Please sign for your shipment after you have checked to make sure it arrived to you safely!
Look for any indication of damage or tampering to the packaging of your shipment and make note of it when signing for your delivery. If the packaging shows any evidence of a problem, truck drivers are able to wait up to 15 minutes while you break the shrink wrap and inspect individual items for any damage, and make sure the correct amount of pieces were delivered. If any item is clearly damaged or missing, or if you have any doubt about any item being damaged or missing, you MUST do the following:
- Note it clearly on the delivery receipt before signing (ie - "missing 3 pieces", "holes in packaging", "multiple dents on table", etc).
- Keep your copy of the delivery recepit.
- Contact us within 1 business day.
- Keep the damaged packing materials for inspection.
- Take pictures of the damaged items and packaging.
If part or all of your shipment is damaged and you did not note this in any way on the delivery receipt, we CANNOT guarantee any compensation for damages. By signing your name on the delivery receipt without noting any damages, you are stating that you have received your shipment in acceptable condition.
Equipment and special order items cannot be returned. Regularly stocked, non-equipment items may be returned within 30 days from receipt of your order provided they are unused and in the original manufacturer packaging. A 20% restocking fee will apply to such returns. If you wish to return any part of your order, you must contact us first for additional information before sending your order back to us. The return-shipping fee is your responsibility.