Plantronics 270190 Y-Splitter Training Headset Adapter

Plantronics PLN2701903 Details

Simplify the process of training your phone representatives with the Plantronics 270190 Y-splitter training adapter. This device connects two Plantronics headsets so that two users can hear the same conversation, but only one microphone can be live at a time. This way, trainers or supervisors can listen to trainees' calls in order to provide on-the-spot coaching or correct issues as they arise without the caller's knowledge. However, if a caller needs additional assistance, the toggle switch allows the supervisor to quickly switch which microphone is live and jump on the call if necessary.

This simple training solution is an effective way to teach new employees how to interact with customers on the phone, build trainees' confidence, and ensure that supervisors can immediately intervene before mistakes become habitual. The Y-splitter is a must-have in call-centers, customer solutions departments, or anywhere employees regularly interact with customers over the phone! This product is compatible with Plantronics Quick Disconnect amplifiers, Plantronics Polaris and H series headsets, Polaris DA series adapters, and Avaya and Lucent HIC and HIP cables.

Because this item is not stocked in our warehouse, processing, transit times and stock availability will vary. If you need your items by a certain date, please contact us prior to placing your order. Expedited shipping availability may vary. We cannot guarantee that this item can be cancelled off of the order or returned once it is placed.