Important Information about your Delivery!

Your order will be delivered curbside on a full size 18 wheeler.

You are responsible for:

  • Removing the shipment from the truck
  • Bringing it into your location
  • Noting damaged or missing items on the carrier's delivery receipt

If you do not make note of these issues in any way on the delivery receipt, we cannot guarantee any compensation for damaged or missing items. By signing your name on the delivery receipt without declaring these exceptions, you are stating that you have received your shipment in acceptable condition.

Equipment and special order items may not be able to be returned See full return policy here.

What is liftgate service?

A liftgate is a motorized platform attached to the back of the truck that will physically lower your order to the ground so that you can take it inside your business or home. The truck driver will place your order on the ground using the liftgate and you are responsible for bringing it inside.

If you do not have an elevated loading dock or forklift to unload your items from the truck, you will need a liftgate and must select this option at checkout. The "Common Carrier w/ Liftgate" option includes the fee for the liftgate but additional fees will apply if a liftgate must be added after checkout.

Some items like large outdoor ice merchandisers or very long pizza prep tables may be too large or heavy for a lift gate and will require a truck-level loading dock. If you do not have one, we recommend selecting White Glove delivery. If you are unsure, contact our Customer Solutions Team!

What is a delivery appointment?

Select this FREE service option at checkout, and the carrier will contact you to schedule a delivery appointment, usually within a 4 hour window. Remember, for residential addresses, a delivery appointment is required.

We also suggest a delivery appointment for our commercial customers if there is any doubt that an authorized recipient will be available to receive your order, or if you are not always open Monday through Friday between 8:00 AM and 5:00 PM as this is generally the timeframe carriers deliver within. If no one is available to sign for the delivery, you will be charged additional fees when the carrier is forced to redeliver. Also, please keep in mind that if you require a time-specific delivery appointment, in which the typical 4 hour window needs to be shortened, additional fees will apply.