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Sunday 11/08/2009

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While The WEBstaurant Store is designed specifically for those in the commercial food service industry, we will ship most items to residential customers. As a residential customer, please consider the following information when placing your order:

Purchasing equipment not intended for residential or non-commercial use:

Most of the refrigeration and cooking equipment on our site is designed for commercial or institutional use. Therefore, it is important to keep in mind that such an item may not meet your consumer-level expectations if used in your home.

There are several reasons for this:

• Commercial cooking equipment is often designed for functionality and heavy use and may not meet your expectations in terms of aesthetics or ease-of-use.
• Commercial equipment is often much louder than a comparable non-commercial piece of equipment.
• Commercial equipment consumes much more power than consumer-level equipment.
• Commercial equipment generates a great deal of heat because it is not insulated as thoroughly as consumer-level equipment. This could result in fire hazards.

Certain types of cooking equipment, such as gas ranges, ovens, and floor fryers, to name a few, cannot be used at all in a non-commercial setting for the following reasons:

• Commercial gas cooking equipment does not have the required types of insulation and ignition systems that make them safe and legal to be installed in a home. Many pieces of commercial equipment also require a ventilation hood system, and a fire-suppression system, for example.
• Other installation requirements such as proximity to non-flammable surfaces, drainage, electrical configurations, and other clearances typically cannot be met in a non-commercial setting. Local fire and building codes must also be consulted in addition to the item’s specification sheet.
• Even if certain commercial cooking equipment could be used in a non-commercial setting, doing so would most likely void your homeowner’s insurance and the equipment manufacturer’s warranty.

If you have any question about the suitability of a particular piece of equipment you’re considering for non-commercial use, please contact our customer service department.

Purchasing items that can be shipped via FedEx:

The vast majority of our products can be shipped via FedEx to your residential address. Bear in mind that FedEx charges more to ship to a residential address versus a commercial address. This difference is usually several dollars, but varies by region. It will be reflected in your shipping charges.

Purchasing items that require common carrier shipping:

When purchasing common carrier items, it is important to take into consideration the shipping details of your order. If your facility does not have a loading dock, you will want to purchase the optional lift gate service for large and heavy items. Without this service, you may be unable to get your products off the truck. Also, understand that certain pieces of equipment may present challenges when trying to install in your building due to size restrictions or extreme weight. The WEBstaurant Store reserves the right to select the best possible method of shipment.

Lift gate Details

Return policy for residential shipping addresses:

Equipment and special order items cannot be returned. Regularly stocked, non-equipment items may be returned within 30 days from receipt of your order. A 30% restocking fee will apply to such returns. If you wish to return any part of your order, you must contact us first for additional information before sending your order back to us. The return-shipping fee is your responsibility.

Upon receipt and inspection of returned product(s), your credit card will be credited for the amount paid for the item(s) minus the restocking fee.

Item Policy

In order to offer you the best possible pricing, our sources for some value-priced imported items may change from time to time. As a result, some of these items may vary slightly from what is pictured or what you have ordered in the past