Notice to Residential Customers

While WebstaurantStore is designed specifically for those in the commercial food service industry, we will ship most items to residential customers. As a residential customer, please consider the following information when placing your order:

Commercial Refrigeration and Cooking Equipment

It is important to keep in mind that many of these items may not meet your consumer-level expectations if used in your home. Commercial cooking equipment:

  • Is designed for functionality and heavy use commercially, and may not meet your expectations in terms of aesthetics or ease-of-use.
  • Is often much louder than a comparable non-commercial piece of equipment.
  • Consumes much more power than consumer-style equipment
  • Is not insulated as thoroughly as consumer-level equipment and generates much more heat. Many pieces of commercial equipment also require a ventilation hood system, and a fire-suppression system to adhere to local fire and building codes.
  • Installed in a non-commercial setting would most likely void your homeowner's insurance and the equipment manufacturer's warranty.

The right is reserved to deny shipment for residential usage; if this occurs, you will be notified as soon as possible.

If you have any question about the suitability of a particular piece of equipment you're considering for non-commercial use, please contact our Customer Solutions Department.

Return Policy

Equipment and special order items cannot be returned. Regularly stocked, non-equipment items may be returned within 30 days from receipt of your order provided they are unused and in the original manufacturer packaging. A 30% restocking fee will apply to such returns. If you wish to return any part of your order, you must contact us first for additional information before sending your order back to us. The return-shipping fee is your responsibility.

Upon receipt and inspection of returned product(s), we will credit you for the amount paid for the item(s) minus the restocking fee.

Item Policy

In order to offer you the best possible pricing, our sources for some value-priced imported items may change. As a result, the appearance of some of these items may vary slightly from what is pictured or what you have ordered in the past.

Ground Shipments

The vast majority of our products can be shipped with a parcel carrier to your residential address. These carriers charge more to ship to a residential address than a commercial address. To save on shipping, try to ship to a commercial location whenever possible.

DHL Shipments

The vast majority of our products will be shipped via DHL for international addresses. Duties and Taxes must be paid at or before delivery for all international shipments.

All prices listed are in US dollars.

Common Carrier Shipments

If your facility does not have a loading dock, we recommend purchasing the optional liftgate service for large and heavy items. Without this service, you may be unable to get your products off the truck.

Also, understand that certain pieces of equipment may present challenges when trying to install in your building due to size restrictions or extreme weight. WebstaurantStore reserves the right to select the best possible method of shipment.

What is a delivery appointment?

FREE and available for common carrier shipments headed to residential addresses, this service option makes it easy to control when your shipment will arrive at your residence. With this option, the carrier will contact you to schedule a mutually agreed upon time, usually within a 4 hour window. Not only does it help us make a successful delivery, but it also ensures that we can fit into your busy schedule. Remember, there is no extra charge for this service, and you simply need to select it at checkout when you place your order.

We also suggest a delivery appointment for our commercial customers if there is any doubt that an authorized recipient will be available to receive your order, or if you are not always open Monday through Friday between 8:00 AM and 5:00 PM as this is generally the timeframe carriers deliver within. If no one is available to sign for the delivery, you will be charged additional fees when the carrier is forced to redeliver. Also, please keep in mind that if you require a time-specific delivery appointment, in which the typical 4 hour window needs to be shortened, additional fees will apply.