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Saturday 11/07/2009

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Common Carrier Shipments

Most products are usually in our warehouse and ready to go out within one business day. Although we do our best to ship all orders out within this time frame, we may not be able to do so during busy times or if there is a supply issue with the items on your order. If you need a product by a certain date, let us know by indicating the date on the customer comment box when you check out. If there are any problems in meeting your required date, we will let you know right away.

This product is too heavy/large to ship via the small package delivery service FedEx so it will be sent to you via truck freight. Truck freight is different than standard FedEx in that you will be responsible for carrying the product from the back of the truck into your restaurant (or wherever it's going). You will be emailed the carrier name and tracking number the day after your product ships.

The most important thing to remember about truck freight is that you MUST inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.

When you are checking out, you will have the option of ordering liftgate service. This will get the product lowered to street level. You will still be responsible for getting the product inside.

* The delivery times are in business days. If your delivery time is over a holiday please add an additional day for delivery. Holidays include Christmas, New Years, Memorial Day, 4th of July, Labor Day and Thanksgiving.