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PoliciesPayment MethodsCheck PaymentsWe do accept check payments for orders totaling over $1000 (excluding shipping). Please note that once we receive the check there will be a 10 business day waiting period prior to processing your order. To expedite the waiting period, you may send a certified check for payment. We can begin processing your order as soon as a certified check is received. If you would like to pay by check, please email help@webstaurantstore.com and one of our customer service representatives will assist you. [ To Top ] Credit Card (Preferred Method)We do ask that all of our orders be placed online with credit card payment. You have the option to check out using our secure server or Google Checkout. [ To Top ] Purchase OrdersUnfortunately, we cannot accept purchase orders. Please opt for one of the other mentioned payment methods. [ To Top ] Wire TransfersWe do accept payments by wire transfer for orders totaling over $1000 (excluding shipping). For more information, please email us at help@webstaurantstore.com and one of our customer service representatives will assist you. [ To Top ] Privacy PolicyCookiesIn order to uniquely identify each customer, The WEBstaurant Store uses cookies. A cookie is a file that is placed on your hard drive by the web browser. Cookies do not divulge any personal information about you, they are solely used as an identifier. In the case of The WEBstaurant Store site, cookies allow us to keep track of things like what is in your shopping cart and who is logged in. In order to shop on our site, you must have cookies enabled!
[ To Top ] Information Collection & UseThe WEBstaurant Store is the sole owner of the information that is collected from customers on this site. We do not share any information about you with third parties in any way.
[ To Top ] Off-Site LinksAt The WEBstaurant Store, we provide a large amount of food service related information. In order to view some of this information, you may be directed to a different web site. We are not responsible for the privacy practices or content of other websites. Be mindful if you are traveling off of The WEBstaurant Store onto another website. If you have any concern about the other site's privacy policy, we urge you to read it's privacy practices. [ To Top ] RegistrationAt The WEBstaurant Store, we allow our customers to
register with us during the checkout process. Registration is not mandatory, but
it is strongly suggested. By registering, you are able to access special
sections of the site, such as the
My Account section,
where you can track current orders and view old ones. You can also update and change your billing and shipping information. The Reorder section allows you to see what you've ordered in the past and reorder the same items quickly and easily!
[ To Top ] SecurityAt The WEBstaurant Store, we are committed to making your online shopping experience with us as successful and safe as possible. We employ the best security available on the net for transmitting your personal information: SSL. SSL safeguards your information and guarantees your privacy while ordering through our site. You can see SSL is being employed by the lock icon at the bottom of your screen and the 'https' in the address bar as opposed to the 'http' that is normally there. You can also view our security certificates from GeoTrust and SecurityMetrics by clicking their links on the lower left side of our website. [ To Top ] Sharing InformationAt The WEBstaurant Store, we use outside companies to ship orders and to process credit card transactions. We only provide these companies with the appropriate and necessary information. They do not store, share, or retain this information in any way. [ To Top ] Tell a FriendWhen you elect to refer The WEBstaurant Store site to a friend, we ask for your friend's e-mail address. After the referring e-mail is sent, we do not store the friend's e-mail address. It is solely used for the one time referral e-mail. [ To Top ] Updating User InformationThere may come a time that you as a registered customer will need to correct or update your user information. This can be done via the My Account section of the site. [ To Top ] ProductsImage PolicyWe strive to provide the most accurate images of our products as possible. However, some product images may be difficult or impossible to obtain. In that case, we will use the closest representative image we can find for the product. These representative, illustrative images may show optional accessories or features, or may be an image of a similar product.
[ To Top ] Returns PolicyReturns for Commercial Shipping AddressesSpecial Order items, equipment, or items shipped directly from the manufacturer may be returned if unused, based on that manufacturer's return policy. Since manufacturer's return policies and restocking fees vary, please contact us as soon as possible if you wish to return an item so we can help you and answer any questions you may have.
[ To Top ] Returns for Residential Shipping AddressesEquipment and Special Order items cannot be returned. Regularly stocked, non-equipment items may be returned if unused, within 30 days from receipt of your order. A 30% restocking fee will apply to such returns. If you wish to return any part of your order, you must contact us first for a return authorization before sending your order back to us. The return shipping fee is your responsibility.
[ To Top ] Shipping PolicyCanadian ShipmentsOrders shipped via FedEx will incur additional duties, taxes, and other fees. These charges will be billed to you directly from FedEx. The charge shown on our site’s shipping calculator does not show these fees.
[ To Top ] Damaged Orders - Common Carrier
If part or all of your shipment is damaged and you did not note this in any way on the bill of lading, we CANNOT guarantee any compensation for damages. [ To Top ] Damaged/Missing items - FedExGreat care is taken when packing your order, but on rare occasions damage may occur or an item may have been missed. If any part of your order is missing or damaged, you must contact us within 5 business days of receiving your order. [ To Top ] Delivery AppointmentsMost Common Carriers require a delivery appointment for residential deliveries. If the carrier attempts delivery after the appointment is made and no one is available to receive the delivery, an additional delivery fee will be charged. [ To Top ] Delivery TimeAll delivery times are estimates. Orders are usually processed and ready to ship within 1-2 business days (business days are Monday through Friday, 8:00 a.m. to 4:30 p.m., EST). Most products ship out of our Pennsylvania warehouse. However, some items will be shipped directly from the manufacturer. Common carrier deliveries range from 1 to 10 days for delivery, depending on your proximity to the shipping origin. FedEx ground shipping can take anywhere from one to seven days.
Click to view the FedEx ground delivery estimated days-in-transit map. [ To Top ] DestinationsCurrently, we will ship to anywhere in the contiguous United States as well as Alaska, Hawaii, and Canada. We are unable to ship to PO or APO/FPO boxes. If a shipping carrier deems your address inaccessible for delivery, they will make final delivery at the closest shipping terminal or return the shipment to us. If you are concerned about delivery to your address, please contact us before placing your order. [ To Top ] Equipment Installation ChecklistPlease click this link for an equipment installation checklist that you should evaluate and utilize when ordering equipment. Equipment Installation Checklist [ To Top ] Errors in ShipmentGreat care is taken when packing your order, but on rare occasions errors may occur. If there are any errors in your shipment, you must contact us within 5 business days. [ To Top ] Methods & ChargesThe WEBstaurant Store ships the majority of its products via FedEx, however, for certain large and heavy items, a common carrier freight service is used. Common carrier items are noted in your shopping cart with an asterisk.
Click to view explaination of
Commercial vs. Residential Shipments [ To Top ] Special Order ItemsSome items on our website are not normally stocked in our warehouses. These items are marked "Special Order" underneath the price on the item's page. You should also receive a pop-up reminder of this Special Order status when placing a Special Order item into your shopping cart.
[ To Top ] Split ShipmentsWe will make every attempt to ship your order within one shipment. If multiple shipments of your order are required, the full amount of the shipping costs will be charged in the first shipment. If you want part of your order sent 2nd Day Air and the other part sent using standard Ground, please place two separate orders. [ To Top ] |
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