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PoliciesPrivacy PolicyCookiesIn order to uniquely identify each customer, The WEBstaurant Store uses cookies. A cookie is a file that is placed on the customer's hard drive by the web browser. Cookies do not divulge any personal information about the customer, they are solely used as an identifier. In the case of The WEBstaurant Store site, cookies allow us to keep track of things like what is in each customer's cart and who is logged in. In order to shop on our site, you must have cookies enabled! [ To Top ] Information Collection & UseThe WEBstaurant Store is the sole owner of the information that is collected from customers on this site. We do not share customer information with third parties in any way different than explained in this policy.
[ To Top ] Off-Site LinksAt The WEBstaurant Store, we provide a large amount of food service related information. In order to view some of this information, the customer will need to be directed to a different web site. We are not responsible for the privacy practices of other sites. We encourage the customer to be aware that they are traveling off of The WEBstaurant Store site and to read the other site's privacy practices statement if their personal information is collected. [ To Top ] RegistrationAt The WEBstaurant Store, we allow our customers to
register with us during the checkout process. Registration is not mandatory, but
it is strongly suggested. By registering, the customer is able to access special
sections of the site, such as the
My Account section,
where the customer can track current orders and view old ones as well as update
and change their information, and the
Reorder section, where
the customer can order items that they have ordered in the past.
[ To Top ] SecurityAt The WEBstaurant Store, we are committed to making your online shopping experience with us as successful and safe as possible. We employ the best security available on the net for transmitting your personal information: SSL. SSL safeguards your information and guarantees your privacy while ordering through our site. You can see SSL is being employed by the lock icon at the bottom of your screen and the 'https' in the address bar as opposed to the 'http' that is normally there. [ To Top ] Sharing InformationAt The WEBstaurant Store, we use outside companies to ship orders and to process credit card transactions. We only provide these companies with the appropriate information, and they do not store, share, or retain this information in any way. [ To Top ] Tell a FriendWhen a customer elects to refer The WEBstaurant Store site to a friend, we ask for the friend's e-mail address. After the referring e-mail is sent, we do not store the friend's e-mail address. It is solely used for the one time referral e-mail. [ To Top ] Updating User InformationThere may come a time that our registered customers will need to correct or update their user information. This can be done via the My Account section of the site. [ To Top ] Returns PolicyReturns for commercial shipping addressesSpecial order items and manufacturer-direct equipment may be returned with a restocking charge set by the manufacturer. All regularly stocked items may be returned with a 20% restocking fee. In order for returns to be accepted, your items must be returned within 30 days from receipt of your order. Prior to returning any part of your order, please contact us for additional information regarding returns. The return-shipping fee is the responsibility of the customer. Upon receipt and inspection of returned product, your credit card account will be credited. [ To Top ] Returns for residential shipping addressesEquipment and special order items cannot be returned. Regularly stocked, non-equipment items may be returned within 30 days from receipt of your order. A 30% restocking fee will apply to such returns. If you wish to return any part of your order, please contact us first for additional information before sending your order back to us. The return-shipping fee is the responsibility of the customer. Upon receipt and inspection of returned product, your credit card account will be credited. [ To Top ] Shipping PolicyDelivery TimeAll delivery times are estimates. Orders are usually processed and ready to ship within one business day (business days are Monday through Friday, 8:00 AM to 4:30 PM, EST). Most products ship out of our Pennsylvania warehouses, however some items will be shipped directly from the manufacturer. Common carrier deliveries range from 1 to 10 days for delivery, depending on your proximity to the shipping origin. FedEx ground shipping can take anywhere from one to six days. For additional shipping charges, FedEx 2nd Day Air guarantees delivery of your order by the end of the second business day from when the order was picked up by FedEx. FedEx Next Day Air guarantees delivery of your order by the end of the next business day after your order was picked up by FedEx. FedEx 2nd Day Air & Next Day Air orders received after 2:00 PM Eastern Standard Time will be processed on the following business day. Click to view the FedEx ground delivery estimated days-in-transit map. [ To Top ] DestinationsCurrently, we will ship to anywhere in the contiguous United States as well as Alaska and Hawaii. We are unable to ship to PO or APO/FPO boxes. If our shipping carrier deems your address inaccessible for delivery, we will make final delivery at the closest shipping terminal. If you are concerned about delivery to your address, please contact us before placing your order. [ To Top ] Equipment Installation ChecklistPlease click this link for an equipment installation checklist that you should evaluate and utilize when ordering equipment. Equipment Installation Checklist [ To Top ] Methods & ChargesThe WEBstaurant Store ships the majority of its products via FedEx. However, for certain large and heavy items, a common carrier freight service is used. Common carrier items are noted in your shopping cart with red asterisks. Shipping charges for common carrier and FedEx items are calculated by figuring the weight and shipping distance. All FedEx orders being shipped to a home will incur an additional $3.50 fee. This fee is to account for higher FedEx rates when shipping to a home versus a commercial operation. The WEBstaurant Store reserves the right to select the best possible method for shipment. Click to view explaination of
Commercial vs. Residential Shipments [ To Top ] Orders Damaged by ShippingGreat care is taken when packing your order, but on rare occasions, errors may take place. When you receive your order, you should always do the following:
The WEBstaurant Store is not responsible for any damaged or missing merchandise if the shipment is signed for as being complete and unharmed. [ To Top ] Split ShipmentsWe will make every attempt to ship your order within one shipment. If multiple shipments of your order are required, you will only be charged for the products being shipped at that time. The shipping cost given during checkout will be split between the multiple shipments. If you want part of your order sent 2nd Day Air and the other part sent using standard Ground, please place two separate orders. [ To Top ] |
