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Common Carrier Shipments and Lift Gate ServiceWhat is lift gate service?
A lift gate is basically a motorized platform attached to the back of the trailer that will physically lower your large and/or heavy items to the ground so you can take them inside your business or residence. Please keep in mind that the truck driver is not responsible for unloading the truck and will most likely not help you. For large pieces of equipment, in particular, a lift gate is the only way you'll be able to get your shipment safely off of the truck if you do not have a forklift and/or a delivery dock. If you wish to add a lift gate after your order has shipped, nearly all freight carriers will charge an additional fee on top of our $45 lift gate fee. To avoid this situation, your best bet is to order the lift gate when you place your order! If you have any questions or are unsure of whether you should order a lift gate, please contact us and we will be glad to make a recommendation. Damage PolicyDo not sign for your shipment until you have inspected it for damage! Make the truck driver wait while you break down/open/inspect the items. If any item is clearly damaged, or if you have any doubt about possible damage, you MUST do the following:
Other Tips to Ensure a Smooth DeliveryWe ship via a variety of freight carriers. We want you to be prepared to receive your delivery when it arrives, so we won't "keep you in the dark!" Have a plan in place for getting equipment into your building and set in place. Remember, this is your responsibility; the truck driver will not help you! Check the item's specification sheet for all applicable dimensions and installation requirements before placing your order, to ensure that it will physically fit through your doorways, under ceilings, etc. |
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