Home and Non-Food Service Policy

While The WEBstaurant Store is designed specifically for those in the commercial foodservice industry, we will ship most items to residential customers. As a residential customer, please consider the following conditions when placing your order:

Purchasing items that can be shipped via FedEx:

The vast majority of our products can be shipped via FedEx to your residential address. Please realize that these items are designed for commercial use and may not meet your consumer-level expectations. Reasons for dissatisfaction may include lack of cosmetic appeal or unnecessarily large quantities. In addition to the regular shipping charge, a $3.50 fee will be added to all orders being shipped to a home. This fee is to account for higher FedEx rates when shipping to a home versus a commercial operation.

Purchasing items that require common carrier shipping:

Certain items require common carrier shipping due to their large size or heavy weight. For the most part, these large and heavy products are equipment items. Items requiring common carrier shipping are marked with an asterisk during checkout. Most consumers will find that commercial refrigeration and cooking equipment do not meet their needs for several reasons:

Commercial equipment can be loud and consume much more power than consumer-level appliances.
Commercial equipment often does not contain the same amount of insulation that consumer-level appliances do. This lack of insulation creates hot surfaces and potential fire hazards.
It is illegal to install gas commercial cooking equipment in most non-commercial areas because of fire hazards.

When purchasing common carrier items, it is important to take into consideration the shipping details of your order. If your facility does not have a loading dock, you will want to purchase the optional liftgate service for large and heavy items. Without this service, you may be unable to get your products off the truck. Also, understand that certain pieces of equipment may present challenges when trying to install in your building due to size restrictions or extreme weight. The WEBstaurant Store reserves the right to select the best possible method for shipment.

More Information on Liftgate Service

Return policy for residential shipping addresses:

Equipment and special order items cannot be returned. Regularly stocked, non-equipment items may be returned within 30 days from receipt of your order. A 30% restocking fee will apply to such returns. If you wish to return any part of your order, please contact us first for additional information before sending your order back to us. The return-shipping fee is the responsibility of the customer. Upon receipt and inspection of returned product, your credit card account will be credited.

NOTE: Residential customers that order common carrier items may be contacted on completion of their order to confirm the understanding of certain items.

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