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A complete guide to the proper steps in service for food & beverage employees. This new training handbook was designed for use by all food service serving staff members.

The guide covers every aspect of restaurant customer service for the positions of host, waiter or waitress, head waiter, captain, and bus person. The detailed performance of each position is described for different types of establishments, and all types of service including French, American, English, Russian, Family-Style and Banquet. It provides step-by-step instructions on: Hosting and seating guests, taking/filling orders, loading/unloading trays, table side service, setting an elegant table, folding napkins, centerpieces, promoting specials, promoting side orders, handling problems, difficult customers, managing tips and taxes, getting customers to order quickly, handling questions and handling the check and money. Plus, learn advanced serving techniques such as flambé and carving meats, fish, and fruits. Also, a chapter is devoted exclusively to food safety and sanitation. An excellent foundation for your organization's training program! 274 pages.

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Customer Reviews

Overall User Rating: The Waiter, Waitress & Waitstaff Training Handbook ( 4.3 stars from 3 reviews )

    This book was great when training my waitstaff and brushing up on some old techniques and fine dining methods. Great to have as a reference point!

    Posted on

    an easy to follow book for anyone who are taking jobs in the restaurants at waitstaff. it tells you the proper manners and ways to be a waiter

    Posted on

    Great self learning book for inspiring servers! Perfect for cooks who want to gain front of the house experience or even individuals who want a new career! Easy to read and sure to get you one step ahead of the competition!

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