. They also provide an idea of the level of service to expect upon arrival.

Hotels can receive a rating of 1 to 5 stars, with 1 being the most basic and 5 being the most extravagant. However, a universal hotel star ranking system does not exist, so you can find the same hotel rated differently depending on which website you visit. Be sure to check for a star rating guide on the site you are using for a better understanding of how they are ranking the hotels. It is important to note that the star rating that customers may leave in their review of a location is different from a hotel star rating. Customers can review and rate their experience with a star value while hotel stars are an indication of their features and amenities.

American Hotel Rating System vs European Hotel Star Rating System

With the differences that exist between the rating systems of travel websites, there are also differences in hotel ratings between countries. American hotel star rating systems rank hotels out of 5 stars, while European hotel rating systems rank hotels out of 4 stars, with a 4 star hotel being the most luxurious. American hotels are also judged by private companies and websites, whereas European hotels are evaluated by government agencies and independent organizations.

What Is a 1 Star Hotel?

1 Star Hotel bedroom

A 1 star hotel is a hotel that only provides the bare necessities for a night’s stay, such as a bed and a bathroom. You can expect limited amenities and minimal service from the staff. Although some may consider 1 star hotels to be dingy and dirty, the single-star rating is just an indication of their basic accommodations and does not reflect cleanliness or safety. One-star hotels offer a place to lay your head for the night, but that is about it. A television or phone may or may not be included in the rooms.

One-star hotels are typically privately owned and not part of a chain of businesses. Most 1 star hotels are situated close to restaurants and fast food locations, but will not have food options available on-site beyond a vending machine. Reception desk hours will also be limited and housekeeping services are generally only performed between guests.

1 Star Hotel Amenities

  • Limited (bed and bathroom)
  • Lobby or hallway vending machine

1 Star Hotel Benefits

  • Cost-effective
  • Comfortable room and bed
  • Provide for basic needs

What Is a 2 Star Hotel?

2 Star Hotel bedroom

A 2 star hotel offers the basic necessities of a bed and bathroom in each room and may offer some limited amenities, like a television, phone, and closet. Some examples of 2 star hotels include Sleep Inn & Suites, Econo Lodge Inn & Suites, and Comfort Inn. There may also be 24-hour front desk services, along with daily housekeeping and a self-serve dining option at the hotel, such as a continental breakfast.

Two-star hotels are often part of a larger chain and can be located in various cities. These hotels are made for travelers passing through and will be located directly off major expressway exits. They may even offer reward points as part of loyalty programs for those who travel often.

2 Star Hotel Amenities

  • In-room television and phone
  • Clothing racks or closet
  • Self-serve dining and snacks
  • Daily housekeeping
  • 24-hours reception desk
  • Billed Wi-Fi

2 Star Hotel Benefits

  • Affordable
  • Comfortable lodgings
  • Comes with brand recognition
  • Dining options
  • Loyalty programs
  • Quick detour off highways

1 Star vs 2 Star Hotel

The difference between a 1 star hotel and a 2 star hotel is that 2 star hotels are part of a hotel brand chain so they are better known and typically have more customer reviews. They are usually available in multiple locations so customers know what to expect every time they stay at a hotel under that name and can find the same hotel in various convenient parts of the country or around the globe. On the other hand, one-star hotels generally only have one location and are individually owned.

What Is a 3 Star Hotel?

3 Star Hotel bedroom

A 3-star hotel offers a balance between affordability and amenities. They are generally the mid-tier option of upscale hotel chains, focusing on style along with comfort. Think Hampton Inn, Hyatt Place, and Courtyard by Marriott Lancaster. Three-star hotels may not be super luxurious but a guest can expect to have their basic needs cared for along with bonus accessories to make their stay more enjoyable.

Rooms are often spacious with a couch or comfy chair, a desk, closet, phone, alarm clock, and flat-screen TV that features extended cable packages. These hotels can also offer on-site amenities, such as free Wi-Fi, a gym, pool, and dining facilities for breakfast.

You’ll usually find 3 star hotels located near restaurants and local attractions, including amusement parks, theaters, and stadiums. They are geared towards business travelers, so they are strategically placed near major cities. They also offer 24-hour front desk assistance, conference rooms, and room service to accommodate business needs.

3 Star Hotel Amenities

  • Spacious rooms
  • Shower with a tub
  • Hotel toiletries in room
  • Couch or comfy chair
  • Desk
  • Closet and dresser
  • Phone and alarm clock
  • Flat-screen TV with cable
  • Pool
  • Fitness Center
  • Business services

3 Star Hotel Benefits

  • Quality service for mid-range pricing
  • Stylish and comfortable rooms
  • Easy to get to tourist attractions
  • Exercise options, such as a pool and gym

2 Star vs 3 Star Hotel

The difference between a 2 star hotel and 3 star hotel is the amenities provided. While a 2 star hotel will focus on the basics for a one-night stay, 3 star hotels focus primarily on business travels and multi-night stays. To accommodate these travelers, they offer a variety of on-site amenities, like business centers, a pool, and a fitness center.

What Is a 4 Star Hotel?

4 Star Hotel bedroom

A 4 star hotel is an upscale hotel that provides amenities, activities, and extras to create a full experience for multi-night stays. These facilities are often large and located in touristic areas, such as near beaches or major cities. The lobbies are noticeably elegant, and the buildings are fully staffed with reception desk, valets, concierges, housekeeping, and kitchen employees.

Four-star hotels may also have indoor and outdoor pools, spas, tennis and basketball courts, workout classes led by instructors, movie nights, and live music. Hilton Grand Vacation Resorts, Omni Hotels and Resorts, and Westin by Marriott are well-known examples of 4 star hotels.

Rooms in 4-star hotels are spacious and comfortable, with king-sized soft mattresses and lavish hotel bedding. Along with a desk and premium furnishings, they may also include a safe, bathrobes, and slippers. Most rooms will have large flat-screen TVs with DVD rentals available in the lobby. A 4 star hotel may also be gated and feature multiple buildings on its premises, with golf-cart shuttling available from building to building.

4 Star Hotel Amenities

  • Spacious rooms
  • Large beds with premium bedding
  • Shower and separate whirlpool tub
  • Room safe
  • On-site activities (movie nights, exercise classes, and live music)
  • On-site restaurants and room service
  • Indoor and outdoor pools
  • Fitness center, basketball court, and tennis court
  • Hot tubs
  • Spas
  • Staff Services (concierge, valet parking, and bellhops)

4 Star Hotel Benefits

  • A full upscale experience
  • Staff to provide for needs
  • Location for rest and relaxation
  • Entertainment and food options right on sight making the need to leave the premise minimal

3 Star vs 4 Star Hotel

The difference between a 3 star hotel and 4 star hotel is the availability of activities and level of care from the staff. While 3 star hotels offer some fitness selections like a pool and gym, a 4 star hotel provides options such as multiple pools, spas, and fitness classes. Three-star hotels are about comfort, while four-star hotels are about relaxation. Instead of targeting business travelers, 4 star hotels direct their marketing towards vacationers.

What Is a 5 Star Hotel?

5 Star Hotel bedroom

A 5 star hotel is a hotel that provides a luxurious experience and high-end accommodations. Five-star hotels are known to be some of the most glamorous hospitality locations in the world due to the level of service they provide. Some of the services guests may find at a 5 star hotel include a personal butler, doorman, designated concierge, around-the-clock room service, valet parking, spas with trained masseuses, gyms with personal trainers, live entertainment, and even child care.

Guests can choose from an assortment of heated pools and hot tubs, saunas and steam rooms, dance halls, golf courses, and game rooms for their entertainment. These locations may also feature various on-site gourmet restaurant and bar options with top-rated chefs. Five-star hotels boast their attention to detail, catering the experience to each guest, whether that be with personalized menus or by accommodating special room requests.

Five-star hotels are usually architecturally beautiful and located in state-of-the-art facilities. The hotel building and rooms typically have a theme and lean heavily into a particular architectural style, with extravagant lobbies and rooms crafted by interior designers. Each room is spacious, potentially featuring a separate living room, patio, kitchen, and minibar. Guests may have a personal jacuzzi tub, designer bathrobes, and high-end toiletries in their rooms as well. With a five-star hotel, guests are pampered during their stay, with their needs and desires are taken care of.

5 Star Hotel Amenities

  • Elegant rooms with living rooms, kitchens, and patios
  • In-room jacuzzi tub
  • Designer linens and bathrobes
  • Golf courses
  • Spas with nail and hair salons, massage options, and facials
  • Pools, hot tubs, steam rooms, and saunas
  • Top-of-the-line fitness center and coaches
  • Premium staff service (doorman, butler, personal concierge, valet, child care)
  • On-site gourmet restaurants and bars
  • Various entertainment options

5 Star Hotel Benefits

  • Luxurious and glamorous experience
  • Full-service attention and pampering
  • Desires catered for
  • Highest standard of comfort and relaxation

4 Star vs 5 Star Hotel

The difference between a 4 star hotel and 5 star hotel is the level of pampering and personalized staff attention that guests receive during their stay. While both offer on-site dining and activities, 5 star hotels take their experience above and beyond to make their facility something to brag about. At a 5 star hotel, guests have their needs and desires catered for by dutiful employees that help customize the stay to the customer’s wishes. Five-star hotels are geared toward the rich and famous, while four-star hotels target vacationers.

Back to Top

Before you open your own hotel, it is important to consider which star rating you're aiming for. Think about the location of your hotel building and the customers you are looking to target to determine which amenities are going to be essential for you to provide during their stay. When you choose the right hotel star rating for your business, you can then craft your customers’ experience to meet and exceed their expectations and achieve more positive Expedia and Yelp reviews.

Posted in: Management & Operation|By Janine Jones
The information provided on this website does not, and is not intended to, constitute legal advice. Please refer to our Content Policy for more details.
External Link

You are about to leave the security of WebstaurantStore.com.

We are not responsible for the privacy policy or any content, links or software, or any consequences from your access to or use of the technologies, websites, information and programs made available on this new site.

Do you want to proceed?

Related Resources

  • How Hotels Can Help Prevent Bed Bugs

    Bed bugs are a rising problem that can cause significant issues for businesses in the hospitality industry. These tiny pests can quickly infest a room or an entire facility, leading to customer complaints, negative reviews, and potential financial losses. Preventing bed bug infestations is crucial to maintaining a clean and comfortable environment for your guests. Thankfully, there are effective strategies and products to help you prevent bed bugs from becoming a problem in your establishment. By following these recommendations, you can reduce the risk of bed bug infestations, help protect your guests and staff, and work to maintain a positive reputation for your business. Click the links below to skip to the hotel bed bug prevention information that most interests you: What Are Bed Bugs? How Do You Get Bed Bugs? Staff Education What Bed Bugs Look Like on a Mattress Bed Bug Resistant Bed Supplies Infestation Action Plan Traveler Awareness Program Hotel Bed Bug Prevention FAQ What Are Bed Bugs? Bed bugs are small, nocturnal insects that feed on the blood of humans and animals while they sleep. While they’re only about the size of an apple seed, their bites can cause itching, allergic reactions, and sleep disturbances. Thankfully, they are not known to transmit diseases. However, they cause extreme discomfort and can ruin the reputation of a hospitality business. Bed bugs are excellent hitchhikers and can easily be transported from one location to another. They’re attracted to warmth and carbon dioxide, so they tend to infest areas where people spend a significant amount of time such as hotels, dormitories, and even public transportation. Contrary to popular belief, bed bugs are not a sign of poor hygiene or cleanliness. They can infest even the cleanest of environments. How Do You Get Bed Bugs? Understanding how bed bugs are spread is crucial in preventing infestations in commercial settings. Here are some important facts about how bed bugs are typically acquired: Travel: Bed bugs are excellent hitchhikers and can easily latch onto luggage, clothing, and personal belongings. They often infest hotels, motels, and other types of lodging establishments, which can then spread to homes and businesses. Used Furniture and Clothing: Bed bugs can hide in used furniture, such as mattresses, couches, and chairs. They can also be found in secondhand clothing, especially in items stored in infested areas. Public Spaces: Bed bugs can be found in public areas such as movie theaters, libraries, and public transportation. They can easily crawl onto clothing or bags and be brought back to a commercial establishment. Guests and Visitors: Bed bugs can be brought into commercial spaces by guests or visitors. They may unknowingly carry bed bugs on their clothing, luggage, or personal items. Providing education and awareness about bed bugs to employees and guests can help prevent infestations. Employee Belongings: Bed bugs can also be introduced into a commercial space through employee belongings. It is important for employees to be vigilant and regularly inspect their personal items for any signs of bed bugs. Encouraging employees to store their belongings in designated areas, away from potential infestation sources, can help prevent the spread of bed bugs. Hotel Bed Bug Protocol Preventing bed bug infestations requires a multi-faceted approach that includes regular inspections, proper housekeeping practices, and education. By understanding how bed bugs are acquired, commercial establishments can take proactive measures to prevent infestations and maintain a clean and comfortable environment for their customers and employees. 1. Educate Staff on Bed Bugs When it comes to preventing bed bugs in your establishment, one of the most crucial factors is staff awareness and training. Educated and vigilant staff members play a crucial role in early detection, effective cleaning protocols, regular inspections, proper handling of infested items, and compliance with regulations. Here are some important areas to train your hotel staff in: Early Detection: Bed bugs are notorious for their ability to hide in tiny cracks and crevices, making them difficult to spot. However, trained staff members can identify early signs of infestation, such as blood stains on sheets, dark spots on mattresses, or the presence of live bugs. By catching the problem early on, you can take immediate action to prevent further spread. Cleaning Protocols: Thorough and regular cleaning is essential to eliminating hiding places for bed bugs. Train staff members in proper cleaning techniques, including vacuuming and steam cleaning, to eliminate any potential homes for these pests. Additionally, they should be aware of the importance of washing bedding and linens at high temperatures to kill any bed bug eggs or nymphs. Make sure you explain the differences between sanitizing and disinfecting surfaces. Inspection and Maintenance: Regular inspections of furniture, bedding, and other areas where bed bugs are likely to hide are crucial. Staff members should be trained to look for signs of infestation during these inspections and report any findings to management. Additionally, they should be aware of the importance of promptly addressing any maintenance issues, such as cracks in walls or furniture, that could serve as hiding places for bed bugs. Handling of Infested Items: In the unfortunate event of a bed bug infestation, staff members must know how to handle infested items properly. They should be trained in the appropriate procedures for safely bagging and disposing of infested bedding or furniture. This will help prevent further spread of bed bugs and protect both staff and guests from potential bites. Awareness of Regulations: Depending on your location, there may be specific rules and regulations regarding bed bug prevention in commercial establishments. Staff members should be familiar with these regulations to ensure compliance and avoid any potential legal issues. This may include guidelines on reporting infestations, proper documentation, and required pest control measures. What Do Bed Bugs Look Like on a Mattress? Identifying bed bugs on a mattress can be challenging as they are experts at hiding in small crevices and cracks. However, some signs can help you determine if your mattress is infested: Live Bed Bugs: Adult bed bugs are visible to the naked eye and can be found crawling on the mattress surface. They are about 4-5 mm in length and have a distinct reddish-brown color. Bed bugs are most active during the night, so inspecting your mattress during the early morning hours may increase your chances of spotting them. Shed Skins: As bed bugs grow and mature, they shed their exoskeletons, leaving behind molted skins. These skins are translucent and can be found near hiding spots on the mattress, such as seams, tufts, and folds. Finding multiple shed skins is a strong indication of a bed bug infestation. Fecal Stains: Bed bugs leave behind dark, rust-colored stains on mattresses, sheets, and other surfaces they encounter. These stains are digested blood and are often found in clusters or rows. If you notice small, black dots on your mattress, it could be a sign of bed bug activity. Eggs and Eggshells: Bed bug eggs are tiny and difficult to spot with the naked eye. They are about 1 mm in size and are usually white or translucent. Look for these eggs and their empty shells in the seams, crevices, and other hidden areas of your mattress. Musty Odor: Bed bugs release a musty odor, often described as a sweet with berry essence. If you notice an unusual smell coming from your mattress, it could be an indication of a bed bug infestation. 2. Invest in Bed Bug Resistant Bed Supplies One of the most effective ways to prevent bed bugs is to use bed bug-resistant bed supplies. These specially designed products are made with materials that are difficult for bed bugs to penetrate, making it harder for them to establish a presence in your establishment. Look for bed bug-resistant mattress encasements, box spring encasements, and pillow protectors to create a barrier against these pests. Bed Bug Encasements and Mattress Protectors Bed bug encasements and mattress protectors act as a barrier between the mattress and potential bed bug infestations. Made from durable materials such as polyester or polypropylene, these covers are designed to completely encase the mattress, preventing bed bugs from accessing the fabric and hiding in the seams. Look for encasements that are specifically labeled as bed bug-resistant and have been tested to ensure their effectiveness. Bed Bug Proof Box Spring Covers Similar to mattress encasements, bed bug-proof box spring covers are essential for protecting the foundation of the bed. These covers are constructed with the same bed bug-resistant materials and are designed to fully encase the box spring, leaving no gaps for bed bugs to enter or escape. By combining mattress encasements with box spring covers, you create a comprehensive bed bug barrier. Bed Bug Resistant Bed Frames Bed frames with bed bug-resistant features are another important component in preventing bed bug infestations. These frames are typically constructed with materials that bed bugs cannot easily climb, such as metal or plastic. Additionally, some bed frames have a smooth, seamless design, eliminating potential hiding spots for bed bugs. When selecting a bed frame, look for models that are specifically labeled as bed bug-resistant. Bed Bug Resistant Pillow Encasements In addition to encasements and covers, choosing bed bug-resistant pillow encasements can further enhance your bed bug prevention efforts. Bed bug-resistant pillowcases are made from tightly woven fabrics that prevent bed bugs from penetrating the material. They’re also designed to be easily cleaned and laundered, making it easier to eliminate any potential bed bug hitchhikers. What Material Do Bed Bugs Not Like? By incorporating synthetic fabrics, vinyl and plastic, metal, leather, and hardwood into your hotel bedding and furniture choices, you can create an environment that is less attractive to bed bugs and promote a healthier, bed bug-free space. While these materials don’t eliminate the risk of bed bug infestations, they can help reduce the likelihood of an infestation and make it easier to detect and treat any potential issues. Synthetic Fabrics: Bed bugs are not attracted to synthetic fabrics such as polyester, nylon, and rayon. These materials are less porous and do not provide the same hiding spots and crevices that natural fabrics do. By opting for bedding and furniture made from synthetic fabrics, you can create a less hospitable environment for bed bugs. Vinyl and Plastic: Bed bugs have a difficult time crawling on smooth surfaces, such as vinyl and plastic. These materials are not only easy to clean but also provide fewer hiding places for bed bugs. Consider using vinyl mattress covers, plastic furniture covers, or even vinyl or plastic furniture to discourage bed bug infestations. Metal: Bed bugs have a hard time climbing smooth surfaces, and metal is no exception. Furniture with metal frames, such as beds and chairs, can make it challenging for bed bugs to access hiding spots. Additionally, metal bed frames often have fewer crevices and seams where bed bugs can hide, making them a less attractive option for these pests. Leather: Leather is another material that bed bugs are not particularly fond of. The smooth surface of leather makes it difficult for bed bugs to crawl and hide. Incorporating leather furniture, such as sofas or chairs, into your space can help deter bed bugs from settling in. Hardwood: Bed bugs prefer materials that provide hiding spots and crevices, which is why hardwood is not their preferred choice. Furniture made from hardwood, such as oak or maple, has fewer seams and crevices compared to upholstered furniture, making it less appealing to bed bugs. 3. Have an Action Plan If you suspect the presence of bed bugs in your commercial establishment, it is crucial to have a well-defined action plan in place. By following the steps outlined below, you can effectively address the issue and help prevent the spread of bed bugs to other areas of your property. Notifying Management: As soon as your staff becomes aware of a possible bed bug infestation, they must inform management immediately. This will allow you to take the necessary steps to address the issue promptly and efficiently. Relocating Guests in Affected Rooms: Making every effort to relocate guests in rooms where bed bugs have been observed is crucial. Move them to unaffected rooms or, if necessary, to another accommodation altogether. Documenting Signs of Bed Bugs: Thoroughly document any signs of bed bugs that you come across. This includes noting where and when the bugs were observed, as well as any visible stains or eggs on bedding and furniture. Detailed documentation will be useful when implementing treatment strategies and communicating with pest control professionals. Quarantining Affected Rooms: To prevent the spread of bed bugs, it is essential to quarantine the rooms that may be affected. This includes the rooms where guests were relocated to, as bed bugs can easily hitch a ride on luggage or clothing. By isolating these rooms, you can contain the infestation and prevent it from spreading further. Launder and Inspect Linens: Wash all potentially infested linens, including bedding, towels, and curtains, in hot water and dry them on high heat. Inspect them carefully for any signs of bed bugs before returning them to use. Call in Pest Control Professionals: Contacting a pest control professional is crucial for a thorough assessment of the bed bug issue and the development of an effective treatment strategy. These professionals have the expertise and tools necessary to eradicate bed bugs and prevent future infestations. Follow their recommendations closely to ensure a successful resolution. Implement Preventive Measures: Once the infestation is under control, take steps to prevent future bed bug problems. Encase mattresses and box springs in bed bug-proof covers, repair any cracks or crevices in walls or furniture, and regularly vacuum and clean your establishment. 4. Implement a Traveler Awareness Program Traveler awareness programs can help hospitality businesses prevent bed bug infestations. These programs educate guests about the risks of bed bugs during their travels and provide tips on how to prevent bringing them into their accommodations. By educating your guests about bed bug prevention and providing them with the necessary tools, you can significantly reduce the risk of bed bug incidents. The program will also help boost guests’ confidence in your establishment and can earn positive online reviews. Here's how to implement a traveler awareness program: Develop Educational Materials: Create brochures, pamphlets, or posters that provide information on bed bug prevention. Include details on how to identify bed bugs, what to do if a guest suspects an infestation, and how to prevent bed bugs from spreading. Make sure the materials are easily accessible in common areas such as the lobby, guest rooms, and laundry facilities. Communicate with Guests: Upon check-in, provide guests with information about bed bug prevention and what to do if they suspect an infestation. Include this information in welcome packets or on informational cards placed in guest rooms. Consider adding a section on your website or in email communications that highlights your commitment to bed bug prevention. Establish a Reporting System: Encourage guests to report any suspected bed bug incidents promptly. Provide a dedicated phone number or email address for reporting concerns and ensure that all reports are handled discreetly and professionally. Respond to reports promptly and take appropriate measures to investigate and address the issue. Hotel Bed Bug Prevention FAQ As a hotel owner or manager, it is crucial to prioritize the prevention of bed bugs. These pests can cause significant damage to your reputation and result in costly lawsuits. To help you understand the best practices for preventing bed bugs in your hotel, we have compiled a list of frequently asked questions. Can Bed Bugs Get through Zippers? Unfortunately, bed bugs can easily get in through a zipper thanks to their flat and oval-shaped bodies. Adult bed bugs are approximately the size of an apple seed, while nymphs (young bed bugs) are even smaller. Their bodies are incredibly flexible, allowing them to squeeze through openings as small as the width of a credit card. While they’re designed to close tightly, zippers often have small gaps or spaces between the teeth. These gaps may be barely visible to the naked eye, but they are more than enough for bed bugs to exploit. To prevent bed bugs from infiltrating through zippers, it is essential to take proactive measures. Encasing mattresses and pillows with bed bug-proof covers creates a physical barrier that denies bed bugs access. Can Bed Bugs Bite through Mattress Encasements? Bed bugs can bite through mattress encasements unless the fabric is bite-proof. This means that it should be constructed with a dense weave that is resistant to punctures. Bed bugs have a specialized mouthpart called a proboscis, which they use to pierce the skin and extract blood. Therefore, the fabric of the encasement must be strong enough to withstand these piercing attempts and prevent the bugs from reaching their food source. In addition to its fabric being bite-proof, the mattress encasement must cover the entire mattress or box spring. Bed bugs are notorious for their ability to hide in small cracks and crevices, so leaving any part of the mattress exposed could provide an entry point for these pests. Equally important is the proper installation of the mattress encasement. The encasement must be sealed tightly with no openings, gaps, or tears that bed bugs might escape through. Even the smallest opening can provide an opportunity for these pests to escape the encasement and continue infesting your sleeping area. How Long Do You Leave a Bed Bug Mattress Cover On? To ensure that all bed bugs and their eggs have died, experts recommend leaving the bed bug encasement on for at least one year. This extended period allows for the complete life cycle of the bed bugs to be disrupted and eradicated. Bed bugs go through several stages of development, including egg, nymph, and adult. By leaving the encasement on for a year, you can be confident that any eggs that may have been missed during initial treatment will have hatched and died off. Removing the encasement too soon may result in a re-infestation if any bed bugs or eggs are still present. During the year that you have the bed bug encasement on, it is essential to regularly inspect and monitor for any signs of bed bugs. This includes conducting visual inspections of the mattress and surrounding areas, as well as using bed bug traps or monitors to detect any activity. If you notice any signs of bed bugs, such as live bugs, eggs, or fecal stains, it is recommended to continue using the encasement until you are confident that the infestation has been eliminated. Back to Top Remember, prevention is always better than dealing with a full-blown infestation. By implementing these prevention strategies and training your staff, you can significantly reduce the risk of bed bugs in your hotel and protect your guests' comfort and satisfaction. Knowing that you’re taking extra precautions can attract travelers to your lodging establishment.

  • Airbnb Host Checklist

    Airbnb is an online service that allows people to rent their homes to others. Not only does it serve as an alternative to traditional hotels and motels, but it often lets travelers find quality accommodations for less than the cost of a typical hotel stay. If you’ve never rented your home through Airbnb, you might find it difficult to start your vacation rental business and determine what to offer guests during their stay. Below, we’ve compiled a list of supplies, amenities, and products to help make your vacation rental stand out from the rest. Shop All Vacation Rental Supplies Airbnb Checklist A successful host should go above and beyond to ensure each visitor has everything they need. You don’t have to own a mansion or a million-dollar home to impress your guests during their stay. For this reason, we’ve compiled a list of 10 things every Airbnb host should provide to put their rental property over the top. By adhering to this list, you’ll ensure every guest has a happy, memorable, and comfortable stay. 1. A High-Quality Coffee Maker It’s safe to assume that many of your guests prefer to start their morning with a cup of coffee. An easy way to make their stay stand out is by investing in a high-quality coffee maker or espresso machine. Additionally, stock your kitchen with premium coffee products, as well as instructions on how to use your coffee maker, to help guests start their morning off on the right foot. 2. Premium Bed Linens and Mattresses Catching a good night’s sleep is essential for living a healthy and happy life. Investing in a quality mattress and premium bed linens helps your guests wake up feeling refreshed and ready to tackle the day’s activities. While guests might not spend their days at your property, they’ll always need a place to sleep at the end of the night. Adding a comfortable bed with premium sheets, pillowcases, and blankets is an easy way to improve your property. 3. A Lockbox Whenever you stay somewhere overnight, it’s important to find a safe place to store your valuable items. Provide your guests with a lockbox to store their wallets, jewelry, and other valuables when they aren't around to watch them. Not only does this provide peace of mind, but it’s an added measure of safety to prevent misplacing items. 4. Access to Streaming Services and a Smart TV Vacations can be fun and filled with a long list of things to do, but there may come a time during an extended trip when your guests may have some downtime to unwind. Give them a chance to relax and catch up on their favorite movies and shows by providing a smart TV or access to popular streaming services like Netflix or Amazon Prime. If you don’t own a smart TV, purchase an extension, such as Amazon’s Fire TV Stick or Apple TV, to plug into your existing TV and provide similar services. 5. A Fire Pit If your property has an outdoor area such as a patio, consider purchasing a fire pit. On nights when guests prefer to stay in and relax, a fire pit creates a comfortable outdoor atmosphere. You can take steps to prepare your outdoor area for winter to ensure it's accessible to guests year-round. 6. An Outdoor Grill Give your guests a chance to cook burgers, steaks, and numerous other foods by providing them with an outdoor grill. Whether they have friends in the area interested in a cookout or just want to take advantage of nice weather, access to a grill is a convenient addition. 7. Exercise Equipment It’s difficult to find ways to stay in shape while traveling, so consider providing guests with a variety of workout equipment. This doesn’t mean that you need to create an entire home gym. Stationary bikes, yoga mats, pull-up bars, and other similar products are easy to find and don’t take up an extraordinary amount of space. This allows your guests to exercise without leaving the property cluttered. 8. Travel-Sized Toiletries Whether your guests are just sleeping at your property overnight or planning an extended stay, it’s safe to assume they won’t use a full bottle of shampoo, or an entire tube of toothpaste. Keeping hotel toiletries on hand is a simple way of ensuring each guest has access to the perfect amount of soap, shampoo, toothpaste, and other similar products. Additionally, offering individually portioned toiletries ensures that guests won’t have to share the same bottle with whoever stayed at your property before them. 9. Pet Friendly Allowing guests to bring their pets along for their stay is an easy way to make them feel a bit more at home. To make it easier for your guests to pack, consider purchasing pet supplies such as dog bowls, litter boxes, and pet food. It's important to note that if you decide to make your property pet friendly, you should thoroughly clean it before your next scheduled stay to protect against any potential allergies. 10. High-Quality Kitchen Supplies A well-stocked kitchen with access to quality products is one of the easiest ways to improve your rental property. To leave a positive impression on your guests, consider investing in glassware and dinnerware. Furthermore, while you might not want to leave perishable foods in the fridge for too long, it’s a great idea to keep non-perishable items stocked in the cupboard for quick and convenient use. Airbnb Host Requirements Regardless of the size, location, or price of the property, Airbnb has established a set of minimum requirements that every renter must meet. These requirements exist to ensure every guest has a comfortable and reliable stay, as well as to keep hosts prepared for incoming visitors. These guidelines state that the host should offer every guest: Toilet paper Soap One towel per guest One pillow per guest Linens for each bed Additionally, the company has set in place a variety of guidelines to make sure every Airbnb experience meets its standards. These guidelines ask that every host: Be responsive: Airbnb requires owners to maintain a consistent response rate. To do so, they must respond to reservation and booking requests within 24 hours. Accept reservation requests: To make guests feel welcome, Airbnb prefers that owners accept requests whenever they are available. Avoid cancellations: While there can always be extenuating circumstances, Airbnb takes cancellations seriously. Avoid canceling on guests unless it's absolutely necessary, as their travel plans depend on having a place to stay. Maintain a high overall rating: A high rating indicates to potential guests that they should expect a consistent level of quality throughout their stay. Be sure to read any reviews your guests leave to stay up-to-date on what you're doing well and what can be improved. For those who are new to the vacation rental business, it may seem challenging to determine what makes your rental stand out to potential guests. With the list above, you'll be able to target specific products and amenities that put your rental property over the top and create a memorable stay for any guests you might host.

  • How to Stock a Housekeeping Cart

    Clean guest rooms are vital to the success of any hotel, resort, or vacation rental. With limited time to prepare each room for the next guest, your housekeeping staff needs to be organized and efficient. You can help your cleaning staff to perform the best job possible by beginning with a well-stocked housekeeping cart. Shop All Hotel Housekeeping Carts Benefits of an Organized Housekeeping Cart There is a limited timeframe between guest checkout times and new guest arrivals. If checkout is at 11am and check-in is at 4pm, this gives your housekeeping staff 5 hours to clean and stock your guest rooms. An organized, well-stocked housekeeping cart helps your staff make rapid progress while they clean rooms. Every time a housekeeper has to make the long trek back to the supply closet to retrieve an item, it costs them precious time. For stay-over guests, housekeepers need to perform their list of cleaning tasks and vacate the room as soon as possible. An organized cleaning cart filled with clean towels and amenities hastens turndowns so your staff can provide the highest level of service and improve your hotel star rating. Housekeeping Cart Checklist Provide your staff with a housekeeping cart checklist so they can stock their carts at the beginning of their shift. Place emphasis on stocking the cleaning cart correctly and explain why it makes work easier for your housekeepers. If you take regular inventory counts on your housekeeping supplies, you'll never run out of important items. We've created a helpful checklist to help with your housekeeping cart setup. To download the list, select the PDF below: Download Our Housekeeping Cart Checklist PDF How to Stock a Cleaning Cart The number of toiletries you offer may be different depending on the type of hotel you operate, but the basic items that every hotel needs are the same. Start stocking a cart from the bottom up, beginning with linens and towels, then paper products, and ending with amenities and cleaning supplies. Keeping the cart organized and clean is important because it will be in plain view of your guests as your cleaning staff is working.Check out our infographic below to help you visualize the best way to organize your cart. Linens and Towels Keep your guests comfortable by providing clean linens on a daily basis. Towels and sheets are usually placed on the bottom shelves of the cart. Bed Sheets Pillowcases Bath Towels Hand Towels Bath Mats Washcloths Robes Paper Products Paper products like tissues and toilet paper should be replaced as needed. These items can be placed on the upper shelves of the cart where there is ample room. Toilet Paper Tissue Boxes Paper Towels Cleaning Supplies Your housekeepers use hotel cleaning supplies frequently, so it helps to place them on top of the cart for easy access. A top-shelf organizer keeps spray bottles and cleaners right-side up while the cart is moving. Cleaning Spray / Sanitizer Cleaning Cloths / Sponges Cleaning Gloves Toilet Brush Toilet Bowl Cleaner Window / Mirror Cleaner Dusting Polish Dusting Cloths Trash Can Liners Bath Products Your guests will appreciate the availability of hotel bath products in their bathroom. These small items can be placed in organizers on top of the cart to keep them from rolling around. Shampoo Conditioner Lotion Hand Soap Face Soap Razors Amenities Amenity items like coffee and tea are usually replaced on a daily basis, so keeping them in an easy-to-reach place on top of the cart is convenient. Coffee Cups Coffee and Filters Tea Bags Sugar, Creamer, and Stirrers Ice Bucket Liners Drinking Cups What Makes a Good Cleaning Cart Good housekeeping starts with a functional cleaning cart. There are some important features you should look for when choosing hotel cleaning carts for your business. Bag Holders - Choose a cart with bag holders on each end, one for soiled laundry and one for garbage. Multiple Tiers - The cart should also have multiple tiers with ample room for supplies. Adjustable Shelves - Adjustable shelves can be moved around to account for items of different heights. Vacuum Bracket - It’s much easier to attach a vacuum onto your cart than to carry it separately. Top Shelf Organizers - Top shelf organizers are useful for storing the items that need to be accessed quickly. Casters with Brakes - Brakes will keep the cart in place while the room is being cleaned. Providing your housekeeping team with a checklist will help them to stock their carts successfully for each shift. You can ensure that all of your rooms are cleaned in a timely manner and that your guests are always provided with the appropriate amenities.

    • Shop Now

    Archives

    Webstaurant TVProduct demonstrations, how-to's, & descriptions ArticlesIn-depth information and tips for running a successful restaurant Buying GuidesTools to help you find the perfect product for your business