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Get Paid for Product Reviews at WebstaurantStore

Last updated on Sep 1, 2020
Sabrina Bomberger

One of the best things about shopping online is the availability of customer reviews. Customer reviews allow you to read about the pros and cons of a product before you make the final decision to purchase. This gives you a better idea of what you're actually paying for. At WebstaurantStore, we value feedback from our customers, which is why we will actually pay you to submit honest product reviews. Read on to learn more about this awesome incentive we offer.

Why Submit a Product Review to WebstaurantStore?

We will add a store credit to your account to be used for future WebstaurantStore orders if you are one of the first three customers to add a review with unique text, a photo, or a video for a product your purchased. If you have experience with the product, why not provide your feedback to earn a little extra money towards your next purchase? Check out the chart below to see how you could make up to $16.00 per product!

How Do Product Reviews Work?

To start reviewing products, you have to register for an account. If you already have an account, simply log in. Next, find a product that you’ve purchased or used and click the box in the bottom right of your screen that looks like the image below. Now you can write your review and add a star rating based on your experience with the product.

What Makes a Good Review?

You don’t have to write a novel to tell other customers about a product. Simply tell us what you think, how the product worked for you, or if you would change anything. Here’s a few questions you can ask yourself to help get you started.

  • What features do you like or dislike?
  • How do you use the product in your establishment?
  • How does the product look and feel?

Here's an excellent review from Shela V. about her stainless steel sheet pan:


I love this pan! Nice and heavy (not too heavy), so much easier to clean than my aluminum ones, which look horrible after going through the dishwasher. Nice, even cooking surface. I wish I had more of these!

Not only do reviews help other customers make informed purchasing decisions, they also give you the opportunity to tell us how we're doing and if you liked our service. If you've ordered from WebstaurantStore in the past or if you're planning to place your first order with us, don't forget to leave your feedback and get your store credit!

The information provided on this website does not, and is not intended to, constitute legal advice. Please refer to our Content Policy for more details.
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  • WebstaurantStore Reviews

    When it comes to shopping for your business, it’s important to work with a company you trust. Since 2004, WebstaurantStore has been serving foodservice professionals by providing the best products and shopping experience, offering everything from kitchen equipment to disposables. But don’t take our word for it! We’ve earned thousands of reviews from verified customers both on our website and on reputable third party review sites. Check out WebstaurantStore product reviews from trusted sites. <!-- TrustBox script --> <!-- End TrustBox script --> Google Reviews For thousands of customer reviews of WebstaurantStore, check out our Google Review page. <!-- BEGIN GCR Badge Code --> <g:ratingbadge merchant_id="89681"></g:ratingbadge> <!-- END GCR Badge Code --> Trustpilot Reviews Find out what customers are saying about our products and service in Trustpilot reviews. <!-- TrustBox widget - Mini --> Trustpilot <!-- End TrustBox widget --> Write Product Reviews for WebstaurantStore Along with sites like Google and Trustpilot, we encourage customers to write their own product reviews for the WebstaurantStore website or WebstaurantStore app. Whether you purchase a single spatula or you handle buying for a chain of local restaurants, the community benefits from your review. WebstaurantStore Google Reviews Google is highly trusted as a search engine and offers the opportunity for users to leave reviews for businesses directly from the search results page. It's acceptable for businesses to request Google reviews from their customers, but reviews are completely voluntary and unpaid. WebstaurantStore maintains a high rating on Google reviews and aims to respond to customer reviews and feedback. Check out what customers are saying about WebstaurantStore on Google Reviews! &#9733; &#9733; &#9733; &#9733; I have been very pleased with Webstaurant. I found them when looking for antibacterial wipes at the begining of COVID. I have bought everything from an ice machine to Do Not Disturb signs for the hotel I manage. I do think that the shipping and handling is a little steep on some smaller products, but you see that everywhere. I will continue to check with them for future purchases. I am often surprised at categories they stock! &#9733; &#9733; &#9733; On line Customer Service was good, they did answer as best as possible what they could. Delivery time not so much, as they didn't know when it would arrive until one day before delivery. Not the webstore direct fault, but the usage of the delivery company. &#9733; &#9733; &#9733; The Shipping Cost is a bit over the top!!! &#9733; &#9733; &#9733; &#9733; &#9733; Easy ordering and fast delivery are the perfect combination for customer satisfaction! &#9733; &#9733; &#9733; &#9733; Always convenient. Prices are sometimes a little more than local but the convenience of delivery is worth it. &#9733; &#9733; &#9733; &#9733; &#9733; Great service, quick, cheaper than Amazon or Walmart. Used several times, no problems. &#9733; &#9733; &#9733; Product received as described but arrived two days later than originally planned per the tracking number provided. &#9733; &#9733; &#9733; &#9733; Great products and quick shipping &#9733; &#9733; &#9733; &#9733; &#9733; WebstaurantStore.com is my go-to for all kitchen items that I can't seem to find from regular contracted vendors. All items are easy to find, their search option is fast and accurate, items ship quickly and they reply back if I email them. I will always use this website. &#9733; &#9733; &#9733; &#9733; on time and correct. what more could you want? &#9733; &#9733; &#9733; &#9733; &#9733; I was very impressed with how quick my order was processed after my order was placed and how fast I recieved my order. I will definitely be ordering from this Store again. &#9733; &#9733; &#9733; Great. I went back to order 2 5lb brown satin Ice and was shocked at the shipping. I won’t be ordering until I have a big order. &#9733; &#9733; &#9733; Very easy to order, very fast shipping,And quality items. The only issue I had was my delivery. I guess my box got damaged and one of the items I ordered got bent bad. But that Cairo’s happen through any shipping overall . Very great service. &#9733; &#9733; &#9733; &#9733; &#9733; Great timely delivery, great quality and easy to order. &#9733; &#9733; &#9733; &#9733; &#9733; Customer service was good and fast, the only problem I experienced .. the ramekins I ordered were not packed properly and from two orders I got 4 broken.. But the customer service representative was very understanding and polite , I was promptly reimbursed. Altogether my shopping experience was GOOD. &#9733; &#9733; &#9733; &#9733; Easy. No problems. Site well-organized. Items came well packaged and on time. I’m always happy to shop there. &#9733; &#9733; &#9733; &#9733; &#9733; There is nothing to dislike about these folks and their products....they shop fast and if an issue happens that is beyond their control, the fix is seamless. Highly recommend them for the go to business. &#9733; &#9733; &#9733; &#9733; &#9733; Very good customer service the item came in damaged in all four corners due to shipment.The workmanship of the table good quality and they said no problem we'll replace it for you at no charge good customer service hassle-free purchase I will buy again from this company &#9733; &#9733; &#9733; &#9733; Everything was great online. Easy to order. I have it a 4 star and not a 5 because shipping was delayed. I was hoping to get it in beginning part of the estimated delivery date but it actually can after the estimated delivery date &#9733; &#9733; &#9733; &#9733; &#9733; I really liked it, after the purchase, they informed me of the details and the follow-up. It brought me confidence to buy from them. I have already repurchased and I have no complaints, very good! &#9733; &#9733; &#9733; &#9733; &#9733; Webstaurant has a tremendous variety of quality items, good prices and reasonable shipping costs. I’ve liked everything that I’ve purchased, so far. &#9733; &#9733; &#9733; My shopping experience was like a breathe of fresh air. Once I ordered what I wanted from the WebstaurantStore. They furnished me with information when my items would arrive. Upon arrival of my purchase a bulb was blown. I immediately contacted customer service and Mr Will jumped on my concern with a vengence. In a flash (fast forward 2 days) I had a new light bulb with free replacement. Your pricing and Merchandise are amazing and fair. Thank you WebstaurantStore for a job well done, and voicing my concerns in a flash. &#9733; &#9733; &#9733; &#9733; &#9733; Excellent experience! Delivered in timely fashion &#9733; &#9733; &#9733; &#9733; &#9733; I've been using Webstaurant for going on 20 years and have never had an issue. My recent order was filled and on my doorstep practically overnight and I'm pleased once again. I'll be a customer, albeit a little one (private citizen) for a long time to come. &#9733; &#9733; &#9733; &#9733; I use Webstaurant a lot and I’ve had few if any major problems, and if there’s any problem they take care of it. &#9733; &#9733; &#9733; &#9733; &#9733; We purchased some plastic sheets to cover the wire racks in our home pantry. They arrived quickly and were exactly like the WebstaurantStore site described. They did charge for shipping but our total cost was less than any of the similar products we saw on Amazon despite our being Prime members and qualifying for "free" shipping there. We have already recommended the WebstaurantStore product to family and friends. &#9733; &#9733; &#9733; &#9733; &#9733; Super quick shipping, great prices on quality unique flavors. Only slight negative is variable shipping costs. But worth it ordering again! &#9733; &#9733; &#9733; I was not able to reference a PO number even though I used a company credit card. That would be very helpful! &#9733; &#9733; &#9733; &#9733; &#9733; Great experience! I love ordering from here! Everything came pretty quick and nothing was damaged. &#9733; &#9733; &#9733; &#9733; &#9733; I love that I can order from previous orders. I do not have to look up the product again. The whole process from logging in to submitting the order was less than 2 minutes! Shipping was super fast as well! &#9733; &#9733; &#9733; &#9733; &#9733; One of the greatest online sites, if you want bulk stuff, this is the place.. &#9733; &#9733; &#9733; &#9733; &#9733; Lightning quick delivery. Very pleased with product. Packaged very securely. &#9733; &#9733; &#9733; Easy ordering, but the shipping is way expensive for the time it takes to deliver! &#9733; &#9733; &#9733; &#9733; &#9733; Webstaurant did great. Ordered a Cappuccino dispenser that was supposed to ship in a few days. Webstaurant contacted me to say it was delayed for weeks. Turned out they had another in stock and we just cancelled the order for the delayed machine and ordered the one they did have in stock and received it in days. Great job! &#9733; &#9733; &#9733; &#9733; &#9733; The customer service was great. They answered my questions promptly. The order arrived quickly and the bagels were pretty AND delicious. &#9733; &#9733; &#9733; &#9733; This site is a great resource for anyone in the Restaurant or refrigeration business. Great prices, and has just about any brand you are looking for. &#9733; &#9733; &#9733; &#9733; &#9733; As always, they are spot on in their customer service. Items seem to show up sooner than expected and I will continue using this place as my number ONE place to get what I need. &#9733; &#9733; &#9733; &#9733; &#9733; They always have what I want at the best prices. Delivery is very quick their packaging is good and I’m always pleased with the products that I have ordered thank you I will continue to order from the web restaurant store &#9733; &#9733; &#9733; &#9733; &#9733; They really had the best prices. They do charge shipping and it's appropriate. IE high depending on the weight of the item. I don't order enough to get an account for free shipping but that is available. &#9733; &#9733; &#9733; &#9733; &#9733; I love Webstaurant Store. I have ordered several items, and each has been of quality and arrived fairly quickly. I am still using every item I’ve purchased years later. I appreciate the care they take to wrap the stainless steel so that it doesn’t arrive with scratches. Even though it took me a solid ten minutes to remove the wrap, I love my scratch free tables and the easy to assemble design. I not only would recommend WS, but I will order again in the near future. &#9733; &#9733; &#9733; &#9733; &#9733; The shelving arrived promptly and is good quality and will hold heavy items. It was shipped promptly in 3 boxes which fooled me at first as one box arrived a day before the others. Their tech support assured me that the other parts were coming, which they did. &#9733; &#9733; &#9733; &#9733; &#9733; Quicker delivery than I expected. The web site is clear about return policies, which I appreciate. Good prices. The product (coffee mugs) was described and was well packaged (boxes inside a box with good protection inside each). Easy ordering, shipped really quickly on a Sunday I think, good communication, provided tracking. All in all, a really good shopping experience. &#9733; &#9733; &#9733; &#9733; &#9733; overall Webstaurant is better than Katom in quality and convienence &#9733; &#9733; &#9733; &#9733; &#9733; WebstaurantStore.com is always fast, accurate, and high quality. I can always count on them to delivery what I need, when I need it, even throughout the COVID pandemic. They are my FIRST CHOICE for many of my kitchen and household needs. WELL DONE!!! FIVE STAR SERVICE!! &#9733; &#9733; &#9733; &#9733; &#9733; 8 plus years I have been ordering from Webstaurant and I still give them 5 stars. Grilled Cheese Mania &#9733; &#9733; &#9733; &#9733; &#9733; WebstaurantStore.com has always gone the extra measure to fulfill my orders in a rapid and accurate manner. Only one time have I had to contact their customer service department, and that experience set the bar for what all other businesses should aspire to. Webstaurant.com is an AWESOME company to do business with. &#9733; &#9733; &#9733; &#9733; &#9733; I bought dinnerware, glasses, flatware and other utensils for my house. They have great prices on a massive selection of stuff. Their site was very easy to navigate to find what I like. My order came very fast and was well packed and protected. Though there was one part of my order missing, I was sent 1 glass not 12, customer service got it out very quickly and without any hassle. I definitely recommend and will use them again in the future. &#9733; &#9733; &#9733; &#9733; &#9733; Outstanding assortment and prices - but the best value is their Customer Service - it is unmatched!! Very responsive and cordial during a recent discrepancy with my order. They have earned my continued business. &#9733; &#9733; &#9733; &#9733; &#9733; I have shopped here several time before and never had a problem, however my last order arrived late do to the carrier and could not be consumed. I reached out to the merchant and they quickly apologized and offered me a refunded or store credit. I choose the to take the credit as I know this seller is a very good merchant and one whom I will continue to order from. &#9733; &#9733; &#9733; &#9733; I love the selection and quick delivery. The website is a bit cumbersome (somewhat intuitive) but overall a good website. &#9733; &#9733; &#9733; &#9733; &#9733; I always have a great Webstaurant experience! Shipping is quick and free with Plus and I LOVE it! &#9733; &#9733; &#9733; &#9733; &#9733; We purchase from Webstaurant all the time. They almost always have the best price and most items that you will need ship free with Plus membership which we also recommend. They also handle any issue professionally and promptly and the staff is great. &#9733; &#9733; &#9733; &#9733; &#9733; The web site is easy to use, the selection is excellent and the product descriptions are both detailed AND accurate. The shipping was fast. And - I received a container that was damaged in shipping. It took me longer to take a photo the the damaged item and upload it to my computer than it did to reach a customer agent on chat, and have the new one on its way. Excellent customer service! &#9733; &#9733; &#9733; &#9733; I like how easy it is to order. The Website is very easy to search and select the items I want to order and follows thru to checkout. When shipping the items ordered to keep me posted on the progress of that shipment. Thanks for doing a great job!!! &#9733; &#9733; &#9733; &#9733; &#9733; Excellent selection, service, and delivery. Shopping is very easy. &#9733; &#9733; &#9733; &#9733; Shipping costs are a little high, but prices of items are good. Overall, happy with our experience. &#9733; &#9733; &#9733; &#9733; Pretty painless experience. Shipping was fast and traceable. The oven I bought arrived with very slight damage to the packaging. But appears to be working great so far. &#9733; &#9733; &#9733; &#9733; &#9733; I have been using Webstaurant for more than a year, and I find they carry things no one else does. They are also very prompt in delivering the items. They are polite, knowledgeable, and prompt. I would refer my best friend to them, or my sisters. &#9733; &#9733; &#9733; &#9733; Super friendly and nice people. It made not getting all of my order a better experience. The issue was handled swiftly and with no further issues! &#9733; &#9733; &#9733; &#9733; Very reasonable prices and quick shipping. Good quality on the items I purchased. Shipment packing leaves a bit to be desired. Some of the sheet pans I ordered arrived scratched and with a minor dent or two, due to the unsecured manner in which they were loaded into the shipping box. Overall a positive experience. Will be shopping with them again. &#9733; &#9733; &#9733; &#9733; I was please with the order. One shelf arrived damaged in shipping and there were parts missing. They ordered me a replacement shelf and parts to complete my order. Damage was not their fault but the missing parts did cause some delay. &#9733; &#9733; &#9733; &#9733; I’m very happy with the selection, prices, delivery speed of webstaurantstore. Unfortunately I wasn’t happy with a recent return of a accidental double order where I was charged for a restocking fee on unopened packages returned. I understand the policy but would it would have been nice for that fee to be waved after a my large purchase. Overall, I’m happy with my experience. &#9733; &#9733; &#9733; &#9733; Extremely Fast Delivery to BC Canada. I was so Pleased, nothing arrived broken, packed pretty good. Good quality items very happy. Only 4-stars as 1bottle had leaked a bit. Duty tax cost was reasonable used credit card at door. &#9733; &#9733; &#9733; Just what I expected, though one of the large drawers was broken during shipping and I can not use it. I’m hoping the company will send me a replacement. &#9733; &#9733; &#9733; I ordered two prep tables and both had manufacturing issues. One had a broken weld and the other had the back splash misaligned when welded. Have bought from there before without issue. Learn more about WebstaurantStore and how you can save! Learn how you can get free unlimited shipping on most of our products. Earn rewards for every purchase you make. Start a live chat with one of our trained Customer Solutions Specialists. Get updates on shipping times to your area. Find out how we provide the best in price, service, and industry knowledge. Browse WebstaurantStore's Top Categories to Start Shopping! Ready to shop? Click below to browse some of our most popular categories. Restaurant Equipment Refrigeration Equipment Smallwares Storage and Transport Tabletop Supplies Disposable Supplies Furniture Dinnerware Consumables Janitorial Supplies Industrial Supplies Office Products Choose Your Business Type to Find the Products You Need Business Types Foodservice Institutions Events Customizable Supplies Outlet WebstaurantStore’s reviews are a reflection of our dedication to customer satisfaction. The next time you’re looking for restaurant equipment, consumables, or business supplies, check out our customer reviews on some of these third party sites.

  • The Truth About Free Shipping

    Many online stores use "free shipping" as a buzzword to bring in customers, but does free shipping really save you money? Stores that offer free shipping often incorporate shipping costs by raising their prices, resulting in you spending more money in the long run. Here at WebstaurantStore, we do our best to offer the lowest prices possible per item. One way we do that is to not hide the shipping cost into the prices of our products, so that you can buy more for less. Click here to check out an example of how our low prices helped out a customer even when our competitor offered free shipping. While we do charge shipping on most of our kitchen equipment, you'll find that we still have the lowest prices and best deals on the web! Additionally, WebstaurantStore offers reduced shipping costs when you buy in bulk, allowing you to cut costs even further by buying everything your business needs in one easy purchase. Keep reading for helpful tips on saving money by ordering with WebstaurantStore! Subscribe to WebstaurantPlus for Free Shipping If you're ordering frequently from WebstaurantStore, then our paid WebstaurantPlus subscription service might be a great option to help your business save money. Signing up for a WebstaurantPlus account gives you access to priority order processing and free shipping on over 180,000 products on our site, allowing you to save on shipping and get your orders even faster! Enroll in WebstaurantPlus Other Helpful Tips to Save Money on WebstaurantStore Here are a few tips to help you get the best deals on WebstaurantStore: Buy in bulk. Since our shipping calculator is based on the item's weight, dimensions, and distance shipped (not the item's cost), it's almost always a better deal to buy more at once! Ship to a business address, if possible. We use FedEx to ship most of our orders, and they charge more to ship to a residence than a business, due to insurance and accessibility reasons. You'll probably save a few dollars by shipping to your business address instead of a residential one. (Note: An address would be considered “business” if it is zoned as commercial real estate. In many cases, it should also feature a customer entrance, a posted sign, and business hours.) Review a WebstaurantStore product. With every approved review, you’ll be eligible to receive a $2 credit! You can also submit a photo and caption of a WebstaurantStore product in use to receive a $4 credit if approved! For even more savings, shoot a video of your product or equipment in use. If we feature your video, you’ll earn a $10 credit towards your next order! Check out our Coupon Code page monthly. Here you will find all of our featured coupons and new savings for your business. Sign up to receive our email specials. Never miss our coupon codes again! Our weekly email promotions highlight special pricing on featured items,and it’s quick and easy to sign up. Just enter your email below! Visit our Scratch and Dent Outlet. We offer great deals on new equipment with minor superficial damage that doesn't affect performance. Sign up to receive our email specialsOur weekly email promotions highlight special pricing on featured items! <button class="btn btn-add-email mailer-signup-btn">Sign Up</button> Our Great Low Prices in Action Although a website offers free shipping, that doesn't mean you'll be saving the most money! Take a look at how our website was able to offer this customer a better deal due to our great low prices even though our competitor offered free shipping on the same products. Competitor's Quote Webstaurant's Quote Navigating shipping costs online can be tricky. Understanding WebstaurantStore shipping makes your experience as smooth as possible.

  • All About WebstaurantStore Common Carrier Shipping

    Whether you're shipping heavy equipment or a bulk order of restaurant supplies, WebstaurantStore common carrier shipping ensures that your items arrive safely and on time. Common carrier deliveries are shrink-wrapped and shipped on wooden pallets on large 18-wheeler trucks, which also allows them to handle larger orders that are too big for standard parcel carriers. We'll cover the process of placing an order for a common carrier shipment, what's expected of you (the customer) to successfully receive a common carrier shipment, and some frequently asked questions about the shipping process. Use these links to learn more about our common carrier shipping: Flow of a Common Carrier Shipment Customer Responsibilities Liftgate Service Call Before Delivery Common Carrier FAQ The Flow of a Common Carrier Shipment Here is how a common carrier shipment generally goes, from the order being placed on the site to it being delivered to your establishment: <iframe width="560" height="315" src="https://www.youtube.com/embed/ptM9pGsQPu8?rel=0" frameborder="0" allowfullscreen=""></iframe> 1. Place Your Order with WebstaurantStore While you're shopping, you'll see a shipping calculator on the cart page that will inform you if your orders will be delivered via common carrier shipment. During the checkout process, you will have the option to add liftgate service and request a call before delivery to your order. Additionally, you'll find a comment box on the checkout page where you can add any comments about your order or any shipping requirements you may have. Once the order has been placed, you will get a confirmation email from us with all of the relevant information about your order and shipping. 2. Bill of Lading Is Created A bill of lading is a legal document that is created in the warehouse and then provided to the carrier. The BOL specifies the terms of delivery that you set during the checkout process, such as any special instructions or liftgate services. The bill of lading also contains information about the freight and pallet stacking. Here is additional information the carrier can find on a bill of lading: The number of pallets in the order The total weight A description of the contents Your order number Any special instructions for drop off, such as call before delivery or liftgate service 3. Carrier Picks up Order After the order is picked and shrink-wrapped, the carrier will come to one of our warehouses to pick up your order and load it onto their truck. At that time, they will sign the bill of lading to signify that they received the shipment. 4. A Proof of Delivery Is Created The proof of delivery (POD) is a delivery receipt that you must sign upon delivery of the shipment. The carrier will provide you with this POD upon delivery of the shipment for you to sign. 5. Your Shipment Is Delivered The carrier will arrive with your order. At that time, you can use a forklift or loading dock to unload your order. The driver of the truck is not expected to help unload unless a liftgate service was selected during the checkout process of your order. If you did purchase the liftgate service, the driver will get the order down off the truck but is not required to help move the shipment inside. Once you have taken your order off the truck, thoroughly inspect the package for any potential signs of damage or missing pieces. You will be allotted 15 minutes to do so. After confirming that all of the items are accounted for and everything is in the correct condition, sign the proof of delivery and return it to the driver. Customer Responsibilities for Receiving a Common Carrier Shipment While much of the process of common carrier shipping happens in the warehouse and with the carrier, the following points are what you will be responsible for as a customer to successfully receive a common carrier shipment: 1. Be Present at the Allotted Time to Accept Your Shipment The carrier will arrive during standard business hours, which is between 8 am and 5 pm. If you choose a call before delivery, the driver will contact you approximately 1 business day prior to arrange a 4-hour time window for the delivery. It's important to note that selecting a call before delivery will typically add an additional business day to the shipping time for the carrier company to contact you for confirmation. Customers who aren't present during delivery may be subject to a redelivery fee owed to the carrier. Additional fees may also apply if you need a specific time window shorter than 4 hours. 2. Unload the Truck to Receive Your Order Once the carrier arrives at your business, it's your responsibility to unload the truck with a forklift or a loading dock. If you added liftgate service to your order, the driver will help you get the order down, but it's your responsibility to bring your order inside. If your order consists of small parcels and can be broken down quickly and efficiently, you may be permitted to get into the truck to remove it. 3. Inspect Your Order and Sign the Proof of Delivery Typically, most carriers will give you a 15-minute window to unload your order, inspect it for any damage, and ensure that all of the pieces are accounted for. It's important to note that if you take longer than 15 minutes to perform this task, you could potentially be billed a detention fee from the carrier. During your inspection, if you notice anything that is missing, make sure to note it on the proof of delivery. If you're missing items but do not list them on the POD, we cannot guarantee compensation. If you notice that the packaging has been damaged, you can open it to inspect the contents and check if they have been damaged as well. If your items have been damaged, be sure to note it on the proof of delivery and take pictures of the damaged items and the packaging. Please contact our Customer Solutions team within 24 hours of receiving the order if your order is damaged or missing items. What Is a Liftgate? A liftgate is a motorized platform on the back of the truck that will lower your freight from the truck down onto the ground. This is an optional service that we offer that makes it easier to receive your common carrier shipments. This service is ideal for customers who don't have a forklift or loading dock they can use to unload the truck, as well as for orders going to residential addresses. Here are some important things you need to know about liftgate service: Adding liftgate service to your delivery costs $55.00 if you add it during checkout. Liftgate is automatically added to all common carrier deliveries to residential addresses. The driver may help you get your freight down using the liftgate, but they will not assist in getting the order inside. Call Before Delivery Call before delivery is an additional service that you can add to your common carrier shipment to make delivery more convenient. This requires that the carrier calls you one business day before delivery to arrange a delivery time frame, which is typically a 4-hour window. The convenience of a call before delivery allows you to set up a time that works for you and lets you know when to expect your shipment. Here are some other things you should know about call before delivery: It is free to add a call before delivery to your order. This service is optional for commercial customers, but it is required for common carrier shipments going to residential addresses. Call before delivery may add an additional business day to your shipping time. If the carrier misses the appointment, a new appointment will be made with no additional charge. If you miss the appointment, there is a $65.00 re-delivery fee. WebstaurantStore Common Carrier FAQs If you have additional questions about receiving a common carrier shipment, check out the answers to common questions below: Why Is My Order Common Carrier Instead of Parcel Shipping? There are several reasons that your order ships via common carrier rather than parcel shipping. Here are a few common reasons: Your order exceeds weight capacity or size requirements. The order includes potentially hazardous materials, such as some types of cleaning chemicals or chafer fuel. The warehouse shipping supervisor deems common carrier the safest method for delivery. How Much Is the Re-Delivery Fee? If you miss the shipping appointment, you will be charged $65.00. What Is a Detention Fee? If you take longer than 15 minutes to inspect your common carrier shipment, you could be charged a detention fee from the carrier. When Will I Get the Call before Delivery? The carrier will call you approximately one business day before your delivery. How Do I Receive a Shipment at a Residential Address? If you're having a common carrier shipment delivered to a home business, liftgate and call before delivery services are required. My Order Shows Delivered, but I Haven’t Received It Yet In this case, your order may have been delivered to an interline carrier. Interline carriers are often used in large cities or rural areas to complete deliveries. To check if your order is with an interline carrier, please contact our Customer Solutions team to check the proof of delivery. WebstaurantStore's common carrier shipping is a convenient and reliable option for businesses in need of shipping large and heavy items. Now that you are familiar with the process, you are ready to outfit your restaurant with all of your kitchen equipment needs.