Should Your Restaurant Get Rid of Tipping?
You may have heard about some restaurants that have chosen to do away with tipping in favor of offering their employees a higher hourly wage. There’s support for both sides of this argument, including concerns about inconsistent earnings and support for tipping's motivational influence on servers. Let’s explore this topic and discuss the effects tipping can have on your restaurant business.
Why Tipping Should be Banned
If you're considering getting rid of tipping at your restaurant, here are a few arguments to support that choice.
Vague Tipping Etiquette
It’s not always clear when tipping is or isn’t expected. There is often confusion around take-out orders, fast casual restaurants, and buffets, just to name a few. And it can be especially confusing for customers when the expectations vary on almost a case by case basis.
It can be hard to tell where the money from the tip jar is going because different establishments will handle it in different ways. For example, coffee shop employees may split up the tip jar as they finish up their shift, but some establishments will collect all the tips for the whole year in order to pay for a holiday party for the staff.
Most foodservice staff work hard for a low hourly wage and they rely on tips, so it’s important for customers to understand how their money is being used and in what circumstances they’re expected to leave a tip.
Many people don’t realize that servers at restaurants are only guaranteed an hourly wage of about $2.13. The rest of their income comes from tips. Sometimes, a server’s tips will suffer due to circumstances beyond their control. A rowdy customer, a shortage of a menu item… there’s any number of things that can go wrong. Customers aren’t always sympathetic towards these mishaps, and that’s unfair to the front-of-house staff.
Tensions Between Front- and Back-of-House
During a busy shift, front-of-house employees have the potential to earn more money than those in the back-of-house. This is because servers’ wages are largely determined by the amount of tables they wait, while back-of-house employees typically have a fixed hourly wage. This leaves your back-of-house staff at a disadvantage because even though they are under just as much pressure with the increased volume of customers, they don’t see any reward for working extra hard.
Employees Feel Underappreciated
Even though serving staff and bartenders can make a living on tips, the low hourly wage may make them feel underappreciated. Offering staff a consistent pay rate can reduce your employee turnover. Your employees will enjoy the security of knowing what to expect from their wages each month, even during slow times of the year, which can reduce stress in their personal lives. It also shows your staff that you appreciate them.
Why Tipping Should Not Be Banned
If you want to continue the tipping practice in your establishment, here are a few points that support that choice.
Tipping can help interactions between customers and servers or bartenders feel more personal. Leaving a generous tip is a nice way for customers to show their appreciation for the service provided to them. To discourage tipping may cause confusion for guests and it removes the emotional connection that servers and diners have become accustomed to as part of the restaurant-going experience.
Incentive for Good-Quality Service and Upselling
It can also be argued that the tipping system acts as an incentive for servers to provide guests with the best possible experience. It’s a similar idea to sales commissions since tipping is a percentage of the total cost of the meal—servers stand to earn better tips if they upsell.
Higher Menu Prices
The money that goes towards an hourly wage has to come from somewhere. In most cases, this will mean raising the price of items on your menu. The cost for customers typically winds up being the same as it would be if a customer were leaving a tip, but customers who are accustomed to leaving tips might be scared of the high menu prices.
While you may be accustomed to tipping in restaurants, it may not be the best system for servers because it prevents them from earning a fixed, reliable wage. On the flip side, tipping is a great way for customers to show appreciation for the service provided and acts as an incentive for servers to go above and beyond. Clearly, there’s no real right or wrong answer to the question of whether or not tipping should be banned. You just have to consider both sides and choose what’s right for your unique business and the needs of your staff.