Orders

Availability

Occasionally, we will temporarily run out of stock of an item due to high demand. If this is ever the case for an item you ordered, we will send you an out-of-stock e-mail within 24 business hours. If you have a time-constraint on your order, please respond to the e-mail and our Order Support team will work on a solution for you! You can also feel free to contact a Customer Solutions Specialist to check stock on the items you’re purchasing before your order is placed to ensure availability.

Canceling/Modifying an Order

Please contact us immediately if you would like to cancel an order! If an order is already processing in our warehouse and being packed to ship, we cannot guarantee that the order can be canceled. In order to maintain accuracy and efficiency in our order process, we are unable to alter any orders after they have been placed. If you would like to add to or modify your order in any way, please contact a Customer Solutions Specialist to cancel the order so you can reorder exactly what you need!

Our warehouse works on the weekends to package orders up so they are ready for shipment on Monday morning. Although we do not ship on the weekends, if an order is packaged to ship over a weekend and billed out, the order is not able to be canceled.

If we cannot cancel an order because it has already shipped from our warehouse, please see our Returns Policy.

Changing Your Shipping Address

Please contact us immediately if you would like to ship your order to a different address than you indicated at checkout. Once an order ships, there are fees associated with changing the shipping address that would need to be collected before the change can take effect. The cost of changing the shipping address will depend on the shipping method and number of shipments. If an order has already left our warehouse before the shipping address change is made, we cannot guarantee that it will arrive at the new location. If a carrier tries to deliver a shipment several times and is unsuccessful, your order will be returned to us and treated as a standard return.

Online Security

Please note to ensure our customers’ safety online, all orders go through security checks before we start processing them. Keep this in mind while ordering, as there may be a slight delay between when you place the order and when we start processing it. For a small percentage of orders, we may request additional information via email to help ensure the order’s validity.

Orders - Communication

In order to provide our customers with the most up to date information regarding products and orders, our primary form of communication is via email. All order updates will be sent to the email address used when the order was placed. For this reason, please be sure to use a valid email address when placing your order. If you have questions that need to be directed to our Customer Solutions team, you are welcome to contact us via email, chat or phone.

Payment Methods

Accepted Credit Cards (Preferred Method)

We ask that all orders be placed online via credit card payment. From the shopping cart, you have the option to check out using our secure server, Amazon, or PayPal. We accept all major credit cards including MasterCard, Visa, American Express and Discover.

Prepaid Credit Cards

Most prepaid credit cards are accepted. Please note that credit card companies have differing policies for how long authorizations are held. Please contact your credit card company with any questions.

Amazon and PayPal Payments

As an added level of security for our customers, we accept Amazon and PayPal payments. A major credit card is still required to complete the transaction as we do not accept gift cards, store cards, or account credits from either of these services. To pay for your order using one of these services, login to your Amazon or PayPal account during checkout and then select the major credit card registered with your account.

Charges and Authorizations

Charges are only billed to your credit card once your items ship from our warehouse. You will be charged for the total order at the time of the first shipment, even if your items will be shipped at several different times. When you place an order on our site, an authorization is placed on your funds in the amount of your order. An authorization is a communication from your bank to our payment system letting us know your card is valid and the required funds are available. On your bank statement these authorizations may show as “pending,” but please keep in mind they are not charges. They are only authorization requests and will only result in a charge when your items ship.

Please note that credit and debit card providers differ in how long authorizations are held. If the original authorization expires before the funds are captured, your card will automatically re-authorize upon shipment. Depending on your provider, re-authorizations and/or pending transactions will result in a hold on the funds in your account. Although these funds have not been captured, this hold can result in overdrafts. WebstaurantStore is not responsible for any fees occurring from this type of situation.

Check Payments

We accept check payments for orders totaling over $500. Please note: once we receive the check there will be a five business day waiting period prior to processing your order as your check clears. To expedite the waiting period, you may send a certified check for payment. We can begin processing your order as soon as a certified check is received. If you are interested in paying by check, all you need to do is continue through the checkout process and click on "Alternate Payment" located in the "Credit Card Information" box on the Review Order page during checkout. This will give you our account information to transfer the funds for the order and also get the order placed. You can also contact us after the order is placed if you'd like to mail a payment or complete a wire transfer. Please note the order will be on hold until funds are received.

Currency

All of our pricing is listed in US dollars ($). When ordering outside of the United States, the funds are converted to the local currency of the ordering country on your credit card statement. Since we only charge items as they are shipped, the rate of exchange is locked in at the time your order is shipped, and not when the order is placed. Additionally, credit card companies may charge a currency conversion fee. Please contact your bank for further details.

Leasing

For your convenience, we now offer leasing on qualifying orders. TimePayment, a third party equipment leasing company, handles leasing if you meet all three of the following requirements:

  • Your order totals at least $500.00
  • Your order is to be shipped within the United States
  • Equipment items make up at least 70% of the dollar value of your order

During checkout, you can choose which equipment from your order you would like to lease. After filling out your billing and shipping information through us, you will be prompted to complete a lease application for TimePayment. Once this is submitted, you will be notified of your approval within a few hours. Smaller orders may be approved in a matter of minutes.

Frequently Asked Questions

Once TimePayment approves your lease, a TimePayment representative will contact you to discuss the terms and payment options of your lease. After agreeing on the terms, TimePayment will generally collect about one month’s payment plus sales tax from you as a down payment. Once we receive the funds from TimePayment, we can process your order. Generally, it takes a few business days for us to receive the payment from TimePayment.

Yes! Use this application link to do so. Please note that once you are approved, we ask that you place the order through the lease payment method on our website. We will then be able to send the invoice to TimePayment for you, so they can begin creating your leasing documents.

Rates will vary from customer to customer. A few factors that will affect your lease are:

  • Personal credit history - Being considered a subprime borrower will negatively affect your lease rate. On the other hand, having a good credit score can mean you receive a more competitive lease rate.
  • Payment history - TimePayment will review your previous payment history. If you have a track record of paying on time, then you may be rewarded with a better rate.
  • Age of your business
Lease terms generally run from 24-60 months.

We recommend having the following documents ready to fill out your application:

  • Lessee's social security number
  • The address where your order will be shipped
  • Your billing address

The answer depends on your credit. If you have top credit, you may be offered a $1 buy-out option. This means that at the end of the lease, you can pay one dollar to purchase the equipment! If your credit is lower, you may be offered a fair market buy-out option. This option means you can either return the equipment or pay 10% of the aggregate lease payments to TimePayment to own the equipment.

Call TimePayment at 800-872-1532.

Call 717-392-7472 to speak to a WebstaurantStore representative.

Purchase Orders

Unfortunately, we are unable to accept Purchase Orders. All orders must be placed online and paid for in full at the time of purchase. Our preferred method of payment is via credit card through our secure server. If your order is over $500 you may also pay by check or wire transfer.

Wire Transfers

We accept payments by wire transfer for orders totaling over $500. For more information, please email us at help@webstaurantstore.com and one of our Customer Solutions Specialists will be happy to assist you!

Privacy Policy

Cookies

In order to uniquely identify each customer, The WebstaurantStore uses cookies. A cookie is a file that is placed on your hard drive by the web browser. Cookies do not divulge any personal information about you; they are solely used as an identifier. In the case of The WebstaurantStore site, cookies allow us to keep track of things like what is in your shopping cart and when you are logged in. In order to shop on our site, you must have cookies enabled!

To find out how to enable your cookies, click on the link below that corresponds with your browser type and follow the instructions!

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Information Collection & Use

WebstaurantStore is the sole owner of the information that is collected from customers on this site. We do not share any information about you with third parties in any way. Customer information is used by WebstaurantStore to:

  • Process orders
  • Provide a personalized shopping experience for registered customers
  • Send e-mail newsletters full of specials and helpful information to those who opt to receive them
  • Monitor traffic patterns to improve our site's functionality and user-friendliness

We collect customer information with one goal in mind, serving you to the best of our ability!

Off-Site Links

At The WebstaurantStore, we work hard not only to provide customers with great products and service, but also tons of helpful food service industry information. In order to view some of this information, you may be directed to a different web site. We are not responsible for the privacy practices or content of other websites. Be mindful when you are traveling off of WebstaurantStore and onto another website. If you have any concern about the other site's privacy policy, we urge you to read its privacy practices.

Registration

At WebstaurantStore, we strongly encourage you to register with us during the checkout process. Registration is not mandatory to complete checkout, but by registering you receive the following benefits:

  • Access special sections of the site, such as the My Account section, where you can track current orders, view old orders, and update your billing and shipping information.
  • Reorder quickly by browsing through the items you’ve purchased in the past with our Rapid Reorder feature.
  • Submit product reviews under the “Review items I've purchased” section of your account to earn up to $16.00 per item in store credit. Your feedback (text, video, or photo) about the products you purchase is so important to us that we'll pay you for it! Paid reviews do not reflect the views of WebstaurantStore or its affiliates, but they do reflect your views, and that's what matters most.
  • When contacting Customer Solutions regarding your order, we can quickly and easily see all past orders for registered users.

All of the information we receive from you in the registration process is transmitted over a secure server and kept in a secure location. You can only access your information after logging in with the unique e-mail and password combination you created during registration.

Security

At WebstaurantStore, we make ensuring your security while shopping on our site a top priority! To do this we employ the best security available on the net for transmitting your personal information: SSL. SSL safeguards your information and guarantees your privacy while ordering through our site. You can see SSL is being employed by the lock icon at the bottom of your screen and the 'https' in the address bar, as opposed to the 'http' that is normally there.

Sharing Information

At WebstaurantStore, we use outside companies to ship orders and to process credit card transactions. We only provide these companies with the appropriate and necessary information. They do not store, share, or retain this information in any way.

Tell a Friend

When you elect to refer WebstaurantStore to a friend, we ask for your friend's e-mail address to send the referral. Your friend can rest assured, after the referral e-mail is sent we do not store your friend's e-mail address. It is solely used to send the one time e-mail.

Updating User Information

Registered customers can update their user information at any time by logging in and accessing the My Account section of our site.

Product Policies

Equipment Parts

Compatible Models are listed as applicable and kept as accurate and up-to-date as possible. If you have any questions or concerns, feel free to contact a Customer Solutions Specialist before placing your order.

Equivalent Items Equivalent items and any associated illustrations or descriptions are presented for your reference. These are items which, based on available manufacturer information, are suitable replacements for the stated original item. These equivalent items are not necessarily authorized, sponsored, or endorsed by the manufacturer of the stated item, or by the manufacturers of equipment compatible with the stated item; any OEM names mentioned are registered trademarks.

Generic / Unbranded Items

On our site, some of our lowest priced items are listed as generic. In other words, we do not have a specific vendor name associated with the product. The product is sourced from a variety of vendors according to price and availability so we may both quickly and fairly accommodate your needs. We do our best in updating our site with any changes in the products and there may be instances where there is a slight variance in the look and feel of the product due to a change in vendors. However, the intended application of the product will remain the same. If you find that this is not the case, please contact our Customer Solutions team immediately and we will look into the issue for you!

Image Policy

We strive to provide the most accurate images of our products as possible. However, despite our best efforts, some product images prove difficult or impossible to obtain. In these cases, we will use the closest representative image we can find for the product. These representative, illustrative images may show optional accessories or features, or may be an image of a similar product.

Therefore, we recommend that you carefully read the product description and other related product literature such as Specification Sheets, MSDS Sheets, etc., before placing your order. If you have any questions or concerns about a product even after reading the description and product literature, please contact us.

Image Color Policy
Our Images Department makes every effort to portray the color of an item as accurately as possible on our site. However, depending on your monitor settings, the color of an item may appear different than in person. Unfortunately we cannot guarantee the accuracy of the color displayed on your monitor.

Sales and Coupon Code Policy

Because we are a bulk distributor for food service supplies, we make sure to advertise our lowest prices on our website, including discounts we receive from our vendors that are passed onto our customers. On occasion we will provide sales and coupon codes to receive further discounts. To ensure the discount is received for sales, items should be purchased as soon as possible. Coupon codes for items on our site will have an expiration date associated with them. Coupons and discounts will only be honored on orders that are placed while the coupon/discount is valid.

Pricing that is advertised on sources outside of our website may reflect incorrect prices compared to what we currently offer. The prices on our website are regularly updated to ensure accurate, real-time pricing; however, search engines and coupon code websites may not always provide the most up-to-date prices. Please visit our website to view the current pricing of our items. Prices and coupon codes that are not valid will not be honored at checkout.

Warranty Policy

If a warranty is available for an item, the details of the warranty can be found as a downloadable PDF labeled 'Warranty' on the item’s page. All warranties are handled based on the manufacturer’s warranty policy. If problems arise with an item that is covered under warranty, the warranty process will be handled directly through the manufacturer or vendor of the item. Should a customer need help contacting a manufacturer or vendor about a warranty issue, our Customer Solutions team will be happy to assist. For items being used internationally, please confirm if the warranty is valid in your area.

You May Also Need Items

"You May Also Need" items are products that are guaranteed to work with the item you are viewing, such as lids that will fit a cup or casters that will fit a piece of equipment. If an item is not listed in the "You May Also Need" section on a particular product page, then we do not guarantee that it will work with the product you are viewing and do not recommend that you purchase them for use together. If you have any questions or concerns, feel free to contact a Customer Solutions Specialist before placing your order.

Returns Policy

Returns for Commercial Shipping Addresses

All regularly stocked items, with the exception of consumable products, may be returned to us if the item is unused and in all the original manufacturer’s packaging. In order for returns to be accepted, your items must be returned within 30 days from receipt of your order. Please contact a Customer Solutions Specialist before returning an item so a return authorization can be created. We will send you an e-mail with instructions on how to complete the return. If you would prefer to create a standard return within your account, you can do so by clicking on "My Orders" and beside each order is a "Return Items" button. Upon receipt and inspection of returned product(s), your credit card will be credited for the amount paid for the item(s) minus the 20% restocking fee.

To return Special Order items and items shipped direct from the manufacturer, please contact a Customer Solutions Specialist to request a return with the manufacturer. Items must be unused and in the original packaging that was received. Since manufacturer return policies and restocking fees vary, please contact us as soon as possible so a return request can be submitted. Although we attempt to receive a return authorization for all items, please note that some items on our website are made-to-order and are not able to be returned.

The return shipping fee for a standard return is the responsibility of the customer submitting the request. For international returns, you will be responsible for the brokerage fees, duties, and taxes that may be applied. These fees may be applied after the return has been completed.

Why do we charge restocking fees? Because we want to continue to keep prices as low as possible for you! When an item is returned, there are additional costs associated with processing the return. Companies that do not charge restocking fees pass the costs of their Returns Department onto their customers through higher priced items. Instead of raising our prices and charging every customer for frivolous returns costs, we only charge a restocking fee for items that are a standard return.

Returns for Consumable Products

In order to maintain good use-by dates in our inventory, we are unable to accept returned consumable products. As is with all the items we carry, our goal is to deliver high quality products that provide optimal customer satisfaction. By not accepting returned consumable products we can ensure the product you order is good-to-use, untampered with, and has adequate shelf life. Please contact a Customer Solutions Specialist if you have more questions about this returns policy.

Returns for Residential Shipping Addresses

All regularly stocked items, with the exception of consumable products, may be returned to us if the item is unused and in all the original manufacturer’s packaging. In order for returns to be accepted, your items must be returned within 30 days from receipt of your order. Please contact a Customer Solutions Specialist before returning an item so a return authorization can be created. We will send you an e-mail with instructions on how to complete the return. If you would prefer to create a standard return within your account, you can do so by clicking on "My Orders" and beside each order is a "Return Items" button. Upon receipt and inspection of returned product(s), your credit card will be credited for the amount paid for the item(s) minus the 30% restocking fee.

To return Special Order items and items shipped direct from the manufacturer, please contact a Customer Solutions Specialist to request a return with the manufacturer. Items must be unused and in the original packaging that was received. Since manufacturer return policies and restocking fees vary, please contact us as soon as possible so a return request can be submitted. Although we attempt to receive a return authorization for all items, please note that some items on our website are made-to-order and are not able to be returned.

The return shipping fee for a standard return is the responsibility of the customer submitting the request. For international returns, you will be responsible for the brokerage fees, duties, and taxes that may be applied. These fees may be applied after the return has been completed.

Why do we charge restocking fees? Because we want to continue to keep prices as low as possible for you! When an item is returned, there are additional costs associated with processing the return. Companies that do not charge restocking fees pass the costs of their Returns Department onto their customers through higher priced items. Instead of raising our prices and charging every customer for frivolous returns costs, we only charge a restocking fee for items that are a standard return.

Shipping Policy

Canadian Shipments

Orders shipped via DHL into Canada may incur additional duties, taxes, and other fees to cross the border. These charges will be billed to you directly from DHL. The charge shown on our site’s shipping calculator will not show these fees.

Orders shipped via common carrier require a broker to facilitate the import of your items into Canada. We will contact you before processing the order to inquire which brokerage company you are using if this information has not yet been provided. If you have already determined a broker for your shipment, please note this in the customer comments section of your order!

Keep in mind that we do our best to ship orders to Canada in one shipment but it is not always possible due to stock levels in our warehouses. On the occasion that we cannot ship in one, complete shipment you will be responsible for the extra brokerage fees that your broker may charge.

Damaged/Missing Items - Common Carrier

If any item or packaging is damaged or missing, or if you have any doubt about possible damage, you MUST do the following:

  • Note it clearly on the delivery receipt before signing
  • Keep your copy of the delivery receipt
  • Contact us within 1 business day
  • Keep the damaged packing materials for inspection
  • Take pictures of the damaged items and packaging

Our warehouse gives great attention to packaging every order for shipment. Unfortunately damage does occur occasionally during transit and we must go to the carrier company to receive reimbursement for these damages. By signing the delivery receipt you are taking responsibility and ownership for the shipment in the condition noted. If part or all of your shipment is damaged and you did not note this in any way on the delivery receipt, we CANNOT guarantee any compensation for damages. By signing your name on the delivery receipt without noting any damages, you are stating that you have received your shipment in acceptable condition.

For more information, watch this informative video about Common Carrier Shipments.

For more information about our liftgate service, click here.

Damaged/Missing items - Ground

Great care is taken when packing your order, but on rare occasions damage may occur or an item may have been missed. Upon receiving your order, please inspect it for any damages or missing items. If any part of your order is missing or damaged, please keep the items and packaging, and contact us within 5 business days of receiving your order so we can find a solution for you! Pictures of damage may be requested to help with the process.

Delivery Appointments

Select this FREE service option with your common carrier order at checkout, and the carrier will contact you to schedule a delivery appointment, typically within a 4 hour window. Remember, for residential addresses, a delivery appointment is required.

We do suggest a delivery appointment for our commercial customers if there is any doubt of an authorized recipient being available to receive your order, or if your business hours do not fall within Monday through Friday, 8AM to 5PM (the general timeframe that carrier deliveries occur). If no one is available to sign for the delivery when the driver attempts, there will be additional charges for redelivery to your location. In the event that we are unable to collect the redelivery fees before carrier storage fees are applied, the items will be returned to the shipping location. The returning freight will be processed as a standard return, which includes a restocking fee and return shipping taken from your credit.

Additionally, please keep in mind that if you require a time-specific delivery appointment in which the typical 4 hour window needs to be shortened, additional fees will apply. Be sure to provide a valid phone number during checkout so that your call before delivery does not delay your shipment.

Delivery Time

We’re dedicated to getting your order to you as fast as possible, so our warehouse strives to have orders processed and ready to ship within 1-2 business days (Monday through Friday, 8:00 a.m. to 4:30 p.m., EST). Most products ship from one of our warehouses across the U.S. However, some items will be shipped directly from the manufacturer, in which case the delivery times may vary. Common carrier deliveries range from 1 to 10 days for delivery, depending on your proximity to the shipping origin. Ground shipping can take anywhere from one to seven days. All delivery times are estimates.

For additional shipping charges, Second Day guarantees delivery of your order by the end of the second business day from when the order was picked up from our warehouse. Next Day guarantees delivery of your order by the end of the next business day after your order was picked up from our warehouse. Expedited shipping is not an option for common carrier shipments.

Second Day & Next Day orders received after 2:00 p.m. Eastern Standard Time will be processed on the following business day.

Click to view the Ground delivery estimated days-in-transit map.

Click to view the Common Carrier delivery estimated days-in-transit map for KY warehouse.

Click to view the Common Carrier delivery estimated days-in-transit map for PA warehouse.

Click to view the Common Carrier delivery estimated days-in-transit map for NV warehouse.

Destinations

We also ship to U.S. based freight forwarders for larger orders; however, you would be responsible for contacting them to set up an account before placing an order. Please note freight forwarders will charge additional fees for their services. Any duties, taxes, or fees from your forwarder are separate from our shipping and handling charges. We are unable to accept and load customer containers directly from our warehouse locations. Unfortunately we are unable to ship to PO, APO/FPO boxes or Viabox at this time. If a shipping carrier deems your address inaccessible for delivery, they will make final delivery at the closest shipping terminal or return the shipment to us. If you are concerned about delivery to your address, please contact us before placing your order!


In addition to the United States and Canada, we can ship most items via DHL Express to the following countries:

  • Australia
  • Austria
  • Bahamas
  • Bermuda
  • Canada
  • Dominican Republic
  • France
  • Germany
  • Guam
  • Hong Kong
  • Ireland
  • Italy
  • Jamaica
  • Japan
  • Mexico
  • Netherlands
  • New Zealand
  • Puerto Rico
  • Singapore
  • South Africa
  • Spain
  • Sweden
  • United Kingdom
  • US Virgin Islands

Equipment Installation Checklist

To be sure everything goes smoothly when it comes to installing your new equipment, please consult our handy equipment installation checklist at the following link prior to finalizing your order: Equipment Installation Checklist

Errors in Shipment

Great care is taken when packing your order, but on rare occasions errors may occur. If there is an error with any part of your shipment, please contact us within 5 business days of receiving your order so we can find a solution for you!

Lost Shipments

While we put our best effort into making sure your items arrive on time, there are rare occasions where our carriers will lose a shipment. In these situations, it’s our highest priority to find your items and will work with the carrier to do so. For ground shipments, a trace will be started with the carrier that is delivering your shipment. If there is no movement on the tracking, the terminals that your package went through will be checked. If your shipment is delivered but you do not have the package, the driver that delivered the package will be asked to confirm where it was delivered to.

For common carrier shipments that are lost in transit, our Traffic team will begin a dock check with the carrier company, and the terminals that the shipment was moved through will be checked for the lost product.

Traces with FedEx and dock checks with the carrier will take approximately 3-5 business days to complete. We make it our priority to keep you updated as to the status of the trace or dock check while it is completed. If your shipment is found, we will continue the delivery to your location. If it is deemed lost, we will work with you to provide a satisfactory resolution.

Methods & Charges

WebstaurantStore ships the majority of its products via FedEx or another parcel carrier. However, for certain large and heavy items, a common carrier freight service is used. Common carrier items are noted in your shopping cart with an asterisk.

Shipping charges for common carrier and small package items are calculated by factoring in the weight, dimensions, and shipping distance.

WebstaurantStore strives to offer you the best price that we can. Some online retailers may offer "free" shipping but upon closer scrutiny, most customers find that our price is still one of the best out there even when shipping charges are added in! Some of our items do ship for free, and are denoted as such on our site. In this case, we're simply passing along savings from the manufacturer to you!

The vast majority of our products can be shipped with a parcel carrier to a residential address. Bear in mind that these carriers charge more to ship to a residential address versus a commercial address. This difference is usually several dollars, but varies by region, and will be reflected in your shipping charges.

If you plan to ship to a UPS Store location, please be aware that not all locations will accept packages shipped by FedEx or another carrier.

Click here to view explanation of Commercial vs. Residential Shipments
Click here to learn how to save on shipping charges

Packaging

Packaging that is used during shipment is designed to keep the contents of your order safe from damage or mishandling of products. On occasion a shipment will be received with damage to the packaging. Because the packaging is designed to protect the products that we ship, compensation will not be offered for packaging damage. If the actual items in your shipment are damaged, please contact us right away so we can arrange for compensation or replacement. Occasionally we will ship items in recycled boxes which may contain descriptions unrelated to the products inside in an effort to be more eco-friendly. This practice also allows us to cut costs on packaging which then is reflected into lower prices on our items. Be sure to inspect the actual items inside of the packaging before refusing a shipment due to incorrect information on the boxes.

Shipping to Residential Addresses

Commercial equipment ordered for installation in a residential location may be placed on hold for review. Equipment is made to comply with commercial codes and therefore can be inappropriate, unsafe, and unintended for use in a home environment. Use outside of a commercial application may void the warranty. You will be notified as soon as possible if there are questions regarding the application of your commercial equipment. We reserve the right to deny shipment for residential usage.

Special Order Items

In order to maximize the products we’re able to offer to you, some items on our website are not normally stocked in our warehouses. These items may be shipped directly to you from the manufacturer, or brought into our warehouse with our next stock order from the manufacturer and then shipped to you.

Please note - we are not always able to cancel special order items once the order is placed and may not be returnable.

Split Shipments

While we do try to consolidate shipments as much as possible, we cannot guarantee every item will ship together due to where items are sourced from. If multiple shipments of your order are required, the full amount of the shipping costs will be charged in the first shipment. If you want part of your order sent expedited and the other part sent using standard Ground, please place two separate orders.

Warehouse Pickups

All orders placed through WebstaurantStore will be shipped to their destination via a commercial carrier. For safety, insurance, and logistical reasons, customers cannot pick-up orders from our warehouse.

White Glove Delivery

Standard common carrier delivery options cover the cost of getting an item to your shipping address but our White Glove delivery service does that and more! The White Glove agent will call to schedule a delivery appointment within a 4 hour time frame, which gives you the flexibility to work around your busy schedule and to prepare the space where your item will be placed. Upon delivery, trained professionals will unload your item from the truck, bring it into the room of choice, unpack the item and remove all packaging debris from the premises. Please note that White Glove delivery will typically add 5 - 7 business days to your order's transit, and only includes 30 minutes of on-site time. If on-site time beyond 30 minutes is required, you may be responsible for additional fees. Onsite time will begin when the agents arrive onsite.


While the agents will bring the items into the location of your choice, this service does not include set-up of the items being delivered, such as installation of casters, shelves, or other accessories.


If you are purchasing equipment, please be sure to carefully check the dimensions of your space and any doors the item may go through prior to placing your order. We do list all dimensions on the items page or in the specification sheet for our customer’s reference. If you are unsure if an item will fit into your location, please contact one of our customer solutions specialists for assistance. In the event that an item cannot be delivered due to conflicts with the location the order may be subject to a return and any associated costs.