Can I enter my order over the phone?
To protect your personal information, we require that all orders be placed
online through our secure server. Our customer support department would be
happy to walk you through this process or answer any questions, but they
cannot enter the order for you.
How do I calculate Shipping?
To calculate shipping charges, add the items
that you would like to your shopping cart. While in your cart, enter your
zip code in the box underneath your subtotal. You will also need to select
whether you are shipping to a commercial or residential address.
Certain large and/or heavy items will be shipped
via a common carrier service. These items are indicated as such on their
description page as well as in the shopping cart with a red asterisk. All
other orders ship via FedEx. Whether your order will be shipping via FedEx
or common carrier, the online shipping estimate will tell you exactly how
much you will be charged for shipping.
After my order is processed how long will it take for my order to arrive?
Most orders ship within one business day if
all items are in stock. For orders that consist entirely of FedEx items,
click here for a FedEx estimated days-in-transit map. For orders that will
ship via common carrier, the transit times are the same with a 1 to 2 day
variance possible. Occasionally, when large quantities of items are ordered,
we may opt to use a common carrier service even if none of the items in your
order are classified as common carrier.
I have a different question and need to contact customer service.
You can reach us Monday through Friday, 8AM to 8PM EST at 717-392-7472, or use
our live chat feature to contact us without incurring long distance charges.
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for all your restaurant supply needs!